Can Delta reassign your seat as you board your outbound flight?
Nov 25, 2018, 5:11 am
#16
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https://www.seatguru.com/airlines/So...37-800_new.php
Last edited by 3Cforme; Nov 25, 2018 at 5:29 am
Nov 25, 2018, 7:27 am
#17
Join Date: Nov 2005
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To be honest, I was dismayed because the window seat in the exit row that I ended up sitting in didn't have a seat in front of me. As such, I didn't have any place to stow my "smaller personal item". I ultimately placed my knapsack underneath the seat in front of the passenger sitting next me in the middle seat.
Nov 25, 2018, 7:50 am
#18
Join Date: Apr 2016
Location: BNA (Nashville)
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I just took a cycle of 4 flights on Delta. From the time I made the reservations in the summer to the day of flight, every seat assignment was changed by Delta. They all remained Comfort Plus and they all remained aisle seats.
But, between aircraft changes, flight time changes, etc, I was somehow at some point reassigned every single seat. I did not know it until this morning when I looked at my initial DL receipt with initial seat assignments.
Oh well. I had nice aisle seats with leg room on four flights. They were all pretty much on time. Connections in DTW and ATL were met. All on the busiest travel holiday of the year. All in all, I call that a successful trip.
But, between aircraft changes, flight time changes, etc, I was somehow at some point reassigned every single seat. I did not know it until this morning when I looked at my initial DL receipt with initial seat assignments.
Oh well. I had nice aisle seats with leg room on four flights. They were all pretty much on time. Connections in DTW and ATL were met. All on the busiest travel holiday of the year. All in all, I call that a successful trip.
Nov 25, 2018, 2:55 pm
#19
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
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I just took a cycle of 4 flights on Delta. From the time I made the reservations in the summer to the day of flight, every seat assignment was changed by Delta. They all remained Comfort Plus and they all remained aisle seats.
But, between aircraft changes, flight time changes, etc, I was somehow at some point reassigned every single seat. I did not know it until this morning when I looked at my initial DL receipt with initial seat assignments.
Oh well. I had nice aisle seats with leg room on four flights. They were all pretty much on time. Connections in DTW and ATL were met. All on the busiest travel holiday of the year. All in all, I call that a successful trip.
But, between aircraft changes, flight time changes, etc, I was somehow at some point reassigned every single seat. I did not know it until this morning when I looked at my initial DL receipt with initial seat assignments.
Oh well. I had nice aisle seats with leg room on four flights. They were all pretty much on time. Connections in DTW and ATL were met. All on the busiest travel holiday of the year. All in all, I call that a successful trip.
Nov 26, 2018, 10:34 am
#20
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Admittedly, I don’t typically get reassigned after checking in, but at some point from booking until check-in, my seats get reassigned more often than not, often with no equipment change. It’s not a big deal in the long run, but I guess I’m just at a loss as to why they do this - it certainly isn’t so a flight a month away can depart on time.
Nov 26, 2018, 7:12 pm
#21
Join Date: Mar 2015
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I see this sort of response a lot, and I’m not sure I follow the logic - on-time departures and not shuffling seats around aren’t mutually exclusive. (In my case, as a non-medallion, I got moved from an exit row window to a regular middle, and the gate agent basically just said tough luck.)
Admittedly, I don’t typically get reassigned after checking in, but at some point from booking until check-in, my seats get reassigned more often than not, often with no equipment change. It’s not a big deal in the long run, but I guess I’m just at a loss as to why they do this - it certainly isn’t so a flight a month away can depart on time.
Nov 27, 2018, 9:50 am
#22
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I see this sort of response a lot, and I’m not sure I follow the logic - on-time departures and not shuffling seats around aren’t mutually exclusive. (In my case, as a non-medallion, I got moved from an exit row window to a regular middle, and the gate agent basically just said tough luck.)
Admittedly, I don’t typically get reassigned after checking in, but at some point from booking until check-in, my seats get reassigned more often than not, often with no equipment change. It’s not a big deal in the long run, but I guess I’m just at a loss as to why they do this - it certainly isn’t so a flight a month away can depart on time.
If you paid extra for the exit row window seat, you chould have received a refund of your seat selection fees.
Nov 27, 2018, 8:07 pm
#23
Join Date: Mar 2015
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Nov 27, 2018, 8:13 pm
#24
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I don't know, but if it weren't offered, I'd request it. In fact, IMO DL should also offer some additional minor customer service gesture as you reserved/paid/confirmed the special seats. It wasn't just some sort of "option upgrade" if space is available at the time of boarding.
Nov 27, 2018, 8:25 pm
#25
Join Date: Mar 2015
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I don't know, but if it weren't offered, I'd request it. In fact, IMO DL should also offer some additional minor customer service gesture as you reserved/paid/confirmed the special seats. It wasn't just some sort of "option upgrade" if space is available at the time of boarding.
Nov 28, 2018, 12:20 pm
#26
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
Oh I did, and no, it wasn’t automatic - I had to submit a complaint. I did get the e-gift card as a customer service gesture, which I’d say was reasonable. It’s just irritating that they seem to do this so often and no one there seems to know why.
Nov 28, 2018, 5:40 pm
#27
Join Date: Oct 2017
Location: PSC
Posts: 45
I was booted from Comfort around row 20 A and B to row 45 D and E. when I called they said sorry, even though you bought that ticket 6 months ago. I had to contact them for refund. The only thing from research was a plane change and I had purchased ultra low fare on sale so was at the bottom of their algorithm. Still ticked about it. This was for a TATL flight.
Nov 28, 2018, 8:36 pm
#28
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I was booted from Comfort around row 20 A and B to row 45 D and E. when I called they said sorry, even though you bought that ticket 6 months ago. I had to contact them for refund. The only thing from research was a plane change and I had purchased ultra low fare on sale so was at the bottom of their algorithm. Still ticked about it. This was for a TATL flight.
You paid a comfort plus fare and they downgraded you to regular economy? I would have demanded a full refund of the ticket. But maybe with an “ultra low fare” that’s what they were hoping for?