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DL0583 DTW - PVG Overbooked Delta One cabin by 2
I was in the skyclub today where an agent was aggressively announcing for the need for 2 volunteers to downgrade to Premium Select from Delta One. I didn't think they usually overbook Delta One, especially by more than 1.
The offer went to 2k for the downgrade. One jumped on the offer, but they were still looking for another before I had to leave for my flight. |
Surprised anyone took it - 2K seems low for a downgrade from D1 to PS given that Delta probably charges 8K for this route round trip.. but I guess if I was paying with OTP this is a way to convert OTP into my money.
What a mess... |
I'd jump at a $2000 downgrade to Premium Select on this route, myself. I can respect that others might not feel the same way, but it's not like you're going all the way back to economy - the food and beverage looks great in PS, and that $2000 bonus would spend pretty nicely. For folks on an award ticket or using an upgrade certificate, this amount of compensation would be roughly equivalent to getting the flight for free...
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Originally Posted by BenA
(Post 30132392)
I'd jump at a $2000 downgrade to Premium Select on this route, myself. I can respect that others might not feel the same way, but it's not like you're going all the way back to economy - the food and beverage looks great in PS, and that $2000 bonus would spend pretty nicely. For folks on an award ticket or using an upgrade certificate, this amount of compensation would be roughly equivalent to getting the flight for free...
The price of a PS ticket on this route is like 2.5K. I'm ignoring corp discounts here but try finding a flight departing DTW to PVG in D1 for less than 10K unless you're flying out of a competitive market with non-stops (like NYC) and connecting. Some are priced upwards of 15K. 2K seems like a ripoff to me - but obviously Delta is going to start cheap. My bet is the guy that took the 2K will kick himself when the next volunteer gets 5K. :) I will admit that I'd rather jump on a TPAC in PS than a TATL given that this particular flight "lands" at night so you can go and get some sleep after... but still seems cheap to me. |
I assume it was $2000 + refund of fare difference? I would jump on this offer for a daytime flight.
I am also surprised that D1 was overbooked, but I noticed a trend this summer with full / sold out D1 cabins. I was on a number of really cheap D1 corporate tickets recently where D1 was sold out days before flight and I assume corporate discounts contribute to full D1. I can not disclose my D1 fares but sometime it was even cheaper or comparable to published PE. |
Originally Posted by ethernal
(Post 30132416)
No one is flying a TPAC on an award or upgrade certificate leaving on a Sunday night (short of a gate upgrade which clearly didn't happen here) unless they paid an arm and a leg in miles or someone in revenue management screwed up.
The price of a PS ticket on this route is like 2.5K. I'm ignoring corp discounts here but try finding a flight departing DTW to PVG in D1 for less than 10K. Some are priced upwards of 15K. 2K seems like a ripoff to me - but obviously Delta is going to start cheap. My bet is the guy that took the 2K will kick himself when the next volunteer gets 5K. :) I will admit that I'd rather jump on a TPAC in PS than a TATL given that this particular flight "lands" at night so you can go and get some sleep after... but still seems cheap to me. |
Arguments about what a downgrade is worth are purely subjective. Same thing as questions about whether it is worth $X to upgrade. $2K is a lot of money to some people. To others, not.
I suspect that either there were two Inop seats (seems unlikely) or that there were "must fly" passengers. |
Originally Posted by Often1
(Post 30132423)
Arguments about what a downgrade is worth are purely subjective. Same thing as questions about whether it is worth $X to upgrade. $2K is a lot of money to some people. To others, not.
I suspect that either there were two Inop seats (seems unlikely) or that there were "must fly" passengers. If it was indeed difference of fare PLUS $2K then that would be different. |
22AUG18 DTW-NRT has a J oversell by 3. GAs we’re frantically soliciting for people willing to xfer to DTW-ICN-NRT/SIN/XXX in J +$2K, most arriving around same time. Only 1 taker. Seemed an unusually high number. Perhaps J seat decreases were too severe? J on this date had cabin map-full a few weeks ahead of time. |
Originally Posted by 1353513636
(Post 30132422)
I thought standard practice was to give the first guy 5K too if the second guy gets 5K, no?
