Using GUC on KE bookings - Consolidated Thread
Hello,
I'm not having any luck with corporate customer care or reservations. If anyone in corporate can help me I would appreciate it. On June 14th I bought a LAS-ATL-ICN-CGK-DPS-ICN-DTW-LAS ticket with a B class fare so I could use the GUC upgrade. The agent confirmed available inventory and re-issued the tickets. I thought everything was fine until July 15th when Korean cancelled my segments. They said Delta only held the tickets and did not re-issue them so they cancelled them. Delta is saying Korean cancelled the tickets and there is nothing they can do because there is no available inventory. So now I am stuck in the middle. I could have just bought a business class ticket from Korean air for cheaper than what I paid Delta. So far I have spent 6 hours on the phone and nobody can help or we get disconnected and I have to start all over with a new person. |
Did the DL agent confirm GUC upgrades on the KE operated segments? I was told a few days ago that I couldn't do this, IIRC for intraAsia segments (and I'll have to check the fare class). I was using GUCs from the previous program year, but I don't think this should matter. |
Originally Posted by Skystreak
(Post 29987475)
Hello,
I'm not having any luck with corporate customer care or reservations. If anyone in corporate can help me I would appreciate it. On June 14th I bought a LAS-ATL-ICN-CGK-DPS-ICN-DTW-LAS ticket with a B class fare so I could use the GUC upgrade. The agent confirmed available inventory and re-issued the tickets. I thought everything was fine until July 15th when Korean cancelled my segments. They said Delta only held the tickets and did not re-issue them so they cancelled them. Delta is saying Korean cancelled the tickets and there is nothing they can do because there is no available inventory. So now I am stuck in the middle. I could have just bought a business class ticket from Korean air for cheaper than what I paid Delta. So far I have spent 6 hours on the phone and nobody can help or we get disconnected and I have to start all over with a new person. The ask here is for DL to reach out through its ST liaison to KE's ST liaison and ask KE to force award space on its flight. There is nothing that DL can do to force KE to do anything. The outreach can take a few days and the outcome is far from certain, but that is the most productive course of action. Stay away from the blame issue because it is irrelevant. |
Originally Posted by MSPeconomist
(Post 29987502)
Did the DL agent confirm GUC upgrades on the KE operated segments? I was told a few days ago that I couldn't do this, IIRC for intraAsia segments (and I'll have to check the fare class). I was using GUCs from the previous program year, but I don't think this should matter. I finally got an agent that long sold my ticket and got inventory and I had her use up my GUCs and re-issue. She wanted to wait until my Delta flights cleared to re-issue but I didn't want to go down that road again. So we will see in one month if everything is still ok. But Korean actually says everything is confirmed now. Too bad neither myself, Delta or Korean can assign me a seat. :confused: |
Using GUC on KE?
Has anyone successfully upgraded on KE using a GUC? If so, what exactly did you ask the DM agent to do? Unfortunately, I've dealt with a lot of incompetent or inexperienced DM agents who have not only refused to follow through on policy (e.g., SDC rules with upgrade instruments), and I want to be be prepared for the (long) conversation.
I've got a trip from Asia back to the US later this year, and I would be flying on a DL-coded, KE-operated flight in M class. This ticket would be issued on DL ticket stock. I know that there has to be O space available to UG, but I was wondering whether there has to be O space open on the DL side or KE side. I ask because in my past experiences, whenever I've used a GUC on KLM, for example, there have been multiple DM agents who have insisted that O or OY space needs to be available. Of course, this doesn't make sense because O and OY fares don't exist for KLM. They should be looking for Z class in the KLM system. Sadly, time and time again, they insist I'm wrong. Back to my initial queries: What exactly is the DM agent looking for? Do I give them the KE flight number and ask them to look for O? Or, do I give them the DL flight number and tell them to look for O? Tbh, I had a conversation already with a DM agent, and he said that Y fares book into Z and B and M fares book into O. This is despite the fact that this is what the DL site says (in the T&C) for GUCs: " Valid on Delta-marketed, Korean Air-operated flights for use globally on Delta's published fares booked in Y or B class to Korean Air's Z class, or booked in M class to Korean Air's O class." Thanks ahead of time to all! :) UPDATE: Just spoke to another DM agent, and she was much, much more helpful than the first agent. Here's what she said...
