sleuth

3Cforme

You recognize that Delta could have a 2-hr shutdown every week and still have greater fraction of flights on-time than AA or JetBlue, right?

vincentharris

Redwood839

It did in my case, I checked.

MSPeconomist

ijgordon

Fair point - it's more likely that.

xooz

In the previous two problems scenarios for Delta, the "old" mainframe systems were continuously available. It was "new" technology that failed. The problem for all airlines today is their employees are increasingly reliant on fancy front end systems. When they fail, only the older staff can effectively get things accomplished.

As for the "blame Georgia Power" comment, there was pretty clear evidence that there was a failure at the airport outside of the control of any of the local airline's systems.

vincentharris

Are you referring to the fire in the tunnel at Hartsfield with the power outage? If so then this is not what I am referring to with Delta, but yes that was outside anybody's control.

When Delta had its giant meltdown that stranded everyone for days one August (2017 or 2016 I cant remember which) they tried to claim it was a power surge caused by an outage or who knows that Georgia Power created. Georgia Power had a press conference with lots of graphs and charts showing that DL was lying and had no surges or interruptions in service around their infrastructure and hence "throwing GA power under the bus"

xooz

Sorry, I was thinking about the fire in the tunnel. That said, even in the Aug 2017 situation, the old mainframes were up and running. The failure then affected other environments as I understand it. Still, in the end the impact was unacceptable.

Bowgie

Vincentharris is correct. With respect to the earlier power surge that knocked Delta's computer systems offline, what happened is this:
Delta's switchgear failed (with a fire) and created a surge, which knocked out their mainframes and the back-up generators. Switchgear is housed in an room, is customer-owned, and connects the utility (Georgia Power) with its customer (Delta). This is old-school building infrastructure belonging to Delta that failed spectacularly. Not Delta's computers, back-ups, nor Georgia Power. Somewhere at Delta is a facilities manager who deserves being fired. Perhap's an IT Manager, too. But not for "his" systems, but failing to ask about the reliability of Delta's power systems and the potential for a single-point failure.

dinanm3atl

How is 'it could be worse you should fly AA' make it OK?

golfr

Thanks for the tip. I called today to check on the RUCs that I had applied on a domestic flight. It turns out I was still waitlisted for both the outbound and inbound. However, when the agent checked, he said he could clear me for the inbound even though there were more seats available on the outbound(32 vs. 20). So, I finally got confirmed for an upgrade. Thanks.