Seat map is view only
Aug 28, 2018, 6:40 am
#1
Original Poster
Join Date: Mar 2002
Location: Thetford, VT USA
Posts: 259
Seat map is view only
Yesterday, my wife and I made reservations to fly BOS-SEA and were upgraded to Economy Comfort by Delta because my wife is Platinum. When we go in to try to change to different seats, the seat map page says that "this page is view only" and we should call a DL agent to make any changes. Is this a bug or some new DL policy to make things difficult for passengers? Is anyone else having this problem? It occurs when either one of us logs in.
Aug 28, 2018, 7:34 am
#2
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Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Any difference if you use the app instead?
Are you looking at seat map from your reservation link, or while "booking" a flight.
Are you looking at seat map from your reservation link, or while "booking" a flight.
Aug 29, 2018, 4:38 am
#3
Original Poster
Join Date: Mar 2002
Location: Thetford, VT USA
Posts: 259
Explanation for inactive seat map
It turns out that we had been upgraded to first on the short SEA-PDX flight and this locked the seating arrangement on the longer BOS-SEA flight. Since it is the BOS-SEA flight on which we wished to use our RU, they removed the upgrade from the short segment and we could then change seats on the BOS-SEA flight, still in C+.
Aug 29, 2018, 11:05 am
#4
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
It turns out that we had been upgraded to first on the short SEA-PDX flight and this locked the seating arrangement on the longer BOS-SEA flight. Since it is the BOS-SEA flight on which we wished to use our RU, they removed the upgrade from the short segment and we could then change seats on the BOS-SEA flight, still in C+.
I've had something similar where I was upgraded to C+, but trying to change to any other C+ seat prompted a payment for the buy up. Twitter said the ticket needed to be revalidated in C+ and once they did that, we could change seats no problem.
Oct 30, 2023, 7:36 am
#5
Join Date: Oct 2023
Posts: 2
View only
Yesterday, my wife and I made reservations to fly BOS-SEA and were upgraded to Economy Comfort by Delta because my wife is Platinum. When we go in to try to change to different seats, the seat map page says that "this page is view only" and we should call a DL agent to make any changes. Is this a bug or some new DL policy to make things difficult for passengers? Is anyone else having this problem? It occurs when either one of us logs in.
Oct 31, 2023, 12:59 pm
#8
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
I've seem DL "view only" seat maps when every seat in the cabin either has been selected or is blocked.