Dec 22, 2018, 7:15 pm
New Delta Boarding Process Jan 2019
Jan 27, 2019, 11:23 am
#406
Join Date: Jul 2015
Location: MCO
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DL new boarding pillars at LAX. Note how Comfort + stays close to the old "Premium" pole, while Sky Priority is now on the side (behind Main 2 in the picture)
Narrow gate variant of the new boarding poles at LAX. No poles for Main 3 and Basic.
DL redcoat saw me posting and said that so far it is fine, but a few people have complained about seeing the word "Basic" on their boarding passes.
If so, then that is probably serving their purpose, since they created a fare class they don't want people to actually buy.
LAX is really Premium-heavy today for a Sunday, more so than most weekdays in the 6am hour as media and sponsors head to ATL for the SB.
Jan 27, 2019, 11:29 am
#407
Join Date: Dec 2018
Location: PHX
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No pillar for you ... Main 3 and Basic.
I asked the CS agent if those pillars are downstairs by the cargo hold? You know, so they could just gate check their rollerboards faster. That's when she laughed and pointed out that people don't like "Basic" on their BP's.
This whole thing seems like a work in progress.
I asked the CS agent if those pillars are downstairs by the cargo hold? You know, so they could just gate check their rollerboards faster. That's when she laughed and pointed out that people don't like "Basic" on their BP's.
This whole thing seems like a work in progress.
Jan 27, 2019, 1:06 pm
#408
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
A report out of JFK T2 Saturday morning. JFK-PHX.
New boarding process still not great. Delta is using the new boarding zones but doesn’t matter one bit.
Gate lice still crowd and block the gate. Doesn’t have any effect on when people know to board.
Also no signage pillars in place to help organize people. I guess it takes time but I’m not impressed.
I was disappointed I had to excuse my way past many kettles to board with (paid) first class zone. And not one of them offered to carry this PM’s bag. Oh the humanity.
New boarding process still not great. Delta is using the new boarding zones but doesn’t matter one bit.
Gate lice still crowd and block the gate. Doesn’t have any effect on when people know to board.
Also no signage pillars in place to help organize people. I guess it takes time but I’m not impressed.
I was disappointed I had to excuse my way past many kettles to board with (paid) first class zone. And not one of them offered to carry this PM’s bag. Oh the humanity.
Jan 27, 2019, 1:36 pm
#409
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DL new boarding pillars at LAX. Note how Comfort + stays close to the old "Premium" pole, while Sky Priority is now on the side (behind Main 2 in the picture)
Narrow gate variant of the new boarding poles at LAX. No poles for Main 3 and Basic.
DL redcoat saw me posting and said that so far it is fine, but a few people have complained about seeing the word "Basic" on their boarding passes.
If so, then that is probably serving their purpose, since they created a fare class they don't want people to actually buy.
LAX is really Premium-heavy today for a Sunday, more so than most weekdays in the 6am hour as media and sponsors head to ATL for the SB.
These poles are just stupid. Most gatehouses aren't big enough for them.
I'm flying Cincinnati–Detroit today and there are over 30 passengers on the first-class upgrade list for a flight operated by a CRJ-900. So basically, half the aircraft will be boarding in the first three zones. Crazy.
Jan 27, 2019, 8:45 pm
#411
Join Date: Apr 2011
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Jan 27, 2019, 8:52 pm
#412
Join Date: Aug 2003
Location: MSN
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Jan 30, 2019, 2:49 am
#413
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New Boarding Zone Issues
FYI you might have to explain to ground staff at boarding that “DIAMnd” boarding is the same as “D1” (at least at contracted staff airports)
today a swissport employee in Europe at the gate tried to direct me to the general boarding line and then when boarding I went into the sky priority line and the lady asked what boarding zone and I said Diamond and she waved me through but the original lady I heard said to the this person “this is D1 diamond does not board until the end”
seems like DL forgot to tell contracted employees the new boarding zones. I wish they had left PREM/SKY/1/2/3/4 alone but oh well
today a swissport employee in Europe at the gate tried to direct me to the general boarding line and then when boarding I went into the sky priority line and the lady asked what boarding zone and I said Diamond and she waved me through but the original lady I heard said to the this person “this is D1 diamond does not board until the end”
seems like DL forgot to tell contracted employees the new boarding zones. I wish they had left PREM/SKY/1/2/3/4 alone but oh well
Jan 30, 2019, 3:47 am
#414
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Join Date: Jul 2003
Posts: 23,023
Your BP should have said Skyteam Elite Plus on it. That is what allows you to board with the D1/J cabin. The whole point of that Skyteam level is so that these employees don't have to be trained on all the various status levels of the Skyteam partners. Went through both AMS and CPT twice the past weekend and in every case they boarded both D1/J together with Skyteam Elite Plus. It did say Zone 2 on my BP, but they all boarded 1 and 2 together at the same time. So what you really have is a case of an employee not following this Skyteam standard.
Jan 30, 2019, 5:02 am
#415
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Your BP should have said Skyteam Elite Plus on it. That is what allows you to board with the D1/J cabin. The whole point of that Skyteam level is so that these employees don't have to be trained on all the various status levels of the Skyteam partners. Went through both AMS and CPT twice the past weekend and in every case they boarded both D1/J together with Skyteam Elite Plus. It did say Zone 2 on my BP, but they all boarded 1 and 2 together at the same time. So what you really have is a case of an employee not following this Skyteam standard.
If my boarding pass just said STE+ then that means PM and GM would board with D1 too
https://www.delta.com/content/www/en...-priority.html
Jan 30, 2019, 5:50 am
#416
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
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FYI you might have to explain to ground staff at boarding that “DIAMnd” boarding is the same as “D1” (at least at contracted staff airports)
today a swissport employee in Europe at the gate tried to direct me to the general boarding line and then when boarding I went into the sky priority line and the lady asked what boarding zone and I said Diamond and she waved me through but the original lady I heard said to the this person “this is D1 diamond does not board until the end”
seems like DL forgot to tell contracted employees the new boarding zones. I wish they had left PREM/SKY/1/2/3/4 alone but oh well
today a swissport employee in Europe at the gate tried to direct me to the general boarding line and then when boarding I went into the sky priority line and the lady asked what boarding zone and I said Diamond and she waved me through but the original lady I heard said to the this person “this is D1 diamond does not board until the end”
seems like DL forgot to tell contracted employees the new boarding zones. I wish they had left PREM/SKY/1/2/3/4 alone but oh well
Jan 30, 2019, 6:06 am
#417
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Yea... but what COLOR was your boarding pass?
LOL!
LOL!
Jan 30, 2019, 6:11 am
#418
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Jan 30, 2019, 6:16 am
#419
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Join Date: Jul 2003
Posts: 23,023
That is incorrect due to the new boarding zones DL came up with that debuted last week. DIAMnd is what prints now not PREM etc (my BP does say STE+ too)
If my boarding pass just said STE+ then that means PM and GM would board with D1 too
https://www.delta.com/content/www/en...-priority.html
If my boarding pass just said STE+ then that means PM and GM would board with D1 too
https://www.delta.com/content/www/en...-priority.html
Last edited by xliioper; Jan 30, 2019 at 6:26 am
Jan 30, 2019, 7:14 am
#420
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