Entertainment System Out on 9 hour Flight - Delta Credits 5000 Bonus Miles?
Jun 28, 2018, 6:22 pm
#31
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 867
I have an iPad, but among all of the other stuff I haul around in my backpack, I like not having to drag the weight of an iPad around as well if I know my flight is going to have IFE. I'd be pretty bummed out if it wasn't working, particularly on a flight that long.
Jun 28, 2018, 7:44 pm
#32
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
Luckily if IFE and/or in-flight wi-fi went down, I have a Nintendo Switch to keep me entertained most of the time. But for others, this may not be an option.
Jun 28, 2018, 7:47 pm
#33
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Jun 28, 2018, 7:52 pm
#34
Join Date: Mar 2008
Location: Tokyo
Programs: DL Diamond, ANA Platinum
Posts: 1,532
I was referring to the act of having to go into iTunes and buy/rent a few videos in advance of a trip and then downloading all of that data into my laptop, tablet or phone. That's not how I want to spend my time in advance of a trip. If IFE on Delta goes down, mileage compensation is entitled.
Jun 28, 2018, 7:58 pm
#35
Join Date: Apr 2018
Posts: 102
Jun 29, 2018, 5:16 am
#36
Join Date: Mar 2013
Posts: 7
How about no IFE, no power and delta one seats not working..
Yesterday - AMS to MSP this happened to my wife and I in Delta One, in fact everyone in Delta One. 8+ hour flight and Captain basically said the plane is safe, the convince parts/pieces are not all working and they don’t have a part to fix it in AMS. We paid for the convience parts and pieces is what he just brushed over. Plane should have been parked I overheard a pilot behind me say and flight attendants were all frazzled to say the least. Oh, flight was delayed one hour and pilot told flight attendants to skip on ground drink service because he wanted to get going - after people complained as pilot said we would be ready to go in about 25 minutes - then finally drinks were rolled out in limited form (i.e., had to ask for one).
Rec’d an email already yesterday like orig poster saying here is 7,500 miles due to no IFE. Planning to call customer service and highlight our experience as a “Customer” yesterday - i think Delta forgets we are the customers and the experience, yes safety big time first and foremost, is still important.
Foe me, being diamond now as well as hitting diamond already for next year, fairly frustrating.
Rec’d an email already yesterday like orig poster saying here is 7,500 miles due to no IFE. Planning to call customer service and highlight our experience as a “Customer” yesterday - i think Delta forgets we are the customers and the experience, yes safety big time first and foremost, is still important.
Foe me, being diamond now as well as hitting diamond already for next year, fairly frustrating.
Jun 29, 2018, 5:32 am
#37
Join Date: Aug 2016
Posts: 102
I was on a VS A340 (Ladybird) LHR-JFK and the power supply and IFE was broken for an entire row. I reported it only so that maintenance was aware, didn't ask for miles as I had hours of podcasts and a Nintendo Switch so I never used either, but they credited 20k anyway.
5k seems low.
5k seems low.
Jun 29, 2018, 9:46 am
#38
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
LOL. I'm having a good chuckle at the idea of something named "non-entertainment."
"We had to have dinner at the Smiths. How dare they subject us to 4 hours of non-entertainment?"
"God, I saw the latest Adam Sander movie. Talk about non-entertainment."
Imagine what it was like in the days before IFE!!! Oh, the horror!!! Endless non-entertainment!!!
"We had to have dinner at the Smiths. How dare they subject us to 4 hours of non-entertainment?"
"God, I saw the latest Adam Sander movie. Talk about non-entertainment."
Imagine what it was like in the days before IFE!!! Oh, the horror!!! Endless non-entertainment!!!
Do you own a car? There was a time when cars didn't exist. I guess buy a horse and take it to work every morning.
Do you own a TV at home?
I agree that missing IFE isn't the end of the world... Heck, most AA planes don't even have it, but you're overreacting.
Jun 30, 2018, 6:51 am
#39
Join Date: Jan 2002
Location: USA
Posts: 222
Delta runs the Florida express CVG-MCO and back using either N377DE or N776DE every day. IFE has been out of commission on those aircraft since last summer and FAs always apologize as if it just happened or is temporary. Cabin seems to be stuck in modification purgatory. Although row 1 has no power outlets. It does have four feet of leg room as they appear to have left the cabin config in a bit of disarray when they paused the update process last summer. Absence of the system isn’t really all that. It does though fly in the face of the comfort Delta portrays on the big posters on the walls as you make your way to/from the aircraft.
Jun 30, 2018, 3:29 pm
#41
Suspended
Join Date: Oct 2016
Location: PDX
Programs: AS DL
Posts: 9,038
But fly economy SFO-JFK and you may get 750 miles one way. That means SkyMiles is more of a credit card, card card enrollment bonus, and mistakes (IFE, late baggage, etc.) program.
5000 miles compared to 750 or 1000 miles for travel is great. 5000 miles compared to what it costs for an award is very cheapskate of Delta. I side with the latter.
5000 miles compared to 750 or 1000 miles for travel is great. 5000 miles compared to what it costs for an award is very cheapskate of Delta. I side with the latter.
Jun 30, 2018, 6:14 pm
#42
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Yesterday - AMS to MSP this happened to my wife and I in Delta One, in fact everyone in Delta One. 8+ hour flight and Captain basically said the plane is safe, the convince parts/pieces are not all working and they don’t have a part to fix it in AMS. We paid for the convience parts and pieces is what he just brushed over. Plane should have been parked I overheard a pilot behind me say and flight attendants were all frazzled to say the least. Oh, flight was delayed one hour and pilot told flight attendants to skip on ground drink service because he wanted to get going - after people complained as pilot said we would be ready to go in about 25 minutes - then finally drinks were rolled out in limited form (i.e., had to ask for one).
Rec’d an email already yesterday like orig poster saying here is 7,500 miles due to no IFE. Planning to call customer service and highlight our experience as a “Customer” yesterday - i think Delta forgets we are the customers and the experience, yes safety big time first and foremost, is still important.
Foe me, being diamond now as well as hitting diamond already for next year, fairly frustrating.
Rec’d an email already yesterday like orig poster saying here is 7,500 miles due to no IFE. Planning to call customer service and highlight our experience as a “Customer” yesterday - i think Delta forgets we are the customers and the experience, yes safety big time first and foremost, is still important.
Foe me, being diamond now as well as hitting diamond already for next year, fairly frustrating.
Jun 30, 2018, 6:53 pm
#43
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
Delta gave me 5000 SkyPesos for an egregious flight cancellation/overnight stranding. I tried to use my SkyPesos. They wanted 25,000 for a flight that was selling for $50 cash making my SkyPesos worth exactly 1/5 of a cent each. I am Gold.
Jul 1, 2018, 9:00 am
#44
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
A veteran traveler will have dealt with enough instances of busted IFE, lack of in-seat power, etc enough times to know you can't rely on the airline to always provide a functional system.
Checklist for any flight over a couple hours: A book, a power bank and a tablet/phone/laptop with some IFE loaded.
Checklist for any flight over a couple hours: A book, a power bank and a tablet/phone/laptop with some IFE loaded.
Jul 1, 2018, 8:38 pm
#45
Join Date: Jun 2005
Programs: DL Plat/SC 1MM, HHonors Gold, IHG Plat, Hyatt Plat, Sam's Club
Posts: 524
About 2 years ago, I was on a paid Delta One 10+ hour flight to South America. My IFE did not work in spite of many rebootings. AND my dinner had uncooked, raw fish. No it wasn't sushi. I sent a letter to DL with pictures. All I got was 5k skymiles.