beachmouse

I suspect 4-5 of those changes were of the the usual +/-10 minute variety that Delta loves to play with on many a schedule change Saturday. Which can be just enough to encourage complacency before they do something that is a big and messy impact on your travel plans and you may or may not catch unless you're really paying attention.

ATOBTTR

CALlegacy

I agree that in the end if you call Delta and they say you are good to go, then that had better be the case and the customer has a legitimate complaint it it isn't. That said, we all know that nothing any CSR tells you verbally means anything if the documentation in writing isn't verified.

LondonElite

Hmmm. I never assume 'good to go' or 'you're all set' means anything until I receive an email confirmation or the reservation is updated. Just yesterday I extended a three-week rental for another week. 'You're all set!' No email yet...

TerryK

Just a short "good to go" means nothing unless you know what question was asked. Perhaps OP asked "There has been schedule changes, is my reservation confirmed?"

Exactly.

flyerCO

I'm starting to think that while OP flew DL TATL, that they bought their ticket from AF. VS and AF/KL are still in the process of becoming partners.

alltforsverige

I've done 3 round trips in the last 12 months with a lap infant on DL metal with ARN and MSP as the endpoints. In 5 of the 6 trips, we have a had some issue with the infant ticket despite (1) me calling the Delta ticketing line either to purchase the tickets or immediately after purchase on Delta's website, (2) purchasing an infant ticket, (3) being charged for an infant ticket in standard accordance with 10% of current fare at that time, and (4) seeing the infant added to the online reservation and credit card charges appear.

I have learned to follow up with another call a few days before departure to confirm that the infant is ticketed and to ask several times in various ways whether everything shows correctly on the reservation and SkyTeam partner flights. My calls have been to either the Diamond (2017) or Gold (2018) line. Baesd on responses above, that should fix it, right? That's the general advice here.

I've still had issues at the airport 5 of the 6 times. They have ranged from standing at the check in desk at MSP for over an hour while the agent goes back and forth on the phone with KLM to problems checking in at ARN, resulting in a need for a quick stop at the Crown Lounge in AMS to get final confirmation of the infant's ticket AMS-MSP.

I wouldn't have the audacity to say I'm an expert traveler, but I have taken 50-100 flights a year for the last 6 years and our infant has flown 27 times in her first 13 months of life. I would hope I've learned a little bit. My point is that something really does seem to be amiss with Delta's international infant ticketing system if it has any SkyTeam connections. That may not have been what happened here. Can't say for sure without full details. I'm merely saying I can see how it could have happened.

Don't even get me started on missing baggage from those flights

jetsfan92588

The argument that someone who calls Delta CS to make sure everything with the reservation is good, and the agent says you're all good to go, is still responsible to call multiple more times to make sure that it is actually setup correctly is absurd. Delta is the service provider. It's not the customer's responsibility to confirm that Delta did it right. It's not the customer's job to know all of the rules on how to fly an infant.

That said, while it isn't the customer's responsibility and blame should not be placed on the customer, unfortunately, many have realized that airlines often get it wrong. So it is wise to confirm as much as possible, practically speaking. But again, I don't think you can blame this on the customer.

No idea what actually happened to the OP in OP's situation though, and what the conversation really was like with Delta.

The Situation

That was the first thought that came to my mind when I read this, was they called DL, and thought they were talking to DL, but really they were talking to AF. I have had limited experience with AF, and in that limited experience, I got the feeling that you could trust them as far as you could throw them...hence the limited experience It didn't appear to be an org whose customer service was oozing with competence. Who handles your customer service in the Skyteam alliance is an important nuance that should guide how you approach issues. Unfortunately, OP and most others are not aware of this detail that has a major impact on quality of service.

dilbertsdaddy

Very confusing.

Possibly DL can decipher the complaint if they have the PNR but right now I don't know what happened.

Seems to be more to this story than what was provided.

Unless I can see everything is proper online I am not accepting anyone's word for anything.

LondonElite

It all depends on what questions were asked, and probably more importantly, which one weren't.

exwannabe

Agreed.

. Did the OP somehow change his ticket oinly?
. How was wife stranded in Paris when supposedly they had no ticket that day?
. Was the conversation solely about the baby?

These threads are purly for entertainment value when all we can ever do is speculate on the facts.

Symmetre

Five pages in and I still have no idea what the heck went on. The OP is missing so many pertinent details that there can be no intelligent discussion about any of it.

But yes, speculation is fun ;-)

formeraa

I've been on a number of ATL-SEA flights over the years and all of them have been in the 5+ hour range. And I don't care what the airlines call it, but ATL-SEA is NOT a mid-con flight (it is a transcon flight in length.

Carl Johnson

I think they exchange Sterling at par there.