DL squeezing more revenue for less premium experience
Jul 3, 2018, 7:50 pm
#16
Join Date: Jan 2003
Location: At an Airport
Programs: DL MM 3.2, DM; UAL; AAL
Posts: 437
The salt and pepper presentation in F is really sad! The little paper things wrapped up in a napkin go flying When opening the napkin and you never see The paper salt and pepper things again. This just doesn’t seem to be first class to me!
Jul 3, 2018, 8:04 pm
#17
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
However, since we’re likely to get neither, I call foul.
Jul 3, 2018, 8:11 pm
#18
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Jul 3, 2018, 8:29 pm
#19
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
The issue I think is DL charges rates that compared to others J is on the higher side of the spectrum. That’s fine to do that BUT the service (both hard and soft product) should match the costs.
Sadly its starting to be more like “pay the premium for crappier service”
Sadly its starting to be more like “pay the premium for crappier service”
Jul 3, 2018, 8:32 pm
#20
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,292
Agree, I hate having to use paper packets of salt and pepper. DL needs to bring back the salt and pepper shakers ASAP!
Jul 3, 2018, 10:18 pm
#22
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Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
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Jul 3, 2018, 11:17 pm
#23
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Not "defending" it but it's simply a cost-benefit analysis. The question is "do the cost benefits, including significant weight reduction (so less fuel burn) from changing PS service from serving beverages in glass ware to plastic cups offset any potential lost revenue from bookings or lack of bookings due to the changes in service?" I don't have the answer to that question myself, but DL seems to think it does and that the answer is "Yes".
I think the 2nd consideration is the Alessi products - especially the regular water/soda etc. glasses with their sharpish/thin rims - have chipped/broken a lot and are not holding up as durably as DL expected. Between losing some of the product and having so many available for PS service - I think it was stretching their supplies too thin, especially with refurbed 777s. They already are out of the salt and pepper shakers.
Jul 4, 2018, 12:37 am
#25
Join Date: Jan 2018
Location: SJC/SFO. EWR/JFK
Programs: AS MVP 100K, DL PL
Posts: 536
Actually my point is plastic cup can hold probably half the soda/water when comparing with the glass one... as a “big” drinker who always get thirsty, what I could say is I prefer glasses. And I know I need to bring my own soda/water - I did that before and and asked FA for a cup of ice. Next time I probably snap a new plastic cup from sky club (just kidding 
Jul 4, 2018, 2:15 am
#26
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: Frontier Gold, DL estranged 1MMer, Spirit VIP, CO/NW/UA/AA once gold/plat/comped gold now dust.
Posts: 38,109
Well, before ya know it, they'll be back to SkyDeli! But only FC and C+ passengers get the turkey twinkie. 
Jul 4, 2018, 6:17 am
#27
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,474
There certainly isn’t a universal standard on this when it comes to Premium Economy. The oneworld carriers actually tend to use plastic cups- AA, CX, IB and I believe JL. BA does glass for wine and plastic for all other beverages.
Jul 4, 2018, 7:54 am
#28
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Prior to this the seats were going to non revs and the service did not have the changes above.
Jul 4, 2018, 8:15 am
#29
Join Date: Dec 2016
Posts: 1,485
Well, they've added D1 on BOS-SFO/LAX, which are huge money losers since there are so much lie flat capacity around. JFK-LAS D1 is also a disaster in yield. Their cost on D1 is way too high compared mint, so now they attempt to cut costs. I don't see how that can be the way to go though.
Jul 4, 2018, 8:31 am
#30
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
Well, they've added D1 on BOS-SFO/LAX, which are huge money losers since there are so much lie flat capacity around. JFK-LAS D1 is also a disaster in yield. Their cost on D1 is way too high compared mint, so now they attempt to cut costs. I don't see how that can be the way to go though.
