Aeromexico Fare Basis
Dec 28, 2018, 10:26 am
#16
Join Date: Dec 2018
Programs: Delta Diamond, 2 Million Miler
Posts: 6
Having same issue with trip ORD-MEX-SCL-MEX-ORD. How does one get a new receipt with "I" class from AeroMexico? The one I have now shows "CONFORT" as fare class. Ticket of another family member (SFO-MEX-SCL-MEX-ORD) is "CLASE PREMIER".
Dec 28, 2018, 10:38 am
#17
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
https://www.aeromexico.com/en-us/fli...lasses/comfort has all the details. You can back up a level from that page and play with a comparison chart that lays it all out in detail.
Good luck convincing “Liz Lemon” or “Candy Redd” at Delta customer service of the fine nuances of AM branded fares, though...
Feb 9, 2019, 2:26 pm
#18
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
Thank you for this info - I will see if I can make any progress this way. I would appreciate any updates from any folks who receive any more info about this, and I will post back results.
As suggested by others, this problem appears to have been triggered by manual addition of the flights by a DL agent, after I was unable to get Aeromexico to update the flights from "open/unflown".
Appreciate all the info here.
As suggested by others, this problem appears to have been triggered by manual addition of the flights by a DL agent, after I was unable to get Aeromexico to update the flights from "open/unflown".
Appreciate all the info here.
Feb 10, 2019, 1:27 pm
#19
Join Date: Dec 2018
Posts: 6
No luck on my end. I went back and forth with Delta by phone and email, and ultimately never received a response to my email asking about the discrepancy between fare basis code/fare class as they pertain to Delta’s terms and requesting they credit the difference.
I also had no luck at all with Aeromexico. They couldn’t even sort out whether I had flown the segments, let alone have a conversation about fare class and fare basis codes. All responses were “talk to Delta”.
I was granted the 2018 MQD waiver to reach DM while attempting to sort this out, so ultimately I just lost the MQMs and Skymiles. I guess I could have been upset that my mileage run to Quito was unnecessary, but Quito was pretty awesome.
So, buyer beware. Maybe it’s only a problem if the automatic crediting doesn’t happen and the partner flights have to get credited manually by Delta, which is what happened with me (and I think at least one other poster above).
I also had no luck at all with Aeromexico. They couldn’t even sort out whether I had flown the segments, let alone have a conversation about fare class and fare basis codes. All responses were “talk to Delta”.
I was granted the 2018 MQD waiver to reach DM while attempting to sort this out, so ultimately I just lost the MQMs and Skymiles. I guess I could have been upset that my mileage run to Quito was unnecessary, but Quito was pretty awesome.
So, buyer beware. Maybe it’s only a problem if the automatic crediting doesn’t happen and the partner flights have to get credited manually by Delta, which is what happened with me (and I think at least one other poster above).
Feb 10, 2019, 4:39 pm
#20
Join Date: Jul 2006
Location: Earth (non-US)
Programs: NW Gold->CO->UA->DL PM
Posts: 1,335
AM is about what I would suspect-- (I'm so glad DL is finalloy handlng service for for AF and KL).
What email channel were you using?
Feb 10, 2019, 9:02 pm
#21
Join Date: Sep 2010
Location: NYC
Programs: Delta DM, 2MM
Posts: 1,254
No luck on my end. I went back and forth with Delta by phone and email, and ultimately never received a response to my email asking about the discrepancy between fare basis code/fare class as they pertain to Delta’s terms and requesting they credit the difference.
I also had no luck at all with Aeromexico. They couldn’t even sort out whether I had flown the segments, let alone have a conversation about fare class and fare basis codes. All responses were “talk to Delta”.
I was granted the 2018 MQD waiver to reach DM while attempting to sort this out, so ultimately I just lost the MQMs and Skymiles. I guess I could have been upset that my mileage run to Quito was unnecessary, but Quito was pretty awesome.
So, buyer beware. Maybe it’s only a problem if the automatic crediting doesn’t happen and the partner flights have to get credited manually by Delta, which is what happened with me (and I think at least one other poster above).
I also had no luck at all with Aeromexico. They couldn’t even sort out whether I had flown the segments, let alone have a conversation about fare class and fare basis codes. All responses were “talk to Delta”.
I was granted the 2018 MQD waiver to reach DM while attempting to sort this out, so ultimately I just lost the MQMs and Skymiles. I guess I could have been upset that my mileage run to Quito was unnecessary, but Quito was pretty awesome.
So, buyer beware. Maybe it’s only a problem if the automatic crediting doesn’t happen and the partner flights have to get credited manually by Delta, which is what happened with me (and I think at least one other poster above).
