2019 Medallion packets
May 24, 2019, 1:03 pm
#197
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Please accept our apology for the continued delay in receiving your Two
Million Miler baggage tags. We clearly are having difficulty with the
vender that provide the Million Miler bag tags. We have contacted our
Fulfillment center to advise them that you have not yet receive your
luggage tags. They have advised us that they will investigate the issue
and reorder the bags tags for you.
Unfortunately, we cannot advise of a timeline for the delivery of these
tags. We will continue to follow up to see when the issues with their
delivery will be resolved.
Please accept our apology for the unfavorable impression you received in
this instance. We appreciate your selection of Delta and will always
consider it a privilege to be of service.
May 28, 2019, 6:50 am
#198
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
Per this thread it seems some people got metal Platinum luggage tags, some of us got plastic PM luggage tags. (I got plastic)
What's with that?
What's with that?
May 28, 2019, 1:48 pm
#200
Join Date: Apr 2013
Location: FLL ✈ ZRH ✈ MSP ✈✈✈✈
Programs: AMEX DL Reserve ✈ DL Diamond Medallion ✈ Marriott ✈ NWA
Posts: 156
Jul 4, 2019, 6:10 am
#202
Join Date: Jan 2002
Location: USA
Posts: 222
Diamond desk told me in May that the packet would arrive by end of May. It’s July and still a no show. Guess Delta is foregoing the packets this year and here is to the 2020 packets. How in the world does a company who’s stated focus is on their customers, so royally screw up their credential program? This doesn’t effect the overall flying experience, it is just indicative of folks either asleep at the wheel or intentionally slow walking the sun setting of the packet program with the intent of doing away with it altogether at some point in lieu of a cheater digital version. Blaming it on the vendor is a no-no as that is none of a customers concern.
Jul 4, 2019, 7:46 am
#203
Join Date: Feb 2019
Posts: 3,097
It's not a credential. It's a credential-shaped knick-knack. As you noted, it doesn't affect the flying experience at all, you aren't being denied any benefits.
Jul 4, 2019, 12:54 pm
#204
Join Date: Jan 2002
Location: USA
Posts: 222
FWIW, I do use the luggage tags for my roller bag as those tags have seemingly kept my bag in its place when FA’s start rooting around looking to move things about - there is a value to them if status identification isn’t your thing. I don’t use them on the bag I keep with me.
Jul 5, 2019, 1:08 am
#205
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
Perhaps Delta would be better to simply let folks know that these tokens are no longer being sent?
FWIW, I do use the luggage tags for my roller bag as those tags have seemingly kept my bag in its place when FA’s start rooting around looking to move things about - there is a value to them if status identification isn’t your thing. I don’t use them on the bag I keep with me.
One time the guy across the isle said "Wow, you're a Diamond and didn't get upgraded" -- I did let him know that I was a "Fallen Diamond" but also that in my last two years of DM I got exactly one Medallion upgrade.
Jul 6, 2019, 9:30 am
#206
Join Date: Jul 2018
Location: Richmond, CA
Programs: Delta PM; Marriott Plat; Hilton Gold; Hertz Pres
Posts: 72
I received the plastic PM luggage tags as well, did you receive a PM physical card for lounge access? I keep hearing about some lounges that won't accept the digital card.
Jul 6, 2019, 12:45 pm
#207
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 574
Data Point:
I am a Silver Medallion, who received two plastic silver DL bag tags in the mail a couple weeks ago (which was about 2 weeks after I crossed the threshold to qualify for Silver Medallion in 2020).
I am a Silver Medallion, who received two plastic silver DL bag tags in the mail a couple weeks ago (which was about 2 weeks after I crossed the threshold to qualify for Silver Medallion in 2020).
Jul 6, 2019, 5:46 pm
#208
Join Date: May 2001
Location: Katy, TX
Programs: AA - PLT(2MM); DL - PM(2MM); Hilton - Gold; Marriott Bonvoy- Titanium; Hyatt - Platinum
Posts: 1,718
They are now 2 months late on the re-shipment. I sent them an email and got this....
Please accept our apology for the continued delay in receiving your Two
Million Miler baggage tags. We clearly are having difficulty with the
vender that provide the Million Miler bag tags. We have contacted our
Fulfillment center to advise them that you have not yet receive your
luggage tags. They have advised us that they will investigate the issue
and reorder the bags tags for you.
Unfortunately, we cannot advise of a timeline for the delivery of these
tags. We will continue to follow up to see when the issues with their
delivery will be resolved.
Please accept our apology for the unfavorable impression you received in
this instance. We appreciate your selection of Delta and will always
consider it a privilege to be of service.
Please accept our apology for the continued delay in receiving your Two
Million Miler baggage tags. We clearly are having difficulty with the
vender that provide the Million Miler bag tags. We have contacted our
Fulfillment center to advise them that you have not yet receive your
luggage tags. They have advised us that they will investigate the issue
and reorder the bags tags for you.
Unfortunately, we cannot advise of a timeline for the delivery of these
tags. We will continue to follow up to see when the issues with their
delivery will be resolved.
Please accept our apology for the unfavorable impression you received in
this instance. We appreciate your selection of Delta and will always
consider it a privilege to be of service.
Jul 6, 2019, 6:13 pm
#209
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
A new update (seriously Not edited!) - maybe they need a new Vender!
“”Thank you for contacting us again regarding your delayed baggage tags. I
cannot apologize enough for how long this is taking.
Our vender had several issues this year when processing our requested
quantity up until the end of March. I understand that now it is well
passed that, and that we are hoping for a confirmed delivery in a few
weeks. An order was processed June 17th and from there it can take up to
six weeks to receive. That date is now July 29th. I really hope that you
receive them sooner, and I am so sorry for all of the hassle.
Thank you for your support as a Diamond Medallion 2.9 Million Miler and
for trusting your business to us. Be assured, we will make every
attempt to make this right, and I regret the inconvenience.
Sincerely, “”
“”Thank you for contacting us again regarding your delayed baggage tags. I
cannot apologize enough for how long this is taking.
Our vender had several issues this year when processing our requested
quantity up until the end of March. I understand that now it is well
passed that, and that we are hoping for a confirmed delivery in a few
weeks. An order was processed June 17th and from there it can take up to
six weeks to receive. That date is now July 29th. I really hope that you
receive them sooner, and I am so sorry for all of the hassle.
Thank you for your support as a Diamond Medallion 2.9 Million Miler and
for trusting your business to us. Be assured, we will make every
attempt to make this right, and I regret the inconvenience.
Sincerely, “”
Jul 25, 2019, 10:07 am
#210
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,966
Nothing for me either. I’ve been denied entry to three premium security checks in different Italian airports because I did not have the card to prove eligibility when flying in Y. Agents says DM and Elite Plus on boarding pass was not enough. Let’s hope this time they actually arrive by the end of the month.