What has DL Done For You?
Nov 4, 2018, 1:24 am
#76
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I think this post just about sums it up very well.
I fly Delta because more often than not, I do feel appreciated.
Over the past 30 years, I've had countless times of someone doing something for me.
The most recent time was on a red-eye from Fairbanks. I wasn't feeling so well. The only thing I wanted to drink was a mild or non-black tea, but Delta didn't have any.,.
A few minutes later, the FA came with a cup of hot water and his own packet of chamomile.
i was very grateful, but regret that I never thought to ask his name.
I fly Delta because more often than not, I do feel appreciated.
Over the past 30 years, I've had countless times of someone doing something for me.
The most recent time was on a red-eye from Fairbanks. I wasn't feeling so well. The only thing I wanted to drink was a mild or non-black tea, but Delta didn't have any.,.
A few minutes later, the FA came with a cup of hot water and his own packet of chamomile.
i was very grateful, but regret that I never thought to ask his name.
I've had a DL flight attendant in J bring me some tea she had just picked up at the International destination we were at. That was very nice.
Nov 4, 2018, 3:13 am
#77
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I have more examples than I can count of DL people going above and beyond for me.
And having spoken with top-level executives, I can tell you it's company policy to encourage employees to do right by their customers... even if it means violating other policies. It's about being human. This is a marked difference from how UA and AA operate, and it's why DL continues to get my business over the other guys.
And having spoken with top-level executives, I can tell you it's company policy to encourage employees to do right by their customers... even if it means violating other policies. It's about being human. This is a marked difference from how UA and AA operate, and it's why DL continues to get my business over the other guys.
Nov 4, 2018, 9:47 am
#78
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Last year I was flying to DC for work. I'd booked RDU-ATL-DCA because I wanted a new route (something silly that I collect). The day of the flight my law partner asked me to handle a really tricky plea in Superior Court. The client had complicated immigration issues and needed a lawyer who understood these, I do and my partner didn't. It ended up taking 90 minutes and I missed my flight. I drove to RDU and went to the Sky Priority counter and explained truthfully what happened. It took the agent about 15 minutes but he got me on the 6 PM RDU-DCA nonstop so I could make my hearing the next morning. I was merely FO at the time flying some garbage V or X Fare and he didn't charge me any change fees or fare differences. I really appreciated it.
Nov 4, 2018, 10:07 am
#79
Join Date: Dec 2004
Location: Florida
Programs: Delta 3MM/PM, Marriott Lifetime Titanium
Posts: 350
It would take about 20 pages to list everything. Big, medium or just a nice little touch.
For me it comes down to one thing that I've seen every week since I started flying Delta in 1995.
Kindness.
And there are very few companies on earth who can consistently do that.
For me it comes down to one thing that I've seen every week since I started flying Delta in 1995.
Kindness.
And there are very few companies on earth who can consistently do that.
Nov 4, 2018, 10:27 am
#80
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
Delta has done a great job providing me transportation with relatively on-time performance (with a few anomalies, although they're certainly better than their competitors), very professional and affable flight crew. Just for example, I had a wonderful flight attendant who lent me her phone charger last week for a 5 hour flight.
Their hard product is solid and competitive, and I enjoy both domestic F and D1, and look forward to trying their innovative new suites.
While I don't appreciate the lack of value in the SkyMiles program, being a credit card holder, I am guaranteed to get at least 1 CPM which gives me minimal solace in accruing the miles.
Their hard product is solid and competitive, and I enjoy both domestic F and D1, and look forward to trying their innovative new suites.
While I don't appreciate the lack of value in the SkyMiles program, being a credit card holder, I am guaranteed to get at least 1 CPM which gives me minimal solace in accruing the miles.
Nov 4, 2018, 10:40 am
#81
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,944
(Still could have been found on a misprovisioned cart, or appropriated from a previous flight or from the Sky Club, of course.)
Nov 4, 2018, 11:22 am
#82
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 441
Got me to my destination on time more than their competition.
Has more flights from NYC, at least to where I have needed to go, than their competition
Those are the two most important reasons I have selected Delta.
In terms of going above and beyond, I have had change fees waived numerous times. I have been able to change NYC airports to get a better flight. I was picked up in a Porsche once. But ultimately, my relationship with Delta is based on them giving me the best product for my needs. If another airline can do that better, I will move business to them.
Has more flights from NYC, at least to where I have needed to go, than their competition
Those are the two most important reasons I have selected Delta.
In terms of going above and beyond, I have had change fees waived numerous times. I have been able to change NYC airports to get a better flight. I was picked up in a Porsche once. But ultimately, my relationship with Delta is based on them giving me the best product for my needs. If another airline can do that better, I will move business to them.
