Did DL clear all Delta One Upgrades (AMS-SEA)?!?!
Jul 16, 2018, 5:44 pm
#1
Original Poster
Join Date: Nov 2009
Posts: 1,059
Did DL clear all Delta One Upgrades (AMS-SEA)?!?!
Just came back from a long flight in crappy C+ on AMS-SEA.
I suspect that DL screwed up clearing upgrades on this flight, not only for me but perhaps for everyone.
Situation as follows:
1) At boarding time, my app shows 7 open Delta One seats.
2) I'm doing a Mileage Upgrade Award. I AM on the waitlist for upgrades. Gate agent refused to clear me for upgrade. First, it was we need 10-15min more (this was at T-1hr), then at T-30min, it was we can't process your upgrade because there was no GUC attached. Now, I know that Mileage Upgrade Award don't always move to gate, but there has been reports when this has been done. My app also shows a separate AMS-SEA leg for Delta One, with seat assignment at gate, so I believe it was entered correctly into the system. Also called Medallion desk and they confirm the upgrade will move to gate if it doesn't clear
3) Normally, I would chalk it off with a mix of incompetence and a difficult upgrade process, but on flight, I spoke to another passenger who was using GUC, and his upgrade did not clear as well. So it's not just me, apparently other people who use GUC, which should be routine to do, are getting shafted.
4) As an extra note, I did not see any display on a list of passengers and who gets cleared, and this is usually the case for domestic flights (not sure about international).
So... how do I figure out how many empty Delta One seats was finally flown on my flight? And any thoughts about this incident?
I suspect that DL screwed up clearing upgrades on this flight, not only for me but perhaps for everyone.
Situation as follows:
1) At boarding time, my app shows 7 open Delta One seats.
2) I'm doing a Mileage Upgrade Award. I AM on the waitlist for upgrades. Gate agent refused to clear me for upgrade. First, it was we need 10-15min more (this was at T-1hr), then at T-30min, it was we can't process your upgrade because there was no GUC attached. Now, I know that Mileage Upgrade Award don't always move to gate, but there has been reports when this has been done. My app also shows a separate AMS-SEA leg for Delta One, with seat assignment at gate, so I believe it was entered correctly into the system. Also called Medallion desk and they confirm the upgrade will move to gate if it doesn't clear
3) Normally, I would chalk it off with a mix of incompetence and a difficult upgrade process, but on flight, I spoke to another passenger who was using GUC, and his upgrade did not clear as well. So it's not just me, apparently other people who use GUC, which should be routine to do, are getting shafted.
4) As an extra note, I did not see any display on a list of passengers and who gets cleared, and this is usually the case for domestic flights (not sure about international).
So... how do I figure out how many empty Delta One seats was finally flown on my flight? And any thoughts about this incident?
Jul 16, 2018, 6:10 pm
#2
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Just came back from a long flight in crappy C+ on AMS-SEA.
I suspect that DL screwed up clearing upgrades on this flight, not only for me but perhaps for everyone.
Situation as follows:
1) At boarding time, my app shows 7 open Delta One seats.
2) I'm doing a Mileage Upgrade Award. I AM on the waitlist for upgrades. Gate agent refused to clear me for upgrade. First, it was we need 10-15min more (this was at T-1hr), then at T-30min, it was we can't process your upgrade because there was no GUC attached. Now, I know that Mileage Upgrade Award don't always move to gate, but there has been reports when this has been done. My app also shows a separate AMS-SEA leg for Delta One, with seat assignment at gate, so I believe it was entered correctly into the system. Also called Medallion desk and they confirm the upgrade will move to gate if it doesn't clear
3) Normally, I would chalk it off with a mix of incompetence and a difficult upgrade process, but on flight, I spoke to another passenger who was using GUC, and his upgrade did not clear as well. So it's not just me, apparently other people who use GUC, which should be routine to do, are getting shafted.
4) As an extra note, I did not see any display on a list of passengers and who gets cleared, and this is usually the case for domestic flights (not sure about international).
So... how do I figure out how many empty Delta One seats was finally flown on my flight? And any thoughts about this incident?
I suspect that DL screwed up clearing upgrades on this flight, not only for me but perhaps for everyone.
Situation as follows:
1) At boarding time, my app shows 7 open Delta One seats.
2) I'm doing a Mileage Upgrade Award. I AM on the waitlist for upgrades. Gate agent refused to clear me for upgrade. First, it was we need 10-15min more (this was at T-1hr), then at T-30min, it was we can't process your upgrade because there was no GUC attached. Now, I know that Mileage Upgrade Award don't always move to gate, but there has been reports when this has been done. My app also shows a separate AMS-SEA leg for Delta One, with seat assignment at gate, so I believe it was entered correctly into the system. Also called Medallion desk and they confirm the upgrade will move to gate if it doesn't clear
3) Normally, I would chalk it off with a mix of incompetence and a difficult upgrade process, but on flight, I spoke to another passenger who was using GUC, and his upgrade did not clear as well. So it's not just me, apparently other people who use GUC, which should be routine to do, are getting shafted.