Feb 14, 2019, 9:32 pm
#22
Join Date: Dec 2018
Posts: 6
That's highly disappointing, especially if the only difference is that you did not get proper credit in the first place. (And especially given someone posting credit above).
AM is about what I would suspect-- (I'm so glad DL is finalloy handlng service for for AF and KL).
What email channel were you using?
AM is about what I would suspect-- (I'm so glad DL is finalloy handlng service for for AF and KL).
What email channel were you using?
I used the regular customer care email channel and also replied to an email message from one of the Delta agents I was speaking with via the DM line.
Feb 14, 2019, 9:43 pm
#23
Join Date: Dec 2018
Posts: 6
I recently booked SFO-UIO in business on Aeromexico via Expedia. When I booked, it showed a fare class of I, which made sense and earns 40% MQDs/150% MQMs. But after the VA thread I checked the fare basis I booked into and it's "QLNN0XOM". Should that worry me? Is this going to credit as Q?
Feb 15, 2019, 8:22 am
#24
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Sorry to hear it. I'm not sure it would help at this point if Delta has already made a "final ruling", but if you haven't already you might try contacting Aeromexico on Twitter, they tend to be more helpful in my experience and might be able to do something. (When I had a similar ticket, the AM Twitter desk gave me confirmation that my ticket was in "D" fare class, though I don't know if they are able or willing to get that information to Delta in any useful way.) The Aeromexico.com chat tool also seems to have relatively helpful agents, though the tool is weird and only intermittently works.
For anyone else reading this thread, as I posted earlier, I'd strongly recommend booking on Orbitz for any future cheap AM business class fares -- the Orbitz receipt shows only fare class and not the full fare basis, and based on my experience submitting a missed trip to Delta, they appeared to use the Orbitz fare class and gave me proper business class credit.
For anyone else reading this thread, as I posted earlier, I'd strongly recommend booking on Orbitz for any future cheap AM business class fares -- the Orbitz receipt shows only fare class and not the full fare basis, and based on my experience submitting a missed trip to Delta, they appeared to use the Orbitz fare class and gave me proper business class credit.
Feb 27, 2019, 5:47 pm
#26
Join Date: Mar 2016
Programs: Delta Skymiles, United Mileage Plus, Marriott Lifetime Silver, SPG Platinum
Posts: 215
Hi,
Here is a solution that you can try. If you pull up the fare rules (TLNNKXOS)-- It actually says its an "I"
LOW/OFF-PEAK SEASON BUSINESS SELL-UP RT I
REF FARES
APPLIES FOR ROUND TRIP FARES
FOR ADULT
But the other thing you can do is have the Delta agent price the ticket with the same fare basis codes you did as you booked and in their system they will see the prime booking code (fare class) is an "I". That should be enough to give to the SkyMiles desk.
Here is a solution that you can try. If you pull up the fare rules (TLNNKXOS)-- It actually says its an "I"
LOW/OFF-PEAK SEASON BUSINESS SELL-UP RT I
REF FARES
APPLIES FOR ROUND TRIP FARES
FOR ADULT
But the other thing you can do is have the Delta agent price the ticket with the same fare basis codes you did as you booked and in their system they will see the prime booking code (fare class) is an "I". That should be enough to give to the SkyMiles desk.
Mar 3, 2019, 6:19 pm
#27
Join Date: Dec 2018
Posts: 6
Hi,
Here is a solution that you can try. If you pull up the fare rules (TLNNKXOS)-- It actually says its an "I"
LOW/OFF-PEAK SEASON BUSINESS SELL-UP RT I
REF FARES
APPLIES FOR ROUND TRIP FARES
FOR ADULT
But the other thing you can do is have the Delta agent price the ticket with the same fare basis codes you did as you booked and in their system they will see the prime booking code (fare class) is an "I". That should be enough to give to the SkyMiles desk.
Here is a solution that you can try. If you pull up the fare rules (TLNNKXOS)-- It actually says its an "I"
LOW/OFF-PEAK SEASON BUSINESS SELL-UP RT I
REF FARES
APPLIES FOR ROUND TRIP FARES
FOR ADULT
But the other thing you can do is have the Delta agent price the ticket with the same fare basis codes you did as you booked and in their system they will see the prime booking code (fare class) is an "I". That should be enough to give to the SkyMiles desk.
Thank you for this advice. I will definitely try it. Much appreciated.
Mar 13, 2019, 8:24 pm
#29
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Mar 13, 2019, 8:31 pm
#30
Original Poster
Join Date: Nov 2018
Location: San Francisco
Programs: DL
Posts: 466
Same thing happened with my SFO-MEX-UIO ticket, which was AM operated.