Entertainment System Out on 9 hour Flight - Delta Credits 5000 Bonus Miles?
#46
Join Date: Mar 2005
Location: LAX
Programs: DL Platinum, Hilton Diamond VIP, Marriott Platinum
Posts: 230
I got 5k for the sporadic IFE issues on the A350 on ICN-ATL. That's fine by me, it worked for almost the whole trip just the screen would turn off every 30 minutes just had to be tapped, they tried to reboot it once and it didn't fix the problem.
#47
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Perhaps I'm just odd, but the thought of having to hold a phone or tablet for hours and hours isn't appealing. So, what you call a "totally unnecessary feature" is something I value.
#48
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
That's hilarious (if true). You can get a first class one way ticket on American for that many miles.
#49
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 26,865
I can't imagine the seats wouldn't work. This would take a failure on every seat. They would cancel it for that. The way the message is written I think there's some communication issue. OP may be meaning something else was broke. Ie IFE. Especially with the amount of miles offered. Heck the FA handheld would issue 20k for such an issue. (Have been issued miles for this reason via handheld)
#50
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Sounds like you didn't push back or tell them what you think is appropriate and got fleeced. DL isn't a charity so they want to offer the minimum they can, but that could be different for each customer.