SkyMiles points offered for an onboard issue; how long until they post?
Jan 16, 2019, 3:02 am
#1
Original Poster
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
SkyMiles points offered for an onboard issue; how long until they post?
The Head Purser on my LAX-HND flight last week told me he was putting 5k SkyMiles into my account due to the cleaning grew literally skipping our entire row in D1 while on the ground.
He pulled out the iPhone and I inputted my email onto it.
Does anyone one know how long it will take for them to post? It’s been over 7 days now.
He pulled out the iPhone and I inputted my email onto it.
Does anyone one know how long it will take for them to post? It’s been over 7 days now.
Jan 16, 2019, 12:27 pm
#2
Join Date: May 2010
Programs: Delta Kryptonium
Posts: 1,144
It could take 4 - 6 weeks. I would send a message to customer service saying you think 10k, rather than 5k would be a fairer amount & they may issue you the miles before the purser miles post, and then the purser miles will also post.
Jan 16, 2019, 12:57 pm
#4
Join Date: Jul 2014
Location: SFO
Programs: DL PM/1MM, Marriott Gold
Posts: 117
Jan 16, 2019, 2:29 pm
#5
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
IME it takes ~10 days. The only way it works is if you receive an email the same day confirming your "on board transaction."
This provides a voucher number and the miles to be issued. Another person has to manually issue the miles, and you will receive another email when they've processed the miles.
I had one where I inputted my email, but purser erred and I never got the miles. DM Desk posted them over the phone but made me wait the full 6 weeks first.
This provides a voucher number and the miles to be issued. Another person has to manually issue the miles, and you will receive another email when they've processed the miles.
I had one where I inputted my email, but purser erred and I never got the miles. DM Desk posted them over the phone but made me wait the full 6 weeks first.
Jan 16, 2019, 4:18 pm
#6
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
IME it takes ~10 days. The only way it works is if you receive an email the same day confirming your "on board transaction."
This provides a voucher number and the miles to be issued. Another person has to manually issue the miles, and you will receive another email when they've processed the miles.
I had one where I inputted my email, but purser erred and I never got the miles. DM Desk posted them over the phone but made me wait the full 6 weeks first.
This provides a voucher number and the miles to be issued. Another person has to manually issue the miles, and you will receive another email when they've processed the miles.
I had one where I inputted my email, but purser erred and I never got the miles. DM Desk posted them over the phone but made me wait the full 6 weeks first.
Jan 16, 2019, 5:05 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,781
Last year when I had an issue they never posted. I waited like 6-8 weeks and then reached out on Twitter and they posted them nearly instantly.
Jan 16, 2019, 5:51 pm
#8
Original Poster
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
