Short Flight MC Service
May 20, 2018, 2:05 am
#1
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Short Flight MC Service
I’ve very often flown ATL MCO and with about 400 miles, it’s not a very short flight. As I prefer seats in the back of the plane for best window view it sort of annoys me that the FAs on these flights never can get to me due to the short duration of the flight.
My partner (former KL FA) always tell me that the slowness of the DL FAs on these flights would never be accepted on KL.
What do you think?
My partner (former KL FA) always tell me that the slowness of the DL FAs on these flights would never be accepted on KL.
What do you think?
May 20, 2018, 4:44 am
#2
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I’ve very often flown ATL MCO and with about 400 miles, it’s not a very short flight. As I prefer seats in the back of the plane for best window view it sort of annoys me that the FAs on these flights never can get to me due to the short duration of the flight.
My partner (former KL FA) always tell me that the slowness of the DL FAs on these flights would never be accepted on KL.
What do you think?
My partner (former KL FA) always tell me that the slowness of the DL FAs on these flights would never be accepted on KL.
What do you think?
May 20, 2018, 6:38 am
#3
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May 20, 2018, 6:51 am
#4
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This "problem" gets worse in the summer time with the high incidence of heavy weather (thunderstorms) passing over the airports or route of travel limiting the inflight service for the safety of the FA's.
May 20, 2018, 7:10 am
#5
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May 20, 2018, 7:14 am
#6
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The KL comparison is silly.
Unless you can point to a specific problem with the service speed on your specific route and aircraft, it doesn't matter than some other carrier does on some other route.
The mileage and time in flight are largely irrelevant. What matters is the amount of time at level flight when cabin crew can safely conduct a service, collect service items and then prepare the cabin for arrival.
On your flights are you noticing the FA's dawdling?
Unless you can point to a specific problem with the service speed on your specific route and aircraft, it doesn't matter than some other carrier does on some other route.
The mileage and time in flight are largely irrelevant. What matters is the amount of time at level flight when cabin crew can safely conduct a service, collect service items and then prepare the cabin for arrival.
On your flights are you noticing the FA's dawdling?
May 20, 2018, 7:21 am
#7
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I personally think the problem that the catering is too complex to complete the service.
While KL has a different service it does manage to serve a sandwich, soft drinks, coffee and tea, beer and wine to all passengers without having more staffing.
While KL has a different service it does manage to serve a sandwich, soft drinks, coffee and tea, beer and wine to all passengers without having more staffing.
May 20, 2018, 8:47 am
#9
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The DL FA's could probably reach the back of the plane if there was only one option for food and drink. I've flown ATL-MCO on DL several times in the last few years and from what I remember, there were still 2 or 3 drink options. Water, orange juice, and coffee? You'd be amazed at how long it takes some people to decide between the three. Similar story with snacks. I wouldn't assume it's the FA's that are slow, I'd question the options and indecisive passengers.
May 20, 2018, 8:51 am
#10
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On TAP Portugal (ATR on a 1hr flight) I have seen seen one FA *quickly* give each person a sandwich and pastry (no choices, you either get it, or you don't) while the other FA starts drink service. Then, they both finish drinks. The entire thing takes <20 min on a 70 seat aircraft. It may also help to not order complicated drinks.
May 20, 2018, 9:30 am
#11
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I often try and connect through another airport, but obviously have taken MCO-ATL many times. Sitting in FC, or more likely C+, we always get service and usually get PFB in FC. Flight time is usually 61 minutes so there is time.
I have heard the FA announce that they don't have that much time for service, so please know ahead of time what you want. Again, this isn't an issue upfront, but I would guess that most people don't pay attention to the announcement; the same as any announcement.
I have heard the FA announce that they don't have that much time for service, so please know ahead of time what you want. Again, this isn't an issue upfront, but I would guess that most people don't pay attention to the announcement; the same as any announcement.
May 20, 2018, 12:36 pm
#12
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The DL FA's could probably reach the back of the plane if there was only one option for food and drink. I've flown ATL-MCO on DL several times in the last few years and from what I remember, there were still 2 or 3 drink options. Water, orange juice, and coffee? You'd be amazed at how long it takes some people to decide between the three. Similar story with snacks. I wouldn't assume it's the FA's that are slow, I'd question the options and indecisive passengers.
Still, I agree with the principle that if catering is consistently not making it to the end of the plane (i.e., it's not a one off due to turbulence) then they should simplify the catering service to make sure it gets completed at least 95% of the time.
May 20, 2018, 12:49 pm
#14
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The DL FA's could probably reach the back of the plane if there was only one option for food and drink. I've flown ATL-MCO on DL several times in the last few years and from what I remember, there were still 2 or 3 drink options. Water, orange juice, and coffee? You'd be amazed at how long it takes some people to decide between the three. Similar story with snacks. I wouldn't assume it's the FA's that are slow, I'd question the options and indecisive passengers.
May 20, 2018, 12:57 pm
#15
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I too think it has to do with how long the flight attendants remain seated. Flight attendants on US carriers sometimes remain seated until the seatbelt sign is off. Of foreign carriers this might be the case too but that can be as soon as 5 minutes after take off.