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not getting email confirmations on purchases - something changed?

not getting email confirmations on purchases - something changed?

Old Jan 11, 19, 2:07 pm
  #1  
Original Poster
 
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,392
not getting email confirmations on purchases - something changed?

I bought some tickets this week, including some upgrades. I can see everything done on the website. But, no email confirmations or receipts. I even went to my receipt and clicked the "email" icon button to send manually - nothing. I've verified the email is correct. I tried to email to another verified email address and nothing.

I sent an email to tech support, but nothing yet there. Has anyone else have an issue this week with email from Delta?
slidergirl is offline  
Old Jan 11, 19, 3:16 pm
  #2  
 
Join Date: Jul 2017
Location: SFO/SJC
Programs: Delta DM | Hyatt Globalist
Posts: 109
Just emailed myself an itinerary from delta.com and got it within a few seconds at my gmail address. Are both of the email addresses you tried with unique providers (e.g. @gmail and @yahoo)? If not, it may be a deliverability issue with your email provider.
JAeX is offline  
Old Jan 11, 19, 5:18 pm
  #3  
 
Join Date: Jan 2005
Posts: 734
Check your email address and spam [email protected]:-)
glob99 is offline  
Old Jan 12, 19, 11:21 am
  #4  
Original Poster
 
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,392
Originally Posted by glob99 View Post
Check your email address and spam [email protected]:-)
Checked both. Nothing. This is a long-standing email address that I've had for years (a comcast.net address). I changed nothing on my DL account. I'm getting all my other email. My other email account is a work account and I can't send things there. I also tried to email a copy of the reservation from the DL.com site to my Tripit account - never showed up.

I'm wondering if this is now a result of my issues I had back in October when my account was flagged because someone hacked it and stole my miles. It took 2 months for Delta to restore my account and access to it. Maybe the email is still flagged.

Last edited by slidergirl; Jan 12, 19 at 11:32 am
slidergirl is offline  
Old Jan 13, 19, 9:55 pm
  #5  
 
Join Date: Dec 2012
Location: MSP
Programs: DL Diamond, Marriott Life Plat, HHonors DM
Posts: 101
I buy tickets nearly every week and occasionally, I don't get an email. I haven't figured out why. I either just email it to myself or call and have an agent email it to me. Sometimes gmail doesn't pick up an itinerary and put it on my calendar if I have emailed it to myself.
MinnTee is offline  
Old Jan 14, 19, 12:35 pm
  #6  
Original Poster
 
Join Date: Jul 2008
Location: Exactly where I want to be
Programs: IHG Gold,SPG Gold, HH Gold, Marriott Gold, Hyatt Discoverist, Delta Kettle, AMEX Plat, DL AMEX Plat
Posts: 1,392
OK. I tried another browser (Firefox) instead of my default Safari. The emailed receipt to myself at my .comcast.net address came through quickly. I then went back to Safari and tried again - nothing. So, it seems to be something weird with a Safari setting between it and Delta...

thanks for those few who helped make me try other options.
slidergirl is offline  
Old Jan 14, 19, 9:00 pm
  #7  
 
Join Date: May 2018
Posts: 34
For some reason I NEVER get emails from delta. Iíve double checked email address, junk mail, etc. I can go in and email myself the confirm but it doesnít have the same information. Frustrating!
Kate10010 is offline  
Old Jan 14, 19, 9:25 pm
  #8  
21A
 
Join Date: Apr 2002
Posts: 1,299
Originally Posted by Kate10010 View Post
For some reason I NEVER get emails from delta. Iíve double checked email address, junk mail, etc. I can go in and email myself the confirm but it doesnít have the same information. Frustrating!
Try going to the receipt and then hitting the email icon (rather than doing so from the itinerary). That should get you a full copy of what they originally send...
21A is offline  

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