App is down causing early morning check in stress
Jun 11, 2018, 3:58 am
#1
Original Poster
Join Date: Feb 2011
Location: NYC
Programs: Hyatt Glob, Marriott Plat Prem, Hilton Diamond, Delta Diamond
Posts: 207
App is down causing early morning check in stress
Got to JFK and the app couldn’t open! Just checked before I left....had to run to the counter and reprint 
Jun 11, 2018, 4:03 am
#2
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,948
Looks like they just fixed something (but not everything). You can now access your boarding pass in the app, but that appears to be all you can do.
Jun 11, 2018, 4:20 am
#4
Join Date: Mar 2004
Location: Ann Arbor, Michigan
Programs: Delta Platinum
Posts: 12
App is still down, and if you get logged out of it seems to be impossible to get back into. Gate agents seem to be unaware of the issue as yet and the line to get boarding passes printed is beginning to grow at DTW.
Jun 11, 2018, 4:45 am
#5
Join Date: Nov 2015
Location: At the moment? ...
Programs: DL DM, Marriott Titanium
Posts: 377
Same here in MEM. I’m on 802 MEM-DTW. GA made an announcement prior to boarding to check and make sure you have the mobile BP. Doesn’t appear to be affecting operations though.
I did upgrade my iPhone app yesterday. Is there anyone affected by the issue who has not upgraded?
I did upgrade my iPhone app yesterday. Is there anyone affected by the issue who has not upgraded?
Jun 11, 2018, 5:09 am
#9
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 300
Seems that the App are website are back up and fully functional (at least for me). It was definitely down when I checked about 25 minutes ago. Granted, all I was doing was checking to see if my miles had posted 
EDIT: Spoke to soon. My Trips on the website is now empty
EDIT: Spoke to soon. My Trips on the website is now empty
Jun 11, 2018, 5:22 am
#11
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,033
You know you can save your BP to the wallet on your iPhone right? It won't help you this time, but rather than killing trees in the future, just snap it in the wallet when you're in your hotel or wherever, and voilŕ, no longer dependent on the App's stability!
Jun 11, 2018, 6:45 am
#12
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Yep. I always check in 24 hours in advance and drop the BP into the wallet — just to avoid surprises. That way you don't depend on the app working for you to have your boarding pass.
Jun 11, 2018, 6:52 am
#13
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,001
^ Learned this lesson long ago after waiting in a long TSA line then having the app fail which resulted in having to schlep back and print one. I won't ever be "that guy" fumbling with his phone trying to get a BP and holding everyone else up at TSA or at the gate during the boarding process. Hasn't happened in a few years but if you're missing SkyMiles it's always good to have that paper BP to send in.
Guess I'm just an old fashioned tree killer
Guess I'm just an old fashioned tree killer
Jun 11, 2018, 7:02 am
#14
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 1,948
). But screenshotting the BP isn't necessarily a failsafe against malfunctioning tech.
Jun 11, 2018, 9:27 am
#15
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070