“Are you <insert job title> with your company?”
Feb 7, 2019, 2:58 pm
#1
Original Poster
Join Date: Sep 2012
Posts: 1,330
“Are you <insert job title> with your company?”
FA’s on my flight today approached several passengers in Y, spiel was:
“<Pax name> Are you <insert job title> with your company? Thank you for choosing Delta”.
Seems rather weird and stalkerrific. I never share who I work for, what I do, etc, and prefer to keep it that way.
“<Pax name> Are you <insert job title> with your company? Thank you for choosing Delta”.
Seems rather weird and stalkerrific. I never share who I work for, what I do, etc, and prefer to keep it that way.
Feb 7, 2019, 3:06 pm
#2
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,927
If FA didn't do it with all passengers, maybe it was part of the travel profile submitted for those travelers by their employers?
Feb 7, 2019, 3:38 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Agree it's odd but definitely something an FA would know. When I check in for flights booked through corporate either online or at the airport kiosk I get a "Delta thanks [my company] for your business" or something along those lines, that specifically states the company I work for
Feb 7, 2019, 4:21 pm
#7
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Join Date: Sep 2009
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Maybe the FA didn't know how to pronounce the names and wanted nevertheless to give the passenger some personal greeting/recognition.
Feb 7, 2019, 4:30 pm
#8
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
I'd assume its part of the data driven "personalization" that's going on... like the Welcome passenger name on the seat back.
But that is a bit weird asking who they work for. I'm guessing that data could also come thru corporate booking. Just like they show as business trip on the app for corporate trips.
But that is a bit weird asking who they work for. I'm guessing that data could also come thru corporate booking. Just like they show as business trip on the app for corporate trips.
Feb 7, 2019, 4:49 pm
#9
Suspended
Join Date: Dec 2011
Location: RDU
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Posts: 2,341
Stupid analytic/data driven stuff like this just annoys customers and probably pisses off more customers than it makes happy. How about you provide me the service for which I paid for and we end it there? I believe that for example my locally owned dry cleaner knows my name and says my name when I drop off or pick up and means it when they say they appreciate my business? yes
Do I think that DL telling FAs to say "hello X blah blah blah" means anything? absolutely not
Feb 7, 2019, 7:51 pm
#12
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
FA might ask: Are you chief janitor at Trashex?
Passenger replies: Yes, I am.
Next FA says: Could you please clean the overflowing lavatory on this aircraft?
Passenger replies: Yes, I am.
Next FA says: Could you please clean the overflowing lavatory on this aircraft?
Feb 8, 2019, 12:21 am
#13
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
(I'm not being a smart aleck here. I'm genuinely curious to know if there is actual research on this type of stuff.)
Feb 8, 2019, 3:36 am
#14
Join Date: Jan 2002
Location: USA
Posts: 222
When I share that I don’t like to be publicly acknowledged, people are sometimes surprised. When I hit MM status, I didn’t want public recogniiton. When I sit in my seat, I don’t want to be called out by name and my status level acknowledged. It’s just my style. Perhaps Delta could put a check box in our profile that is labeled LMTFAUIEAFS where one could opt in or out of acknowledgement and that would solve this issue and ensuing discussion?
Feb 8, 2019, 5:32 am
#15
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Explorist
Posts: 605
I'm curious to know how you arrived at this belief. Is it based solely on your personal dislike of the use of customer information or is it based on actual data?
(I'm not being a smart aleck here. I'm genuinely curious to know if there is actual research on this type of stuff.)
(I'm not being a smart aleck here. I'm genuinely curious to know if there is actual research on this type of stuff.)
Last edited by LA2CDG; May 3, 2020 at 9:11 am