“Are you <insert job title> with your company?”
#16
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
I'm curious to know how you arrived at this belief. Is it based solely on your personal dislike of the use of customer information or is it based on actual data?
(I'm not being a smart aleck here. I'm genuinely curious to know if there is actual research on this type of stuff.)
(I'm not being a smart aleck here. I'm genuinely curious to know if there is actual research on this type of stuff.)
#17
Join Date: May 2010
Posts: 3,450
I'm sure there is some research somewhere, I agree with vincentharris, slightly off topic but in the same vein, about two years ago, when I checked into an SPG property in the UAE, they had printed out my LinkedIn profile and printed on a thank you note in the room. I didn't appreciate, I think that goes too far. If you want to thank me, thank me for my loyalty and the level I have achieved. Are they googling every guest? it was weird and a bit unsettling for me. Others might appreciate it.
#19
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,991
When I share that I don’t like to be publicly acknowledged, people are sometimes surprised. When I hit MM status, I didn’t want public recogniiton. When I sit in my seat, I don’t want to be called out by name and my status level acknowledged. It’s just my style. Perhaps Delta could put a check box in our profile that is labeled LMTFAUIEAFS where one could opt in or out of acknowledgement and that would solve this issue and ensuing discussion?
Had some fun decoding that one.. "Leave Me The 'Frick' Alone Unless I Explicitly Ask For Something"?
I'd mark the same checkbox.
#21
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
This sounds like it's meant to recognize Delta's corporate customers/flyers.....maybe there is a major contract renewal taking place and they're trying to go the extra mile to make sure there is a renewal.
#22
Join Date: Feb 2018
Posts: 23
Data is becoming the lifeblood of many charities, and consumer facing companies. In a previous job I was an auditor for a well known consulting firm, and I've heard stories from fellow auditors. There are consumer-facing companies and charities out there, if you exceed X amount of spend with them (where X is typically 10k+) will assign an intern or a low ranking employee to Google/use information services to look up information about you, including:
1. Your address, picture of your house, and try to estimate your income from the size/location of your house (in the US, real estate records are public and are often accessible via the county recorder's website)
2. LinkedIn/FB/Twitter/whatever social media accounts you have, and if you're an "influencer" (in other words, if you have a bad experience at a hotel, will you tweet about it to millions+ listeners?)
3. Personal information such as your family size, if you're married, etc (for instance: sending you an offer for a spa discount, hoping that your wife will see it)
4. Some companies will soft-pull your credit score (doesn't effect your credit score) to send you preapproved offers of credit cards and so forth.
It's getting cheaper and cheaper to do this every day, which is why there are some laws being proposed to limit where your data goes.
#23
Join Date: Apr 2016
Posts: 1,865
I'm sure there is some research somewhere, I agree with vincentharris, slightly off topic but in the same vein, about two years ago, when I checked into an SPG property in the UAE, they had printed out my LinkedIn profile and printed on a thank you note in the room. I didn't appreciate, I think that goes too far. If you want to thank me, thank me for my loyalty and the level I have achieved. Are they googling every guest? it was weird and a bit unsettling for me. Others might appreciate it.
I actually don't mind FAs having information about my work. FAs frequently initiate conversations with and they often ask about my work (which I like to talk about). They are curious in a nice way, not a jealous way, about how I am able to fly as much and often in the pointy end of plane, as young as I am. I get some really good service in return and as I travel more, I have had a couple FAs a second time and they remember me and provide me excellent service.
#24
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
They are a multi billion dollar global company, I KNOW they A) dont care who I am B) care what my status is C) care if I use their service or not.
Stupid analytic/data driven stuff like this just annoys customers and probably pisses off more customers than it makes happy. How about you provide me the service for which I paid for and we end it there? I believe that for example my locally owned dry cleaner knows my name and says my name when I drop off or pick up and means it when they say they appreciate my business? yes
Do I think that DL telling FAs to say "hello X blah blah blah" means anything? absolutely not
Stupid analytic/data driven stuff like this just annoys customers and probably pisses off more customers than it makes happy. How about you provide me the service for which I paid for and we end it there? I believe that for example my locally owned dry cleaner knows my name and says my name when I drop off or pick up and means it when they say they appreciate my business? yes
Do I think that DL telling FAs to say "hello X blah blah blah" means anything? absolutely not
I'm more worried about getting there on time, and having a decent seat.
#25
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,218
I tell young people all the time, share as little as possible on the internets. And especially don't share things like your frickin *DNA* (does it get more private than that?) with one of these government collection sites d/b/a ancestry.com, etc. Then you're also screwing your relatives...even ones that aren't born yet...
#27
Join Date: Jan 2008
Location: Plum Nelly
Programs: Marriott Bonvoy, Delta Sky Miles, and S&H Green Stamps
Posts: 636
When I share that I don’t like to be publicly acknowledged, people are sometimes surprised. When I hit MM status, I didn’t want public recogniiton. When I sit in my seat, I don’t want to be called out by name and my status level acknowledged. It’s just my style. Perhaps Delta could put a check box in our profile that is labeled LMTFAUIEAFS where one could opt in or out of acknowledgement and that would solve this issue and ensuing discussion?
#29
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 894
sounds like a lot of the people commenting here are the same people who didn't like the napkins.
that aside, I like when a multibillion multinational corporation recognizes me in some small way. I know that it's all formulaic and not actually personal, but for them to address me by name makes them feel like slightly less of a monolithic corporate behemoth to me. I'm fully aware of what data I provide them, what data is public info, and how all this works, but for the amount of time I spend with DL in a year, it's nice to have the smallest bit of warmth come back
that aside, I like when a multibillion multinational corporation recognizes me in some small way. I know that it's all formulaic and not actually personal, but for them to address me by name makes them feel like slightly less of a monolithic corporate behemoth to me. I'm fully aware of what data I provide them, what data is public info, and how all this works, but for the amount of time I spend with DL in a year, it's nice to have the smallest bit of warmth come back
#30
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027