Aeromexico Fare Basis
Mar 15, 2019, 5:23 pm
#32
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
I booked through justfly.com for $20 cashback on ebates. It took about 1 week and 1 day for mine to show up.
I did two of these in February. Both were fine.
Mar 18, 2019, 8:01 pm
#34
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
If you're doing turns and you have trouble checking in because it cannot understand your return date, the DL kiosks worked for me.
Mar 20, 2019, 10:48 am
#35
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Layovers in MEX are rough. You can grab a free shower in the spa adjacent to the club. The restaurants and food offerings in the club aren't.... great. The recommendation from the information booth was Chili's.
If you're doing turns and you have trouble checking in because it cannot understand your return date, the DL kiosks worked for me.
If you're doing turns and you have trouble checking in because it cannot understand your return date, the DL kiosks worked for me.
Mar 22, 2019, 3:59 pm
#36
Join Date: Sep 2013
Programs: DL PM
Posts: 11
Q basis I
Just spent over a month on this. YVR to SCL rt. Booked I, Q fare basis, paid $2500cad, received AMEX bill I class of service. Did not, will not get business class credit mqds with Delta. Just a warning to others. I'm DM, MM...doesn't matter. I had some extremely nice, and able customer service ladies helping me also. It is the skymiles crediting dept! "Get something (in writing) from Aeromexico"....they told me. I booked on AM website, 25 Dec., got my AX bill 3 weeks later...all I class. Never talked to Aeromexico agent until check in at YVR.
Mar 22, 2019, 8:58 pm
#37
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
Just spent over a month on this. YVR to SCL rt. Booked I, Q fare basis, paid $2500cad, received AMEX bill I class of service. Did not, will not get business class credit mqds with Delta. Just a warning to others. I'm DM, MM...doesn't matter. I had some extremely nice, and able customer service ladies helping me also. It is the skymiles crediting dept! "Get something (in writing) from Aeromexico"....they told me. I booked on AM website, 25 Dec., got my AX bill 3 weeks later...all I class. Never talked to Aeromexico agent until check in at YVR.
Mar 22, 2019, 9:33 pm
#39
Join Date: Sep 2013
Programs: DL PM
Posts: 11
All flown.1/24-2/14. Outbound credited correctly, initially. Got back, return would not credit. Delta said: no message from AM that I flew SCL-MEX-YVR, send boarding passes (with I and Salon Premier stamp on one). Then, they processed return. Took correctly posted outbound, deducted1000+ mqds out of my acct, credited entire itinerary to Q at 20%!
Mar 25, 2019, 2:57 pm
#41
Join Date: Sep 2013
Programs: DL PM
Posts: 11
I too would like to know what causes credit vs no credit for I business that Aeromexico codes Q. Rene said some have obtained some kind of verification from AM. I'll be in LA in a couple weeks, will try to get something there. What a pain! Especially since so many have gotten the same no problem!
Mar 25, 2019, 3:23 pm
#42
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
If your flights post automatically, they seem to post correctly (at 150% MQMs and other advantages), unless anyone has data points to the contrary?
If they don't post automatically (which happens with shocking frequency), that's where things tend to get tricky. Delta usually asks for a receipt and boarding passes for processing such requests. A formal Aeromexico receipt shows the full fare basis which starts with Q, which seems to be where things go awry. In my experience of having bought through Orbitz (by chance and luckily), the Orbitz receipt only shows fare class such as I or D, and in my case I did get the 150% MQMs manually credited.
So I strongly recommend buying cheap AM business class fares through Orbitz if you can...
If they don't post automatically (which happens with shocking frequency), that's where things tend to get tricky. Delta usually asks for a receipt and boarding passes for processing such requests. A formal Aeromexico receipt shows the full fare basis which starts with Q, which seems to be where things go awry. In my experience of having bought through Orbitz (by chance and luckily), the Orbitz receipt only shows fare class such as I or D, and in my case I did get the 150% MQMs manually credited.
So I strongly recommend buying cheap AM business class fares through Orbitz if you can...
Mar 25, 2019, 6:01 pm
#43
Join Date: Sep 2013
Programs: DL PM
Posts: 11
I went direct with AM online. Like I stated, outbound posted automatically, and correctly. It was the no message from AM to Dl that made me have to send in boarding passes(both I). Then, outbound got taken back out my skymiles and Q 20% got applied to rt itinerary! Even AmEx bill I faxed said all I class. They actually saw the correctly posted outbound and undid it! Not sure if using Orbitz etc.,would have helped. AM never sent actual passage message to DL. I recommended many times that they read what's been posted here re: Q and I!
Mar 25, 2019, 7:12 pm
#44
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
I went direct with AM online. Like I stated, outbound posted automatically, and correctly. It was the no message from AM to Dl that made me have to send in boarding passes(both I). Then, outbound got taken back out my skymiles and Q 20% got applied to rt itinerary! Even AmEx bill I faxed said all I class. They actually saw the correctly posted outbound and undid it! Not sure if using Orbitz etc.,would have helped. AM never sent actual passage message to DL. I recommended many times that they read what's been posted here re: Q and I!
Unless it was a 006 ticket which may create other issues.
Mar 25, 2019, 8:05 pm
#45
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
Did you send only boarding passes? Delta usually requires both boarding passes and a receipt to manually issue missing miles for partner-issued tickets. Without the receipt I’m not sure how they would have known what the underlying fare basis (starting with Q) was since IIRC it’s not printed on the boarding pass.
Unless it was a 006 ticket which may create other issues.
I understand DL's position on the fare basis as the controlling factor for credit, but in this case, you're buying what you think is an I class business fare.
I guess I'll just be happy my flights posted automatically.