ATL-FLL First Class goes out 5 empty! BIG Upgrade list
#16
Original Poster
Join Date: Nov 2006
Location: DFW or Somewhere Else
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DTW-CLE 2x - Both the same gate agent , 3 weeks apart on a Bae146. The 2nd time, he remembered! He said Mr...... I never seem to leave you back here! haha . Look at that , short flight, seat barely mattered at all but the service gesture was so kind and made for a great memory.
DTW - BOS - 1x
FLL-DTW - 1x
DTW-NRT - Op up!!! after boarding... i guess they had to
Brinignig up NWA made me miss the great service. Seats in F were nothing special but the catering was always excellent and the crews were fantastic compared to what we have now. NWA treated Platinum Elites better than AA Treats Concierge Keys... agin this was in my experience
Last edited by aero0729; Jun 4, 2018 at 3:02 pm
#17
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Location: Orlando, FL Area
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Agreed. It should be automatic. No shows get thrown off and the system processes any remaining upgrades.
#18
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
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ATL has gone from not so good to very bad recently. When flying within the US, most of my flights are now through ATL and in the last 3 months I've been disappointed many times. I'm starting to believe that my PNR has a "Skip this passenger" flag because it seems to be the norm that now I am skipped and my upgrade given to someone else below me on the list or to a standby. My only positive experience (but not so positive for anyone else in the list) was on an ATL-FLL flight were I waited until T-10 and was given a FC seat, the list had more than 10 people and 5 seats went empty.
Too bad I cannot send a message to DL because since my address I'm based in France, the messages are sent to Air France, who acknowledge the message 3 months after they receive it and do nothing with them.
Too bad I cannot send a message to DL because since my address I'm based in France, the messages are sent to Air France, who acknowledge the message 3 months after they receive it and do nothing with them.
#19
Join Date: Apr 2011
Location: Treasure Coast, FL
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Posts: 4,577
#20
Join Date: May 2015
Posts: 2,881
Thats the trade off. Drop someone elses seat and upgrade me when Im at the gate and its close to departure, but dont drop my seat if Im on the other end of that situation and trying to run to the gate from a late flight. I dont see a winning solution for everyone here.
#21
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,991
As such, auto-checkin means a lot of people who aren't going to take a flight makes it look like they are.
#22
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ATL has gone from not so good to very bad recently. When flying within the US, most of my flights are now through ATL and in the last 3 months I've been disappointed many times. I'm starting to believe that my PNR has a "Skip this passenger" flag because it seems to be the norm that now I am skipped and my upgrade given to someone else below me on the list or to a standby. My only positive experience (but not so positive for anyone else in the list) was on an ATL-FLL flight were I waited until T-10 and was given a FC seat, the list had more than 10 people and 5 seats went empty.
Too bad I cannot send a message to DL because since my address I'm based in France, the messages are sent to Air France, who acknowledge the message 3 months after they receive it and do nothing with them.
Too bad I cannot send a message to DL because since my address I'm based in France, the messages are sent to Air France, who acknowledge the message 3 months after they receive it and do nothing with them.
#23
Join Date: Jul 2008
Location: NYC
Programs: DL PM, HH Diamond, Hertz PC
Posts: 171
Its for certain. Delta Air Lines does not care about processing your upgrade. Team board-last DOES NOT MATTER!!
I am Diamond with Delta and its been a few months since I have flown them. I know United gets a terrible wrap (wait , don't all the US carriers) but in the last 4 months as a Plat with United, I have been upgraded from coach to First on the aircraft by the gate agent 3 times, each time the agent seemed excited to do their job and to hand out an upgrade.
Well Delta really stinks at this. I went RNO-SLC-ATL-FLL. This is actually the only non-red eye option which was my real reason for moving to UA. Reno is not a good airport for DL.
RNO-SLC--- 2 standbys ended up in Comfort + 4 A,B , My companion and I sat in 17 A, B. I will be happy to PM the screen shots for those who do not believe it. These standbys got those seats while we were still in the boarding area. I went up to the desk and asked why, she said she paged us but we did not answer! BS!!! We were in the gate area.
SLC-ATL - Upgraded since this flight was using an RPU...
ATL-FLL - #1 and #2 for 1 seat. We had no carry - ons so we waited to the every end. T-25 we get paged and I give my companion the upgrade and keep myself #1 on the list. I wait until final boarding call. My companion texts and says seat next to him is open along with 4-5 other seats. I ask the agent and he told me if I do not board now, I will lose my seat. So I board the plane and take my Comfort + seat which was not a bad seat but still... Gate agent gets on at T-5 hands something to flight attendant and flight attendant points out open 1st class seats. Gate agent says no time, walks out and the door closes (This is according to my companion who was sitting in 2C)
This ended up being a long flight. Anyone leaving ATL yesterday evening knows what I am talking about. I was 90 minutes on the ground plus air time.
