Is Delta outsourcing Twitter support?
Nov 11, 18, 11:11 am
#1
Original Poster
Join Date: May 2015
Location: NYC/Paris
Programs: DL Diamond
Posts: 111
Is Delta outsourcing Twitter support?
Usually, Delta's Twitter team is my favorite way to get support and quick changes made. I just had a comically bad and confusing interaction with them that makes me wonder if they're outsourcing this now—anyone know? I always thought they were Atlanta-based, but this exchange read like a bot or a non-native speaker using Google Translate.
I was thanked for my "hi-octane loyalty" as they "contritely apologized" for their "bungle" before saying they were "standing by to assist me to my heart's content." It was... bizarre.
I was thanked for my "hi-octane loyalty" as they "contritely apologized" for their "bungle" before saying they were "standing by to assist me to my heart's content." It was... bizarre.
Nov 11, 18, 11:41 am
#3
Join Date: Dec 2014
Location: Charleston
Programs: MilagePlus
Posts: 31
I heard that Delta was trying to incorporate "hi-octane" into their cooperate culture. Like Chick-fil-a is know for their "my pleasure."
Example, "thank you for flying this hi-octane flight from LAX to ATL" or "our hi-octane service will surprise you" or "try our new hi-octane coffee"
Example, "thank you for flying this hi-octane flight from LAX to ATL" or "our hi-octane service will surprise you" or "try our new hi-octane coffee"
Nov 11, 18, 11:50 am
#4
Join Date: Mar 2015
Location: NYC
Programs: UA Platinum, DL Platinum, Hilton Gold, Hyatt Explorist, Marriott Gold
Posts: 2,090
Usually, Delta's Twitter team is my favorite way to get support and quick changes made. I just had a comically bad and confusing interaction with them that makes me wonder if they're outsourcing this now—anyone know? I always thought they were Atlanta-based, but this exchange read like a bot or a non-native speaker using Google Translate.
I was thanked for my "hi-octane loyalty" as they "contritely apologized" for their "bungle" before saying they were "standing by to assist me to my heart's content." It was... bizarre.
I was thanked for my "hi-octane loyalty" as they "contritely apologized" for their "bungle" before saying they were "standing by to assist me to my heart's content." It was... bizarre.
Nov 11, 18, 11:59 am
#5
Original Poster
Join Date: May 2015
Location: NYC/Paris
Programs: DL Diamond
Posts: 111
That would've been my assumption, but the first rep was so bad that I actually had to ask to speak to another rep and they were both equally... odd. I agree 100% that their Twitter support is great, so I hope this is just a Sunday morning fluke and nothing is changing.
Nov 11, 18, 12:00 pm
#6
Original Poster
Join Date: May 2015
Location: NYC/Paris
Programs: DL Diamond
Posts: 111
I heard that Delta was trying to incorporate "hi-octane" into their cooperate culture. Like Chick-fil-a is know for their "my pleasure."
Example, "thank you for flying this hi-octane flight from LAX to ATL" or "our hi-octane service will surprise you" or "try our new hi-octane coffee"
Example, "thank you for flying this hi-octane flight from LAX to ATL" or "our hi-octane service will surprise you" or "try our new hi-octane coffee"
Nov 11, 18, 12:03 pm
#7
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,313
Recently applied for a discover card and it said I needed to call to confirm some information. Instead, a chat popped up and said I can use the chat instead. When I was approved the person on the chat said
"Awesome-Sauce you've been approved for $$$$"
I suspect they are trying to make the experience more entertaining not that they out sourced.
"Awesome-Sauce you've been approved for $$$$"
I suspect they are trying to make the experience more entertaining not that they out sourced.
Nov 11, 18, 1:37 pm
#8
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,445
Recently applied for a discover card and it said I needed to call to confirm some information. Instead, a chat popped up and said I can use the chat instead. When I was approved the person on the chat said
"Awesome-Sauce you've been approved for $$$$"
I suspect they are trying to make the experience more entertaining not that they out sourced.
"Awesome-Sauce you've been approved for $$$$"
I suspect they are trying to make the experience more entertaining not that they out sourced.
I general, I've seen some customer service reps when chatting try to be funny.
Nov 11, 18, 2:11 pm
#11
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,445
Nov 11, 18, 2:18 pm
#12
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Not sure but can't remember any negative experiences. I signed my daughter up for sky miles and the online app/email form said up to 30 days. I tweeted and asked realistic time frame to get setup as I want to get moved to C+ and apply RUCs. Person replied and I was setup in sub 5min. It has been over a week and no reply to the email I sent with the form.
Nov 11, 18, 2:49 pm
#13
Join Date: Jan 2013
Programs: DL DM; Accor Platinum; Bonvoy Platinum; Hertz #1 Gold; HHonors Silver
Posts: 70
I've noticed an increase in response time over the last year as well as a steady decrease in ability to assist. I have started going back to the DM line, which I've found much better (and faster) success with in recent days. My most recent attempt using Twitter took over an hour to get a seat assignment. Called the DM line. Less than 5 min. Unless I'm in the air and need on the spot assistance (aka calling isn't an option), I'm sticking with the DM line from now on.
Last edited by EG33; Nov 11, 18 at 2:50 pm Reason: Typo
