PM at MSP and Comfort +
#1
Original Poster
Join Date: Sep 2002
Location: msp
Programs: AA PLT 3MM, DL PM 2MM
Posts: 1,142
PM at MSP and Comfort +
Just to state a continuing frustration......three unexpected business trips next week and for all flights out of Msp.....as a PM forget even upgrade from E cannot even buy C+ ("sold out").....great product just PM status does work.....MCE on AA available so will fly the AA connections. I do not expect F UG's anymore but not getting a C+ seat questions how valuable PM is on Delta out of MSP
#2
Join Date: Sep 2018
Location: Tacoma, WA
Programs: Delta Platinum Medallion, Bonvoy Gold, Hyatt Explorist, Hertz President's Circle
Posts: 495
Not PM as I've only been an FO since 8/25, but of the several flights to/from MSP since then, I've been upgraded to C+ on all but one flight (CMH-MSP). I took myself off the C+ upgrade list due to only middle seats being available. I've also been upgraded to FC three times in the last 6 weeks and two of those were on flights to/from MSP. Just depends on the route and the day of the week.
#5
Join Date: Feb 2015
Posts: 210
How does being a PM affect whether or not C+ is still available for sale on your flight? It's not like a change in your status would change the fact that C+ was either sold out or filled with upgrades at the window before you were able to purchase your ticket. As a GM flying through MSP relatively often I haven't had an issue getting the C+ upgrades decently often, so it may be your particular routes or timing.
#6
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Let's not pretend that C+ availability is not an issue. As a Diamond I only get C+ about 20-30% of the time and I usually book at least a week in advance. Here's a longer thread on the issue.
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The only way this ends is that nobody gets a freebie C+ seat until perhaps a few hours before departure. At that point, unsold C+ seats are allocated.
As to the notion that a for-profit business would not sell a quasi-premium product for which people are willing to pay, is astonishing.
The economy is on screech, many businesses will pay for C+ and that's the end of it. Maybe hope for another recession and those seats will open up.
As to the notion that a for-profit business would not sell a quasi-premium product for which people are willing to pay, is astonishing.
The economy is on screech, many businesses will pay for C+ and that's the end of it. Maybe hope for another recession and those seats will open up.
#8
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Let's not pretend that C+ availability is not an issue. As a Diamond I only get C+ about 20-30% of the time and I usually book at least a week in advance. Here's a longer thread on the issue.
But if you are gonna fly the highest demand routes, at the highest demand times, they necessarily will be filled with lots of frequent flyers, and upgrades will be harder to come by.
I'm 100% on C+ at booking but can't remember the last time I actually flew C+ on DL thanks to F upgrades. Key is being booked more than 120 hours out.
#9
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
The only way this ends is that nobody gets a freebie C+ seat until perhaps a few hours before departure. At that point, unsold C+ seats are allocated.
As to the notion that a for-profit business would not sell a quasi-premium product for which people are willing to pay, is astonishing.
The economy is on screech, many businesses will pay for C+ and that's the end of it. Maybe hope for another recession and those seats will open up.
As to the notion that a for-profit business would not sell a quasi-premium product for which people are willing to pay, is astonishing.
The economy is on screech, many businesses will pay for C+ and that's the end of it. Maybe hope for another recession and those seats will open up.
I'm 100% on C+ at booking but can't remember the last time I actually flew C+ on DL thanks to F upgrades. Key is being booked more than 120 hours out.
#10
Join Date: Apr 2013
Posts: 799
The issue here is the number of seats DL has available. Both AA and UA have more seats in their planes for C+.
Upgrades to F are simply impossible out of a hub unless you want to fly saturday night/sunday morning. Sometimes I see them mid week but that is completely luck. Hub captive sucks. Either you accept the crappy situation with the dominate carrier or you fly another carrier and switch planes. And with the airlines desire to maximize revenue yo have people like me to deal with - Former diamond who is nothing now. In an effort to win back my business DL bombards me with killer buy up opportunities when I fly DL. I can buy into F for almost nothing compared to the opportunities when I was diamond.
