"We'll reimburse you for the missing breakfast."
 

On our arrival into BRU, I heard this announcement:

"Those of you in the main cabin who didn't receive breakfast: we didn't have enough, so you'll be reimbursed for that."

What? How does that work? DL issues a credit for the $3 those breakfasts cost them?

Some of you who travel more have probably experienced this, but I've never heard it before.

FA's don't generally have any idea how this type of thing would happen (they probably don't need to know), but my guess is you will see a few SkyMiles show up in your account. Or possibly a voucher in your "wallet" for $10.00 or something. You won't see anything like a check or a credit on your credit card. I would think miles would be the most likely.

The FAs could issue miles/vouchers themselves for service recovery.
I suspect unless the pax complain via DL.dum they won't get much...but a quick not via the website will get things going.

I don't think they would issue a voucher for less than $50.00, but they would probably prefer to issue miles. In this case it's not really just a reimbursement but it's also a customer service recovery gesture. It's not like they could go buy something on their own while in flight, they just didn't eat.

DL has the capacity to issue compensation by flight, including at different levels for class of service and status. Rather than processing multiple complaints, it is far cheaper to establish a simple rate and issue a $50 voucher of 5,000 SM or somesuch for all Y pax. Particularly with smallish vouchers, the bulk of those never get used, so it is all a wash.

At one time there were packets. Had a 50 or 100 $/€ voucher or could be turned in for miles instead. I'm sure they'll do something simple like 5000 miles to every passengers account.

Compensation voucher:

http://www.mojosavings.com/wp-conten...ktopDetail.png

:D