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Originally Posted by gmt4
(Post 30728079)
They have the weakest alliance partners and international route network
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Originally Posted by gmt4
(Post 30728079)
I was a loyal NWA flyer right up until the merger, and have maybe had 3 or 4 flights on DL in all the time since. All of us were very sad and angry to see the generous WorldPerks program and fairly smooth NWA operation go away back then. In the upper Midwest where I Iived at the time NWA was like the hometown airline and the CS I always received matched that. I left because DL was garbage and I didn't want to deal with the tumult the merger was causing. Perhaps I still harbor a tiny bit of bitterness after all this time, but have had zero compelling reason to go back since.
My most recent flight on DL was in Nov 18 and I saw nothing perceptibly better about the service. No one should kid themselves, the same baloney you see on AA and UA was there: a gaggle of a boarding process with the dozen BGs they have, curt FAs. They have the weakest alliance partners and international route network, and an incredibly unrewarding FF program. Maybe its a good option if you need to get around the southeastern US or to wonderful Detroit from most anywhere in the US, but for the flying I do they don't measure up and likely never will. I'll stay where I'm at now. |
From an employee perspective, comparing Delta and United airport customer service has Delta far ahead in terms of corporate culture and job satisfaction imo. I think the same for flight attendants considering Delta’s able to stave off unionization—they’d have to be keeping flight attendants happy to do that. Having fewer irops means less frustration and happier customers and employees, so that probably factors into employee pleasantness. Flexibility to resolve customer service failures helps, too. It’s frustrating to want to help someone, but not have the tools or power to do anything. I think Delta is better than other airlines at keeping employees happy by keeping ops running relatively smoothly and empowering employees to resolve issues. Happy customers and happy employees influence each other. |
Star Alliance is still pretty impressive internationally compared to SkyTeam. |
I've flown AA for the last two years at PPRO/EXP and am now flying Delta as a Platinum Medallion. I'm much happier with Delta's offering for a few reasons:
- How is it possible that Delta has CLEAR set up in DFW at Terminal E and their Sky Clubs, but American doesn't, despite it being their home turf? - Boarding a Delta flight is nowhere near as chaotic as boarding an AA flight usually is, though I have limited exposure to this one. - The difference between American Admirals Club and Delta Sky Club was minimal for me, but me gaining "free" access to the Sky Club via my AMEX Platinum card is MASSIVE. Why can't American do the same? Why does American partner with second-rate credit card companies? - Delta's uniform game is well above what American offers. This tells me that Delta cares more about their front-line employees. - I haven't been on a SkyWest E175 that looks worn yet. Envoy or Republic E175s, on the other hand............. - Delta's MD88 doesn't look like I should bring a walkman, and AA's 757 doesn't have power outlets, IIRC. I think the AA 757 just recently got Wi-Fi, and they use it between DFW and ORD... - Comfort+ >>>>>>>>>>>>>>>> Main Cabin Extra - A220 vs 7M8...enough said. - Delta's safety videos are really creative, and I like that Ed makes an appearance - American's first class domestic product can be slightly better, though. But Delta's is consistent as hell. - My customer service experience as a temporary Platinum Medallion member are on par with what I received as an Executive Platinum. It also seems that PMs get more via regional upgrade certificates, "gifting" Silver Medallion to people and auxillary benefits like Hertz President's Circle. |
Originally Posted by carlosnunez.dfw
(Post 30728544)
- Boarding a Delta flight is nowhere near as chaotic as boarding an AA flight usually is, though I have limited exposure to this one.
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I like Delta. Having said that, they are the only carrier I fly that squeezes me into a CRJ200. If all my flights were mainline, I’d be much happier. |
For me, the most noticeable difference is that Delta has this bright, red triangle-thingy painted on the tail and the others don’t. |
Originally Posted by sydneyracquelle
(Post 30728518)
Star Alliance is still pretty impressive internationally compared to SkyTeam. Living in China, I can get anywhere I want on Skyteam and I earn full MQM for all flights on MU and now KE. Perhaps coverage to Latin America is lacking but each alliance has a weak point like OW in China or Star in OZ. |
I'm Plat with both DL and UA (lots of work in ATL and DEN). Flew at least 70 segments on each last year. I'l say Delta - on the whole - is far better, and much more consistent. A small number of UA features (787 domestically, Polaris lounge, etc.) trump DL, but overall Delta surpasses United on almost every metric.
This is probably due in large part to their culture. |
Originally Posted by readywhenyouare
(Post 30723819)
They are better than AA but not AS or UA in my opinion. Service is very hit or miss these days. And United will be leaving Delta in the dust with 60+ aircraft receiving Polaris this year and opening more Polaris clubs. The new Polaris club at LAX is breathtaking. |
All I know Is...
Delta is not perfect, for sure. But every time I fly United or American, I come back to Delta. The employees, overall, care--and it shows.
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Originally Posted by FF524
(Post 30729482)
I too have been surprisingly impressed with the United product. It is coming on quickly and in many aspects, blows past the comparable Delta product. just like all of the carriers, United does have their warts. But they are making big strides in competing for the business market. |
Originally Posted by gretchendz
(Post 30729643)
Delta is not perfect, for sure. But every time I fly United or American, I come back to Delta. The employees, overall, care--and it shows.
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Originally Posted by carlosnunez.dfw
(Post 30728544)
- The difference between American Admirals Club and Delta Sky Club was minimal for me, but me gaining "free" access to the Sky Club via my AMEX Platinum card is MASSIVE. Why can't American do the same? Why does American partner with second-rate credit card companies?
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