dawe11

Hi everyone,

I recently tried to apply for a Delta Status challenge with British Airways Silver, but for some reason the proof I provided was insufficient and asked to provide further proof.
I had sent them a Screenshot of my card, and as requested the "statement", which showed that I received enough tier points to reach status in the last year and did not receive it via promotion/challenge/other means (all segments and tier points associated with it). I cannot imagine what else they would want that I can easily pull from my profile.

Could someone explain to me what type of proof from BA they may look for, ideally as an anonymized screenshot? I have not yet re-qualified for BA Silver in the current status year.

Thanks a lot!

flyerCO

Ask them. You've sent what is generally required.

Wimsta

Maybe give it more time...

flyerCO

Did you read the post? They've replied back they need additional proof. This isn't waiting for them to approve what was sent.

Wimsta

Second look you're absolutely correct.
I've got nothing why it was not accepted.

CarmenOM

MSPeconomist

That would be reasonable, but BA qualification isn't based on the calendar year. I think something like the 8th of the month, where which month depends on when you joined the program and/or last qualified for status. So it's possible that the OP last qualified for BA status almost two years ago, with the current status about to expire (although IIRC BA does soft landings routinely) and has credited no flights to BA since the last time status was earned.

Can we assume that the names on the BA account and the names on the DL request match *exactly* and other details also match, such as address, phone, nationality, email, birthdate, and whatever else might be asked? Could this be a middle initial problem or some similar detail?

CDKing

After waiting nearly 3 weeks I just had my challenge rejected as well. I provided my AS 75K card and copy of statement from month prior showing how many miles flown in 2018. Maybe they wanted me 2017 statement showing how many i did?

I was supposed to leave on my flight that was to meet the challenge yesterday. Thankfully I cancelled before Delta could ruin the run. I was going to cancel my status challenge anyways so i guess this is actually a good thing. Now i can challenge another day if i change my mind.

jinglish

Yep--I sent them a printout of my AS flight activity from 2017.

dawe11

After sending additional documentation and spending 40 minutes on 3 occasions with customer service, they are still convinced that the information is insufficient and that they need more/something else/whatever.
I spoke to a supervisor, and even he could only tell me it is insufficient, but not what exactly is insufficient. He recommended I submit yet another challenge request and wait 2 weeks (it has taken more than 2 weeks both times I submitted).

I have now submitted:
- All flight activity done to achieve status
- My loyalty card
- Screenshot of my cockpit showing status
- Screenshot of my cockpit back from 2017 showing I also achieved status

They said it takes another 2 weeks... I will be flying Dec 26... Oh well, guess it is no longer Delta.

flyerCO

Maybe they're wanting some extra shots to determine if you're "big" enough. Lol