ryanfinger

I wanted to inquire if there has been a change or if my past success in doing this was because the agent wasn't following policy.

I'm on a flight from SFO to BWI via DTW. Attempted to SDC today to via JFK. In F on the original flight all the way thru. I've done this previous usually with a little prodding on my part since I'm switching to a flight with D1 as opposed to domestic F. This time it wasn't the SFO to JFK flight that was an issue but the JFK to BWI flight. The agent refused to execute the SDC since there was no F available on the flight. I responded saying that flight was operated by a CRJ-200 and that there is never a premium cabin available. Agent stood his ground and refused. So I HUCA and got a different agent. I explained what I was trying to do and she said as long as I was ok with the downgrade and that I would not receive and comp that she didn't see an issue. I said I was absolutely fine with that. After a brief hold she came back and said she could not do the SDC for the same reason the first agent stated.

I've done this before on several occasions both from SFO and LAX. I've always made sure the new flight has space, is valid routing and I'm not going from a connection to a non-stop. As I ended the call with the 2nd agent I pointed out that this makes no sense.. if this is the rule I would NEVER be able to SDC thru JFK to get to BWI if on a premium fare as that flight never has F.

Thanks for the feedback.

koreanair720

I actually had the same experience recently at a JFK skyclub. They would not SDC me onto JFK-BWI and insisted I stay on JFK-DTW-BWI because the JFK-BWI didn't have an F cabin.

Then, I had an epiphany. Asked them to move me to JFK-DCA instead, which is way more inconvenient anyway. They did!

jrl767

ryanfinger

So there is a rule now whereby you cannot SDC to D1 from a standard domestic F fare? If that's the case this is a charge from what I've done previously and I will need to update my expectations.

flyerCO

Changed earlier this year. However in your case it sounds like the issue was with fare class on the CRJ.

xliioper

https://www.delta.com/content/www/en...l-changes.html

• If your original ticket is a First Class ticket, you may move only to other flights with a First Class seat available; you may not move to a flight with a Delta One experience, even if seats are available.

The change actually occurred last year -- No more SDC into D1

ryanfinger

Thanks.

emrdoc

In my experience, @Delta is a more efficient and less frustrating avenue to handle SDC changes.

koreanair720

Right, but the issue OP was raising was a voluntary downgrade he was willing to take. (I was too.) Seems like they should accommodate!

flyerCO

LBJ was responding to OP post #4 and my post #5 about D1 SDC.

Assuming this was a fare with an underlying coach fare class, this is what caused issue. (UP fare)
It would've been possible, if agent had realized the system was trying to force the underlying coach fare class.

Often1

Rather than trying to force the SDC, it may be easier for the agent to change and waive the change fee. Sometimes, one gets the right answer to the wrong question.

koreanair720

Do you write fortune cookies for a living?