Paying for the “upgraded experience” in F
Jun 18, 2018, 9:36 pm
#16
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Isn't the larger seat the most important thing? How much more would you pay for C+ if it provided an "F-level" soft product? I can't imagine a premium of more than $20-30 for a hot meal and slightly more attentive service on top of what is already offered.
What kind of service are you really expecting? You can always call the FA if you need anything. If anything I find an FA constantly asking if I need anything to be an annoyance.
What kind of service are you really expecting? You can always call the FA if you need anything. If anything I find an FA constantly asking if I need anything to be an annoyance.
Jun 18, 2018, 9:39 pm
#17
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Jun 18, 2018, 9:42 pm
#18
Join Date: Feb 2017
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What kind of question is that? Are you aware of a what a full F ticket costs? I am. Sometimes that's all I can find last minute to LAS. For that price you'd better believe I expect better service. The very idea of someone thinking F should only be marginally better is mind blowing.
My point is that you're paying for the bigger seat. The "service" isn't really worth all that much. I'm pretty sure most passengers would agree - otherwise there would be an "F-like" experience in Y that commands a much larger premium than it does.
Jun 18, 2018, 9:50 pm
#19
Join Date: May 2018
Location: Tokyo
Programs: Bonvoy LT Titanium ANA Diamond
Posts: 763
have a call button on the table...its really good, works just like in does on a plane....
Jun 18, 2018, 10:58 pm
#20
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
Clearly most of you have flown on different flights than I have. I fly first/business class. I have yet to reach a point where I'd complain about someone asking me too often if I need anything. In fact, I'd so welcome a flight like that...
Jun 19, 2018, 1:48 am
#21
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
If I am paying extra for an upgraded experience I damn well expect that I will receive. If not, I will complain and ask for a refund.
A recent example (though not for upgraded service, just service), I was just in a restaurant where one ordered and paid up front at the bar. We placed our order for five items, two drinks and three dishes. I got the drinks immediately. Soon my main course came, then a few minutes later the starter. Okay a bit out of order. But then no soup. Now to be honest we swapped tables but when the server came out with first dish we saw his initial confusion and let him know. 10 minutes later still no no soup. The server came out with soup but delivered it to another table that ordered well after we did. Okay, may still some confusion so I mentioned it to the gal who took our order that we had not received our soup. Another 10 minutes go by and still no soup. At this point we are finished with our drinks and the other two dishes. At that point I go up to the counter, ask for the manager to get a refund. She apologizes and gives me a refund. When I get back to the table, the soup has arrived. Too late!!
For the OP you paid extra and there is an expectation. Here it is: https://www.delta.com/content/www/en...rst-class.html
I would write a complaint, using the above (i.e., using Delta's wording/description) of what was expected and what was not received. I would also ask for a refund that is appropriate for the lack of service.
A recent example (though not for upgraded service, just service), I was just in a restaurant where one ordered and paid up front at the bar. We placed our order for five items, two drinks and three dishes. I got the drinks immediately. Soon my main course came, then a few minutes later the starter. Okay a bit out of order. But then no soup. Now to be honest we swapped tables but when the server came out with first dish we saw his initial confusion and let him know. 10 minutes later still no no soup. The server came out with soup but delivered it to another table that ordered well after we did. Okay, may still some confusion so I mentioned it to the gal who took our order that we had not received our soup. Another 10 minutes go by and still no soup. At this point we are finished with our drinks and the other two dishes. At that point I go up to the counter, ask for the manager to get a refund. She apologizes and gives me a refund. When I get back to the table, the soup has arrived. Too late!!
For the OP you paid extra and there is an expectation. Here it is: https://www.delta.com/content/www/en...rst-class.html
I would write a complaint, using the above (i.e., using Delta's wording/description) of what was expected and what was not received. I would also ask for a refund that is appropriate for the lack of service.
Last edited by FlyingUnderTheRadar; Jun 19, 2018 at 2:32 am
Jun 19, 2018, 6:30 am
#22
Join Date: Nov 2015
Posts: 770
i am not a slave to any airlines (dont chase status, see no benefit to it) and fly almost exclusively in the front. and out of the big 3 carriers delta has by far the best and most consistent domestic FC product. I flew UA FC a few months back and while the flight showed lunch being served we were only served a snack basket. never happened w/Delta.
Jun 19, 2018, 6:53 am
#23
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A recent example (though not for upgraded service, just service), I was just in a restaurant where one ordered and paid up front at the bar. We placed our order for five items, two drinks and three dishes. I got the drinks immediately. Soon my main course came, then a few minutes later the starter. Okay a bit out of order. But then no soup. Now to be honest we swapped tables but when the server came out with first dish we saw his initial confusion and let him know. 10 minutes later still no no soup. The server came out with soup but delivered it to another table that ordered well after we did. Okay, may still some confusion so I mentioned it to the gal who took our order that we had not received our soup. Another 10 minutes go by and still no soup. At this point we are finished with our drinks and the other two dishes. At that point I go up to the counter, ask for the manager to get a refund. She apologizes and gives me a refund. When I get back to the table, the soup has arrived. Too late!!
Jun 19, 2018, 1:47 pm
#24
Join Date: Nov 2006
Location: SLC & NYC
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Posts: 674
partial gripe fest here but also curious how others feel. I have seen a marked reduction in the DL F domestic soft product in 2018 (meals taking over 2 hours to be served once they start, rarely coming through to check if anyone needs anything, sitting most of the flights on their phone, etc.)
i get that getting to my destination is what I pay for and I shouldn’t expect a Singapore airlines experience but I feel like even what used to be the floor for “passable” service has gone WAY down.
Maybe it’s just me? I just don’t see what I’m getting in domestic F anymore besides a slightly larger seat.... (and it’s getting a lot harder to convince myself to pay for basically just that larger seat)
i get that getting to my destination is what I pay for and I shouldn’t expect a Singapore airlines experience but I feel like even what used to be the floor for “passable” service has gone WAY down.
Maybe it’s just me? I just don’t see what I’m getting in domestic F anymore besides a slightly larger seat.... (and it’s getting a lot harder to convince myself to pay for basically just that larger seat)
Jun 19, 2018, 2:11 pm
#26
Join Date: Jan 2003
Location: Northern Minnesota, US
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I guess I just don’t see this. I fly every week and am in F about 75% if the time and have been doing this the past 3 Years. I see generally better food. Generally good service. Almost always get PDBs. Don’t get salt and pepper shakers. Sometimes don’t get a napkin ring. Sometimes now get a dessert on a plastic plate. Overall it’s not fine dining but is fine for Domestic F.
Jun 19, 2018, 3:08 pm
#27
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,785
Here to be pedantic:
Comped: Sir, sorry we screwed up I have removed the soup from your bill as it was not served.
Refund: Me to manager: I ordered soup, has not shown up, I informed your staff, we are done eating and still no soup, I want a refund.
Last edited by FlyingUnderTheRadar; Jun 19, 2018 at 3:30 pm
Jun 19, 2018, 4:21 pm
#28
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Jun 19, 2018, 4:23 pm
#29
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Here to be pedantic:
Jun 19, 2018, 4:32 pm
#30
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