Criteria for Opening Sky Club
Jan 21, 2019, 3:54 am
#16
Join Date: Jan 2010
Location: Mid Atlantic
Programs: Delta Plat, one-time United Plat, Amex Plat, Marriott Plat, Hertz Prez Circle, Bus Pass
Posts: 1,237
Especially now that it has D1-branded flights. I've heard the excuse that they're afraid of people sucking the bar dry, but UA doesn't seem to have that problem.
I think CMH is the most obvious East Coast hole, as is BDL. MCI could do with a club if a new terminal ever gets built.
I think CMH is the most obvious East Coast hole, as is BDL. MCI could do with a club if a new terminal ever gets built.
Jan 21, 2019, 7:59 am
#17
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Today, one has to imagine that opening a new (post-security) club at LAS gets floated internally on
Jan 21, 2019, 8:01 am
#18
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 880
I'm sure this has been discussed, but why does SNA not have a club? AA and UA do. I cant recall the last time i arrived or departed on a Delta flight with an empty seat. As for medallion travel: have been Diamond for 4 years and its my hardest upgrade. just curious.
Jan 21, 2019, 9:49 am
#19
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,336
Half of my JWD certificates that I have given to Delta employees have gone to SC staff who helped with a re-booking in a pinch.
If the lounge was just a place to avoid paying $20 for a decent airport snack and drink, I would not pay for a membership.
Jan 21, 2019, 9:53 am
#20
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,877
An airline-specific lounge is a place relax, eat, drink, work, AND have premium access to staff for travel delays. The next time you have a last second schedule change or IRROPS, would you rather stay in your seat and dial customer service with your "1-bar" airport cell signal, or take a few steps over to a well-staffed desk and get rebooked faster than anyone else affected on your flight.
Half of my JWD certificates that I have given to Delta employees have gone to SC staff who helped with a re-booking in a pinch.
If the lounge was just a place to avoid paying $20 for a decent airport snack and drink, I would not pay for a membership.
Half of my JWD certificates that I have given to Delta employees have gone to SC staff who helped with a re-booking in a pinch.
If the lounge was just a place to avoid paying $20 for a decent airport snack and drink, I would not pay for a membership.
Jan 21, 2019, 10:13 am
#21
Join Date: Dec 2018
Location: PHX
Programs: Delta DM, Marriott Lifetime Titanium, HHonrs Diamond
Posts: 1,336
Yes, obviously. You should look up the word primary. My argument is that if the primary purpose of the room was rebooking, then it would be dramatically smaller, it wouldn't likely have alcohol, and it wouldn't be called a lounge. It would be called a customer service office. Simple as that.
Jan 21, 2019, 11:21 am
#23
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Space constraints, historical market share at SNA compared to UA and AA (DL didn't even fly ATL-SNA nonstop until mid-90s or later), and DL historically had no intra-west flights ex-SNA like UA and AA (formerly), which comprises a large portion of SNA traffic.
Jan 21, 2019, 2:46 pm
#24
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
LAS, historically, didn’t need a club for a while because there was a Continental club that DL members had access to. I used it for several Vegas trips back in the day, right up until the UA merger happened and there was a period where they would still let folks in to try to sell them on switching airlines.
Shortly after that closed to DL patrons, AMEX opened the Centurion Lounge, and the issue became much less urgent to solve.
These days, anyone paying for lounge access is probably doing so via amex, and there’s little incentive to build a lounge just for those with complimentary access via their status. Honestly, I think VS would be more likely to invest in a LAS lounge before DL would bother...
Shortly after that closed to DL patrons, AMEX opened the Centurion Lounge, and the issue became much less urgent to solve.
These days, anyone paying for lounge access is probably doing so via amex, and there’s little incentive to build a lounge just for those with complimentary access via their status. Honestly, I think VS would be more likely to invest in a LAS lounge before DL would bother...
Jan 21, 2019, 6:09 pm
#27
Join Date: Nov 2009
Posts: 1,601
I would imagine places like SJC, CMH, IAH, PIT, LAS and a few others get a SC before RSW.
Jan 21, 2019, 7:44 pm
#28
Join Date: Jan 2002
Location: USA
Posts: 222
I was just at CVG and they have started the SkyClub renovations. I presume from the investments, flight volumes and staffing at CVG, Delta makes solid money there. It probably isn’t a total passenger volume but a per passenger revenue metric that drives the continued tight relationship between Delta and metro Cincinnati.
Jan 21, 2019, 7:53 pm
#29
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
I was just at CVG and they have started the SkyClub renovations. I presume from the investments, flight volumes and staffing at CVG, Delta makes solid money there. It probably isn’t a total passenger volume but a per passenger revenue metric that drives the continued tight relationship between Delta and metro Cincinnati.
Jan 21, 2019, 8:38 pm
#30
FlyerTalk Evangelist
Join Date: Dec 2005
Location: DEN
Programs: Back to UA, missing DL; Marriott Gold
Posts: 10,494
With BDL as my home airport, I appreciate the enthusiasm for a SkyClub (and would selfishly certainly welcome one!). Sadly, I think we're just too small. High-income area for sure, but we're pretty low on population relative to other cities with an SC. Even on a good day, we get 6-7x ATL, 3-4x DTW, and 2-3x MSP, with 1x daily to RDU/CLE/CVG. I just don't see the math being in DL's favor, even with our relatively high fares/yield. If nothing else, relative to the size of the station, I'll take the fact that we have pretty solid DL mainline above-wing staff and call it a day.