Nov 4, 2018, 11:36 am
#83
Join Date: Jul 2002
Posts: 3,636
It is an odd question to ask, really. "Delta" does nothing, but individual people do things for me with regularity. What I think Delta does is (arguably) a better job of hiring and retaining people who can be both competent and empathetic and also give them tools and flexibility to make decisions based on that empathy. The staff are not all perfect but in total, I see both operational competence paired with humanity more often than not.
Nov 4, 2018, 12:06 pm
#84
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,378
I haven't flown in a couple of weeks; I'm going through withdrawal symptoms. I'm getting my next fix on Tuesday, DCA-ATL-BHM, with upgrades on both segments. Notre Dame is 9-0; I have a wonderful new granddaughter. Life can't get much better than this.
Nov 4, 2018, 1:15 pm
#85
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,209
I tend to agree it is the human factor. The other day I received a hand written Birthday card from the BNA club. Very nice and thoughtful that they actually knew it was my birthday, and took 10 minutes to write it and mail it to me. Overall the cost was minimal but was a nice surprise that made my day.
Nov 4, 2018, 3:03 pm
#86
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Come to think of it, there have been a bunch of tmes Delta has gone above and beyond for me. Not just when .....ing on twitter about fees.
7 years ago going to LA, my brother in law got the craps on the way to the airport we missed the flight. Got to JFK explained what happened to the TA told him what really happened. Next thing we know he has us on the next flight out in First. I was a PM he was a nobody we weren't on the same PNR. No charge for either of us.
When my sister died, Delta handles everything via twitter I couldn't bring myself to call to cancel 3 flights. Delta took care of everything.
Another time, SFO to JFK to DCA flying with my mom to DCA from JFK. two separate bookings my mom is not a medallion member SFO JFK flight was to arrive late which would cause a missed connection. My mom didn't want to fly alone as I had all the reservation information. Delta put her on the next flight with me at no charge.
When I moved full time to the Dominican Republic they had no issues updating my profile either.
I have stayed loyal to Delta because I knew if I needed to be a winey ......., they'd take care of me regardless of my status.
7 years ago going to LA, my brother in law got the craps on the way to the airport we missed the flight. Got to JFK explained what happened to the TA told him what really happened. Next thing we know he has us on the next flight out in First. I was a PM he was a nobody we weren't on the same PNR. No charge for either of us.
When my sister died, Delta handles everything via twitter I couldn't bring myself to call to cancel 3 flights. Delta took care of everything.
Another time, SFO to JFK to DCA flying with my mom to DCA from JFK. two separate bookings my mom is not a medallion member SFO JFK flight was to arrive late which would cause a missed connection. My mom didn't want to fly alone as I had all the reservation information. Delta put her on the next flight with me at no charge.
When I moved full time to the Dominican Republic they had no issues updating my profile either.
I have stayed loyal to Delta because I knew if I needed to be a winey ......., they'd take care of me regardless of my status.
Nov 4, 2018, 10:32 pm
#87
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
So I've got over 1MM on Delta since the merger and while there is a lot of TATL in that I can say I've not had an unplanned overnight -- meaning they always got me there the day they said the would. Sure, sometimes it was later than planned but they got me there.
My 1st 1MM was on NW -- a lot more domestic and less TATL and only once was there an unplanned overnight -- and that was a series of cascading problems and they tried really hard and almost got me home and took good care of me when they didn't.
Prior to that I had spent many a night in Denver or Chicago -- often in the airport on the floor. I have not connected in either of those cities in over 30 years
I also appreciate that last year I had family issues that meant I was flying lot between LAX and ATL and a number of times I had to reschedule booked flights on short notice as things took a turn for the worst. Never a hassle, never a change fee which was greatly appreciated in a time of high stress.
So I ..... about the changes to SkyMiles but I am appreciative of the way I've been treated (for the most part) by both NW and DL over the years.
My 1st 1MM was on NW -- a lot more domestic and less TATL and only once was there an unplanned overnight -- and that was a series of cascading problems and they tried really hard and almost got me home and took good care of me when they didn't.
Prior to that I had spent many a night in Denver or Chicago -- often in the airport on the floor. I have not connected in either of those cities in over 30 years
I also appreciate that last year I had family issues that meant I was flying lot between LAX and ATL and a number of times I had to reschedule booked flights on short notice as things took a turn for the worst. Never a hassle, never a change fee which was greatly appreciated in a time of high stress.
So I ..... about the changes to SkyMiles but I am appreciative of the way I've been treated (for the most part) by both NW and DL over the years.
Nov 5, 2018, 12:20 pm
#88
Join Date: Jun 2009
Programs: AMEX Business Centurion
Posts: 418
I'm mostly happy with Delta, though I must say the way mileage accrues (or rather, doesn't accrue) these days sends the message that they don't give a F about me as a "loyal" customer, just the latest dollars flowing in.