I was happy with my seat, I do not expect upgrades so much anymore. What bothers me is when they are available and not processed or not done correctly. Here is a fact:
I flew on 3 Delta Flights yesterday and none of them had good customer service. From bad gate agents to lazy flight attendants, none of them with a smile on their face. United on the contrary has been excellent. They are really trying to surge and DL is sinking and they are sinking FAST. Only thing going for DL and I mean ONLY think is the entertainment screens.
I am Diamond with Delta and its been a few months since I have flown them. I know United gets a terrible wrap (wait , don't all the US carriers) but in the last 4 months as a Plat with United, I have been upgraded from coach to First on the aircraft by the gate agent 3 times, each time the agent seemed excited to do their job and to hand out an upgrade.
Well Delta really stinks at this. I went RNO-SLC-ATL-FLL. This is actually the only non-red eye option which was my real reason for moving to UA. Reno is not a good airport for DL.
RNO-SLC--- 2 standbys ended up in Comfort + 4 A,B , My companion and I sat in 17 A, B. I will be happy to PM the screen shots for those who do not believe it. These standbys got those seats while we were still in the boarding area. I went up to the desk and asked why, she said she paged us but we did not answer! BS!!! We were in the gate area.
SLC-ATL - Upgraded since this flight was using an RPU...
ATL-FLL - #1 and #2 for 1 seat. We had no carry - ons so we waited to the every end. T-25 we get paged and I give my companion the upgrade and keep myself #1 on the list. I wait until final boarding call. My companion texts and says seat next to him is open along with 4-5 other seats. I ask the agent and he told me if I do not board now, I will lose my seat. So I board the plane and take my Comfort + seat which was not a bad seat but still... Gate agent gets on at T-5 hands something to flight attendant and flight attendant points out open 1st class seats. Gate agent says no time, walks out and the door closes (This is according to my companion who was sitting in 2C)
This ended up being a long flight. Anyone leaving ATL yesterday evening knows what I am talking about. I was 90 minutes on the ground plus air time.
I was happy with my seat, I do not expect upgrades so much anymore. What bothers me is when they are available and not processed or not done correctly. Here is a fact:
I flew on 3 Delta Flights yesterday and none of them had good customer service. From bad gate agents to lazy flight attendants, none of them with a smile on their face. United on the contrary has been excellent. They are really trying to surge and DL is sinking and they are sinking FAST. Only thing going for DL and I mean ONLY think is the entertainment screens.
#24
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SO? He/she is still entitled to the upgrade as a published elite benefit to which he/she is entitled because he/she has earned the status, the ticket qualifies for an upgrade, and he/she is next on the priority list. It doesn't matter if the flight time is scheduled for only one minute, he/she is entitled to that upgrade.
#25
Original Poster
Join Date: Nov 2006
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Right ... but what happens when its a 5 hour flight and it goes out empty. The fact is DL is letting seats go out empty. If you read the whole post you would see it was actually over 3 hours on the plane. You can look at flightaware for DL1657 on 6/3. You never know when youll end up on long ground delays or diverted. You should take all the upgrades that should be yours.
#27
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
what no non-revs took the seats?? how could that happen..???????
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
#28
Original Poster
Join Date: Nov 2006
Location: DFW or Somewhere Else
Programs: UA Plt /Delta DM/ Marriott Platinum Prem./Hilton Diamond / Hyatt Globalist /Hertz PS / National EE
Posts: 1,107
what no non-revs took the seats?? how could that happen..???????
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
DL has to clear the standbys anyway...so when people no -show and empty F class seats are open. It is way easier to just clear the standby into F than to upgrade those who have already boarded.
#29
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
what no non-revs took the seats?? how could that happen..???????
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
my wife was #1 for an upgrade with 2 seats open. both of those seats were gone while she was standing at the gate ready to board.. you guessed it NON-REV.. she was so upset.. (well words that I would not use here)
#30
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Join Date: Apr 2001
Location: NYC
Posts: 27,191
FWIW, they have this at LHR (not sure if it's specific to BA or an overall BAA thing), it's called Flight Conformance. And they have it for connecting pax too. If you're not scanned in by the cutoff (forget exactly what it is, T-30 maybe?) you're offloaded from the flight. For pax, I think it has more drawbacks than benefits, but I guess it's favorable for the airline...