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Delta won't refund Amex MR miles to Amex. What to do?

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Delta won't refund Amex MR miles to Amex. What to do?

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Old Jun 20, 2018, 10:13 am
  #61  
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A travel agent that regularly failed to confirm/ticket reservations wouldn't remain in business for long.
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Old Jun 21, 2018, 2:03 am
  #62  
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Originally Posted by ijgordon
A travel agent that regularly failed to confirm/ticket reservations wouldn't remain in business for long.
TA has zero power to force an airline to confirm space. The TA would eventually stop offering for sale flights on airlines who regularly did this. This is basically the only cure to the problem, not let you book CZ at all.
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Old Jun 21, 2018, 2:12 am
  #63  
 
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Originally Posted by flyerCO
TA has zero power to force an airline to confirm space. The TA would eventually stop offering for sale flights on airlines who regularly did this. This is basically the only cure to the problem, not let you book CZ at all.
Over in *A that is what several airlines did with CA flights back some two years ago. At some time UA, AC and AV (possibly also others) all stopped allowing any CA award bookings at all and just blocked it out completely. (That was a bit different issue, of flights being ticketed but then not honored by CA, as the ticket was created, but the PNR on the CA end didn't have the ticket attached to it, so it got canceled a few days later.)

In the end though each airline, on its own time, fixed their interface with CA (to make their ticket stick to the CA PNR). Something that DL clearly is disinterested in doing here with CZ (it is in DL's interest not to let its customers use SkyMiles for non-DL flights, after all). It's a bit different underlying issue here, but the same logic applies.
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Old Jun 21, 2018, 8:05 am
  #64  
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Originally Posted by flyerCO
TA has zero power to force an airline to confirm space. The TA would eventually stop offering for sale flights on airlines who regularly did this.
If it was one airline yes. The comment I posted after was more general about "how airlines work". So if they stopped offering for sale flights on airlines in general because they all work that way, then they'd be out of business... Or just have to sell cruises.
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Old Jun 21, 2018, 6:28 pm
  #65  
 
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Originally Posted by RealHJ
Something that DL clearly is disinterested in doing
Not disinterest, intentional malice
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Old Jun 21, 2018, 6:56 pm
  #66  
 
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Originally Posted by MCHF
Not disinterest, intentional malice
"It's a business decision."

"Priorities."

That is how DL looks at it. DL is an entity and not a person, so by the whole nature of that it is not capable of intentional malice. But that is sure what it may feel like to customers, especially in cases where transferring SkyMiles in from an external source for a specific booking.
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Old Jun 21, 2018, 7:27 pm
  #67  
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Originally Posted by RealHJ
"It's a business decision."

"Priorities."

That is how DL looks at it. DL is an entity and not a person, so by the whole nature of that it is not capable of intentional malice. But that is sure what it may feel like to customers, especially in cases where transferring SkyMiles in from an external source for a specific booking.
In the US companies are on the same footing as people. Thank the SCOTUS for that.
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Old Jun 21, 2018, 8:49 pm
  #68  
 
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Originally Posted by RealHJ
DL is an entity and not a person, so by the whole nature of that it is not capable of intentional malice
I don't know legal terminology but companies have definitely been found guilty of intentional wrong doing
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Old Jun 21, 2018, 9:35 pm
  #69  
 
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Originally Posted by flyerCO
In the US companies are on the same footing as people. Thank the SCOTUS for that.
Ah, I learn something new on FT every day.
Thanks!

That must be also why in some other languages companies are, literally, known a "legal persons" if translated literally to English (which I've always found odd, but if a company is fully = to a person in the eyes of the law, makes sense).

Last edited by RealHJ; Jun 21, 2018 at 9:44 pm
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