A350 equipment swap DTW-AMS?
Dec 22, 2018, 11:22 am
#1
Original Poster
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
A350 equipment swap DTW-AMS?
Hi there,
currnetly en route to Detroit and noticed what looks like an equipment swap for today’s DL134 DTW-AMS. We are booked in d1 (award tickets) and were looking forward to the suites. Any recourse with Delta for the change?
Thanks!
currnetly en route to Detroit and noticed what looks like an equipment swap for today’s DL134 DTW-AMS. We are booked in d1 (award tickets) and were looking forward to the suites. Any recourse with Delta for the change?
Thanks!
Dec 22, 2018, 12:48 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
That would really suck in my mind if I picked that flight with THAT equipment and it got changed out to some old 777/330.
Yes, I know it is always subject to changes... blah...blah...blah...
But some of us really like and look forward to specific equipment.
Yes, I know it is always subject to changes... blah...blah...blah...
But some of us really like and look forward to specific equipment.
Dec 22, 2018, 1:11 pm
#4
Original Poster
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
Yea frustrating for sure! Especially as we booked the specific routing MSP-DTW-AMS with a connection on BA to LHR.
Call me crazy, but was a steal for 70k skymiles. I tried switching to the nonstop to LHR but no luck. Ill write in and see if they throw me a bone.
Call me crazy, but was a steal for 70k skymiles. I tried switching to the nonstop to LHR but no luck. Ill write in and see if they throw me a bone.
Dec 22, 2018, 1:12 pm
#5
Join Date: Sep 2014
Posts: 28
Dec 22, 2018, 5:47 pm
#7
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
https://flightaware.com/live/flight/N510DN
Dec 22, 2018, 9:08 pm
#8
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
If this had been a paid ticket there'd be a premium for being on a D1 Suites trip. Would've been switched to nonstop most likely in that case.
Dec 23, 2018, 12:29 am
#10
Join Date: Aug 2018
Location: SEA
Programs: DL DM
Posts: 292
Dec 23, 2018, 2:25 am
#11
Original Poster
Join Date: Mar 2012
Location: Minneapolis MN
Programs: DL PM
Posts: 488
The only A350 that hasn't flown in over 30 hours is N510DN which arrived at DTW yesterday, and departs to PVG tomorrow, so it must have needed some mx at DTW for the 51 hours it will be there. Perhaps this caused your flight to be subbed to an A333.
https://flightaware.com/live/flight/N510DN
https://flightaware.com/live/flight/N510DN
The captan of our A330 was late arriving to the aircraft and said he had come in last minute from Virginia, so it seems like it was a relatively last minute thing.
Dec 23, 2018, 4:42 am
#12
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
If this had been a paid ticket, I would have expected that and much more as the D1 suites are priced higher, along with everyone in Premium that was downgraded. I understand DL is trying the best they can to try and get people their, but I am sure they have a system or something in place when that happens. Sort of like when you buy F but end up in Y if your flight is cancelled.
Dec 23, 2018, 9:17 am
#13
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
You absolutely should get compensation. Premium Economy to C+ is a massive downgrade - both from experience and from a cost perspective. I would be demanding a refund for the difference in fare (real refund, not Delta bucks) plus a least some token inconvenience compensation in SkyPesos.
Dec 23, 2018, 9:39 am
#14
Join Date: Sep 2013
Programs: DL PM, 1MM, DL SC, Kimpton Inner Circle
Posts: 2,416
You absolutely should get compensation. Premium Economy to C+ is a massive downgrade - both from experience and from a cost perspective. I would be demanding a refund for the difference in fare (real refund, not Delta bucks) plus a least some token inconvenience compensation in SkyPesos.
Dec 23, 2018, 9:46 am
#15
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Agreed, if they charge a premium for the A350’s suites over standard D1 and Premium Select over C+, then they don’t get to just shrug and say “equipment swaps happen” when you don’t get what you paid for.