4) As an extra note, I did not see any display on a list of passengers and who gets cleared, and this is usually the case for domestic flights (not sure about international).
So... how do I figure out how many empty Delta One seats was finally flown on my flight? And any thoughts about this incident?
Originally Posted by delta.com
Reservation Waitlist: If the Mileage Upgrade Award is not available at the time of request, a Member holding a confirmed, eligible Main Cabin or Delta Comfort+ reservation on a flight may request to be placed on the upgrade waitlist. Waitlist must be requested in advance. Passengers on the waitlist will be accommodated according to Delta's priority rules, which Delta reserves the right to change at any time. Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available.
Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
As for the GUC, there is no airport standby for GUCs in AMS or CDG:
Originally Posted by delta.com
Airport Standby: If an upgrade for the Certificate owner and/or companion (if applicable) is not confirmed from the reservation waitlist prior to departure, then the Certificate owner and/or companion will automatically be added to the Airport Standby List at the time of check-in, provided that check-in occurs no less than 60 minutes prior to flight departure, and will be cleared at the gate if space is available. Passengers on the Airport Standby List will be accommodated according to Delta's priority rules, which Delta reserves the right to change at any time. Airport standby is not available on Air France, KLM, Virgin Atlantic, Korean Air or Aeromexico operated flights as well as Delta operated flights originating from AMS and CDG.
Again, using a GUC might have been possible if it was attempted at the KLM lounge, transfer, or check-in desk.
Jul 16, 2018, 6:27 pm
#4
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Jul 16, 2018, 6:56 pm
#6
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It used to work much better to upgrade with miles exAMS during the PMNW days. I suspect this is another instance of DL not playing well with others, including its (alliance and JV) partners.
OT, but why is it that every time I see JV I think junior varsity?
OT, but why is it that every time I see JV I think junior varsity?
Jul 16, 2018, 8:13 pm
#7
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DL systems do not have accurate DoD information at either AMS or CDG, as on day of departure, all flight seat maps and loads are handled entirely by KL/AF systems. There is no way to see accurate DoD information from any DL system at AMS.
Jul 16, 2018, 8:56 pm
#8
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BTW, this includes flight status, so don't rely on the DL app to see whether your flight is boarding yet.
Also, IME many flights exAMS and exCDG go to airport control long before T-24, so don't plan to change your seat during OLCI.
Also, IME many flights exAMS and exCDG go to airport control long before T-24, so don't plan to change your seat during OLCI.
Jul 16, 2018, 11:50 pm
#9
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I believe T-48. Needs to be early enough to account for passengers checking in who are connecting to the flight.
Jul 17, 2018, 8:23 am
#10
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While I have not personally had to deal with it, this entire AMS/CDG "we know nothing about DL upgrades" (in classic Sargent Schultz fashion) is beyond maddening. If these are longstanding transatlantic joint venture partners, it would seem that things should work just like they work on this side of the pond.
It implies that Delta needed KL/AF more than KL/AF needed DL. So, Delta never demanded that those folks learn and apply DL procedures/policies.
It implies that Delta needed KL/AF more than KL/AF needed DL. So, Delta never demanded that those folks learn and apply DL procedures/policies.
Jul 17, 2018, 8:36 am
#11
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I guess it works both ways, but it def could be much improved. Shouldn't be a crapshoot whether or not they can process it and where they can process it.
Jul 17, 2018, 8:43 am
#12
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AMS and KL love destroying J flying experiences even for paying passengers. My last ex-AMS flight on DL in J I was seated around 6 non-revs all under the age of 25 who had been up all night partying. They smelled like alcohol, BO, and weed, not to mention I had the joy of them talking over/around me since they were split up. Too hungover for Selfies at least. The GA lead them all on and handed them their boarding passes with NRSA pasted on them and kissed/hugged one of them clearly knowing them personally.
Jul 17, 2018, 8:46 am
#13
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Did you complain to the purser? Did you complain to DL afterward? Also, was the flight operated by DL or KLM?
Jul 17, 2018, 8:48 am
#14
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Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available.
Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
https://www.delta.com/content/www/en...-rules.html#um
This gets discussed again and again.
Jul 17, 2018, 8:52 am
#15
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You and the OP can spend as much time in denial as you want. From the SkyMiles mileage upgrade program rules:
Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available.
Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
https://www.delta.com/content/www/en...-rules.html#um
This gets discussed again and again.
Upgrades may be confirmed on Delta or Delta Connection carrier- operated any time up to three hours before departure, if available.
Airport Standby: Mileage Upgrade Awards do not carry over to the Airport Standby List.
https://www.delta.com/content/www/en...-rules.html#um
This gets discussed again and again.