DL hubs seem to be super non-competitive for some reason. I am not sure why, but DTW, MSP and ATL are all horrible places to live if one wishes to fly DL and is not diamond.
Upgrades to F are simply impossible out of a hub unless you want to fly saturday night/sunday morning. Sometimes I see them mid week but that is completely luck. Hub captive sucks. Either you accept the crappy situation with the dominate carrier or you fly another carrier and switch planes. And with the airlines desire to maximize revenue yo have people like me to deal with - Former diamond who is nothing now. In an effort to win back my business DL bombards me with killer buy up opportunities when I fly DL. I can buy into F for almost nothing compared to the opportunities when I was diamond.
DL hubs seem to be super non-competitive for some reason. I am not sure why, but DTW, MSP and ATL are all horrible places to live if one wishes to fly DL and is not diamond.
#11
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
I think this is the point here. I mean conceptually, after they are done selling they upgrade into seats that haven't sold. To expect a company to not take money in order to possibly give it away for free later is ludicrous. I mean I get it we all want to be rewarded for loyalty and one would expect perks/discounts the more you spend with a company. But if it is sold out, it is sold out, we need to have realistic expectations. Upgrades are a perk, when available, they aren't always available, even if you add more seats.
#12
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
I think this is the point here. I mean conceptually, after they are done selling they upgrade into seats that haven't sold. To expect a company to not take money in order to possibly give it away for free later is ludicrous. I mean I get it we all want to be rewarded for loyalty and one would expect perks/discounts the more you spend with a company. But if it is sold out, it is sold out, we need to have realistic expectations. Upgrades are a perk, when available, they aren't always available, even if you add more seats.
The end consequence is that I end up flying UA or AA any time I can and either getting the free upgrade (UA) or buying the seat for an nominal fee AA - and pretty much universally the combined cost of the upgrade and original ticket is less than the price Delta charges for Y.
#13
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
I respectfully disagree, they aren't impossible, you say so yourself. I got an F upgrade out of ATL the other day when I got only C+ upgrade on my original flight from a non hub to ATL. I think it has just as much to do with routes, timing and equipment (think competitive situations and load factors) than just departing from a hub. Southwest started actively going after BNA/ATL route, now equipment changed from md-88 to 757, all of a sudden I go from no upgrades on a Monday AM to a C+ upgrade. And even aforementioned F upgrade out if ATL as a Gold.... thanks Southwest!
#14
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
Except the absurdity is that Delta is giving away these seats on cheap tickets to lower statused members. My average ticket fare is around $1000 for domestic flights. When you buy a ticket when C+ is actually available, the average fare is more like $500 (sometimes even less) since they have to be bought a month out. If you want to talk about revenue maximization, one would think that the upgrade should go to the Diamond buying $1000-1200 tickets and not to the PM buying a $500 ticket.
#15
Join Date: Apr 2013
Posts: 799
I respectfully disagree, they aren't impossible, you say so yourself. I got an F upgrade out of ATL the other day when I got only C+ upgrade on my original flight from a non hub to ATL. I think it has just as much to do with routes, timing and equipment (think competitive situations and load factors) than just departing from a hub. Southwest started actively going after BNA/ATL route, now equipment changed from md-88 to 757, all of a sudden I go from no upgrades on a Monday AM to a C+ upgrade. And even aforementioned F upgrade out if ATL as a Gold.... thanks Southwest!
That is the luck I mentioned.
GIve it time - DL will find a way to sell your upgrade. It is not DL specific, it is airlines in general. They know that people place an irrational value on the perceived status of first class. Op ups and other higher status fliers will end up eating those upgrades up from you shortly.
DL (and other airlines) have made it clear they want the maximum revenue from the plane no matter the consequence.