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Inventory needs to be on KE flight number
The agent was correct at least of a few days ago. Only Y upgraded to Z per the original rules. Recent change or typo? With Delta who knows |
The rule that Y or B upgrades go into Z class while M upgrades go into O is reminiscent of PMNW upgrades (done on the PMNW website) using miles. IIRC intraEU upgrades on KLM also sometimes go into O class and sometimes into Z. |
Originally Posted by UVAhoo06
(Post 30234293)
I'v I ask because in my past experiences, whenever I've used a GUC on KLM, for example, there have been multiple DM agents who have insisted that O or OY space needs to be available. Of course, this doesn't make sense because O and OY fares don't exist for KLM. They should be looking for Z class in the KLM system. Sadly, time and time again, they insist I'm wrong. |
Using GUC on KE
Hello,
I’ve searched through this forum and I couldn’t find an answer. Maybe you guys can help me out. I found a convenient flight that gets me back into Boston at 10:35am. I plan on buying a B fare on DL and using a GUC since it’s on KE metal (I can’t use a mileage upgrade). I called DL last night and the agent wanted to sell me the KE Prestige ticket rather than tell me how a GUC works on KE. The DL Agent told me there were no seats available at the time. I read through the rules on DL’s website and it says my upgrade has to confirm 24 hours prior to departure. Does this mean KE might open up seats later on leading up to the 24 hours prior to departure? I guess worst case, I can sit in the back but I’ll be home 6 hours earlier. Any thoughts or opinions would be greatly appreciated. Thank you. |
Originally Posted by mfong
(Post 32689588)
Hello,
I’ve searched through this forum and I couldn’t find an answer. Maybe you guys can help me out. I found a convenient flight that gets me back into Boston at 10:35am. I plan on buying a B fare on DL and using a GUC since it’s on KE metal (I can’t use a mileage upgrade). I called DL last night and the agent wanted to sell me the KE Prestige ticket rather than tell me how a GUC works on KE. The DL Agent told me there were no seats available at the time. I read through the rules on DL’s website and it says my upgrade has to confirm 24 hours prior to departure. Does this mean KE might open up seats later on leading up to the 24 hours prior to departure? I guess worst case, I can sit in the back but I’ll be home 6 hours earlier. Any thoughts or opinions would be greatly appreciated. Thank you. |
Originally Posted by flyerCO
(Post 32689680)
You need the correct upgrade space on the KE flight. In this case same as an award for business. KE is known for releasing very few if any seats for awards.
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Originally Posted by flyerCO
(Post 32689680)
You need the correct upgrade space on the KE flight. In this case same as an award for business. KE is known for releasing very few if any seats for awards.
|
Thank you for your reply.
I will most likely book it anyways because I get in 6 hours earlier than the DL flight. I was just hoping they will release more seats prior to departure, but doesn’t look like it. I mean, whatever right? Sitting in the back for 14 hours? :D I looked at the award availability and it only shows economy seats left. What would you do? |
Set an expertflyer alert for the required KE inventory if you have a subscription.
The 24 hours means that DL just needs to process the ticket/upgrade by 24 hours from departure... not that KE will release more inventory in that period. It is possible that KE could release more upgrade/award inventory in the days/weeks leading up to the flight, but as others mentioned they are notoriously stingy with only giving 1 or 2 award spots per flight. However, you mentioned you are booking a B fare... which means you only need the KE upgrade inventory Z, not award inventory O so that should be much more readily available. For example, I see lots of flights where it is O=0 award but Z=9 upgrade. If you are buying a B fare, make sure the agent is looking for the proper Z inventory on the KE flight number. They probably don't do this very often or at all so might be looking for award O instead or looking at the DL flight for inventory instead of the KE number. Valid on Delta-marketed, Korean Air-operated flights for use globally on Delta's published fares booked in Y or B class to Korean Air's Z class, or booked in M class to Korean Air's O class |
Originally Posted by rylan
(Post 32690409)
Set an expertflyer alert for the required KE inventory if you have a subscription.
The 24 hours means that DL just needs to process the ticket/upgrade by 24 hours from departure... not that KE will release more inventory in that period. It is possible that KE could release more upgrade/award inventory in the days/weeks leading up to the flight, but as others mentioned they are notoriously stingy with only giving 1 or 2 award spots per flight. However, you mentioned you are booking a B fare... which means you only need the KE upgrade inventory Z, not award inventory O so that should be much more readily available. For example, I see lots of flights where it is O=0 award but Z=9 upgrade. If you are buying a B fare, make sure the agent is looking for the proper Z inventory on the KE flight number. They probably don't do this very often or at all so might be looking for award O instead or looking at the DL flight for inventory instead of the KE number. OP, note if it does, an outright Z class business ticket is normally cheaper than a B class coach ticket. However Z class business fares usually have 30-60 day advance purchase requirements. Thus if Z becomes available close to departure you might not meet the requirements to purchase the Z class ticket. |
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