Originally Posted by ethernal
(Post 30132434)
I get that value is subjective. Obviously someone took the seat, so to them it was a reasonable exchange of value. I guess I'm surprised that (a) someone took the offer and (b) Delta started with such an insulting low voluntary bump offer for a D1 pax on a 14-15 hour flight.
If it was indeed difference of fare PLUS $2K then that would be different. |
I think it’s important to remember that discounting and awards do actually happen on routes like this; as you said, connecting itineraries can receive dramatically different pricing than DTW O&D would. EWR-DTW-PVG on a Sunday-Sunday itinerary at the end of september is pricing at $4200 in J round trip; JFK-DTW-PVG on the same flights is pricing at $1800 in Premium Select. Neither seems out of line or particularly stellar for 30 day advance purchase in those markets, and that’s before any discounting under a hypothetical corporate contract. At those prices, they are refunding you almost double the one way difference at $2000 in compensation. Seems fair to me. Of course, I can see where someone who paid $9-10k wouldn’t be interested. But that person is also likely price insensitive and much less likely to be motivated by downgrade compensation anyway, or else they wouldn’t have paid so much for their ticket to begin with. It’s easy to extrapolate out one’s own experiences with pricing to the general case, but you have to remember every flight has a mix of profitability across all the passengers - even peak flights at peak times in premium markets. I always fly on discount J fares or upgrade certificates - I think $2500 is the most I’ve ever paid for a single round trip, thanks to flexibility on price and destination as a leisure traveler. But I’m sure I’m frequently on flights with people who paid 4x or more my fare, and that mix of elastic and inelastic demand is a healthy part of a balanced and profitable airline. In this case, the overbooking could have been caused by any number of situations unrelated to price - a cancelled flight situation, perhaps, resulting in multiple rebookings onto what was previously going to be a not-full flight with cleared advance upgrades. Or I’ve even seen wacky situations like last minute pilots needing to fly for positioning who are entitled to J seats under their contract, thereby requiring revenue passengers to be reseated... |
Originally Posted by DeltaFan4Now
(Post 30132464)
Perhaps J seat decreases were too severe? J on this date had cabin map-full a few weeks ahead of time.
I've always assumed this tied to Delta's strategy of focusing less on Tier 1 cities that would drive higher b-class rates (only Tier 1 cities they serve are NYC and arguably LA.. missing SFO, DC, ORD, MIA, HOU)... but still, the relative difference seems quite large to me. |
Originally Posted by KissFlyGoodbye
(Post 30132479)
The starting offer was at 600 originally because they justified that you were going on the same flight and just a downgrade into a lesser cabin. Of course no one took it for that price.
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Originally Posted by BenA
(Post 30132490)
I think it’s important to remember that discounting and awards do actually happen on routes like this; as you said, connecting itineraries can receive dramatically different pricing than DTW O&D would. EWR-DTW-PVG on a Sunday-Sunday itinerary at the end of september is pricing at $4200 in J round trip; JFK-DTW-PVG on the same flights is pricing at $1800 in Premium Select. Neither seems out of line or particularly stellar for 30 day advance purchase in those markets, and that’s before any discounting under a hypothetical corporate contract. At those prices, they are refunding you almost double the one way difference at $2000 in compensation. Seems fair to me. Of course, I can see where someone who paid $9-10k wouldn’t be interested. But that person is also likely price insensitive and much less likely to be motivated by downgrade compensation anyway, or else they wouldn’t have paid so much for their ticket to begin with. It’s easy to extrapolate out one’s own experiences with pricing to the general case, but you have to remember every flight has a mix of profitability across all the passengers - even peak flights at peak times in premium markets. I always fly on discount J fares or upgrade certificates - I think $2500 is the most I’ve ever paid for a single round trip, thanks to flexibility on price and destination as a leisure traveler. But I’m sure I’m frequently on flights with people who paid 4x or more my fare, and that mix of elastic and inelastic demand is a healthy part of a balanced and profitable airline. |
Originally Posted by ethernal
(Post 30132517)
Now that's just insulting!
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