What has DL Done For You?
Oct 31, 2018, 10:35 am
#46
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
If you are at a smaller outstation flying mostly the domestic grind, and there aren’t a ton of alternate options for them to give you, and the same one redcoat is always there, I could easily see getting told no more often.
As for ticketing waivers, I’ve only ever requested those in legitimate emergencies. Delta has occasionally requested proof; I wouldn’t expect similar flexibility for situations that are more convenience based...
Oct 31, 2018, 10:56 am
#47
Join Date: Jul 2012
Location: MSP/RST
Programs: AAvantage, SkyMiles
Posts: 14
As someone who used to live in RST, I imagine those Atlanta flights have been a complete gamechanger for DL flyers. I mean, AA and UA can get you to O'Hare, but there's nothing like flying into quite possibly the fortress hub of all fortress hubs Stateside.
Oct 31, 2018, 11:06 am
#48
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
This is a company. This is what they are supposed to do. This isn't an entity that can or should be the basis for anybody feeling needed, wanted, or special.
Delta is a great airline and usually delivers exactly what they say they will deliver, which is almost-always exactly that for which I pay.
Delta is a great airline and usually delivers exactly what they say they will deliver, which is almost-always exactly that for which I pay.
Oct 31, 2018, 11:31 am
#49
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
You bribe the people who make the purchasing decisions for your customers.
Delta does the same thing. They give 360 status to some decision makers, etc. Smaller scale decision makers (e.g. me, I make my own decisions about which airline to take) get bribes in the form of upgrades, lounge access, redeemable miles, etc.
Delta does the same thing. They give 360 status to some decision makers, etc. Smaller scale decision makers (e.g. me, I make my own decisions about which airline to take) get bribes in the form of upgrades, lounge access, redeemable miles, etc.
Oct 31, 2018, 11:35 am
#50
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Oct 31, 2018, 11:40 am
#52
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Oct 31, 2018, 11:42 am
#53
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
You don't hope that your current customers will buy more stuff in the future?
You don't think the implied delivery of sports tickets in the future effects their purchasing decisions?
You don't think the implied delivery of sports tickets in the future effects their purchasing decisions?
Oct 31, 2018, 11:44 am
#54
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Why do you think many companies have policies that forbid their employees from accepting "thanks" from vendors?
Hint: they can accept actual thank yous, just not the particular form of "thanks" you're describing.
Hint: they can accept actual thank yous, just not the particular form of "thanks" you're describing.
Oct 31, 2018, 1:22 pm
#55
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
I am working on a post about this. A reader got a CEASE AND DESIST letter from the mothership warning them about too many wavers! Yes #YIKES !
Reminds me of the time I received a C&D from Microsoft for breaking an NDA by 1 minute.
Oct 31, 2018, 1:31 pm
#57
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Seriously. The only thing I can think of is (a) s/he is ASKING for too many waivers - HUCA taken to the extreme on a regular basis or (b) s/he is "abusing" a guaranteed fee waiver (the one most likely to be abused would be award redeposit fee waiver I guess).
Oct 31, 2018, 4:18 pm
#58
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
DL allowed me to wipe out a ticket to another city so I could use the value of it to fly to where my mom lived to say goodbye to my mom right before she died. They then allowed me to change to date of return without any further collection when I decided to return ealier. They did this without even asking me the name of the funeral home or hospital. The agents were kind and compassionate. That's quite reasonable.
Oct 31, 2018, 4:26 pm
#59
Join Date: Nov 2006
Location: SLC & NYC
Programs: Diamond Medallion, Delta Million Miler, Hyatt Globalist
Posts: 674
I was thinking about it on a very long transpacific flight recently, what has DL done for you? Loyalty is a two way street (or at least it should be) I aks the question in a multi level thought process. What have GA/FA/etc (front line employees) done for you? (not the normal good IRROP help but if somebody in person or on the phone went out of their way for you? Has DL corporate done anything? (examples are sending you thank you notes, gifts for being X medallion level, calls to resolve issues, etc.)
Been some medallion (FO, GM, PM, DM) for the past 10+ years and honestly cant say the times I have been "wowed" or felt like my business meant anything (especially from corporate (not front line employees)) to the company have been numerous. I am aware they are a multi billion dollar company with a global presence but they still depend on repeat business.
Just curious of peoples thoughts (both longer term flyers and newer ones)
Been some medallion (FO, GM, PM, DM) for the past 10+ years and honestly cant say the times I have been "wowed" or felt like my business meant anything (especially from corporate (not front line employees)) to the company have been numerous. I am aware they are a multi billion dollar company with a global presence but they still depend on repeat business.
Just curious of peoples thoughts (both longer term flyers and newer ones)
Oct 31, 2018, 4:34 pm
#60
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
I don't give a toss about loyalty. My dogs are loyal. I am loyal to my friends and family. My transactions with DL are business, not personal, and I don't understand the insistence on burdening it with emotional baggage. If and when DL fails to deliver the product I pay for, then I will find someone that will.