Schedule Change - Will DL Re-accomodate on Other Airline?
May 14, 2018, 1:35 pm
#1
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Schedule Change - Will DL Re-accomodate on Other Airline?
Question for the experts here re: schedule change -
DL canceled their afternoon BOS-SFO nonstop. I'm booked in DL1, only option to stay DL1 is to connect at JFK (yuck, compared to a non-stop). Will DL be willing to put me on a UA non-stop from BOS?
Thanks!
DL canceled their afternoon BOS-SFO nonstop. I'm booked in DL1, only option to stay DL1 is to connect at JFK (yuck, compared to a non-stop). Will DL be willing to put me on a UA non-stop from BOS?
Thanks!
May 14, 2018, 1:37 pm
#2
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No but they will give you a refund where you can go buy another ticket on UA.
May 14, 2018, 1:58 pm
#4
Join Date: Apr 2011
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The only time I've seen DL offline in advance like this would be if they stopped serving the station. Like if DL just stopped flying to SFO, then it would be possible.
May 14, 2018, 1:59 pm
#5
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I realize it sucks since there may not be a lot of good options, but unfortunately your options are:
1) Another BOS-SFO nonstop (not sure if that'd be morning or evening)
2) Re-route via another DL hub (most likely JFK so you can still get D1)
3) Take a refund since your schedule change was almost certainly more than 90 minutes and rebook on another carrier.
As a note: you do not have to act right away. You could sit on the change for a while and see if the price of the UA nonstop comes down, and if it does, then take the refund from DL and book UA.
May 14, 2018, 2:12 pm
#6
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When is your flight? Day of Departure they'd probably put you on UA. One or Two days, it's hypothetically possible, but probably only if you have PM/DM status, but if it's more than a week, it's basically 0.0%
The only time I've seen DL offline in advance like this would be if they stopped serving the station. Like if DL just stopped flying to SFO, then it would be possible.
The only time I've seen DL offline in advance like this would be if they stopped serving the station. Like if DL just stopped flying to SFO, then it would be possible.
When Delta stopped flying NRT-BKK, and we had award seats in J, they put us on ANA on a 787-9 which I felt was even better than what we originally had for that segment.
May 14, 2018, 2:20 pm
#8
Join Date: Apr 2011
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DoD if it was a mechanical DL wouldn't have a lot of options for BOS/SFO. UA or AS. If I was in Y I wouldn't care that much, but I don't think anyone would say AS's F is equivalent to any of DL, UA, AA, or B6 service Transcon J.
May 14, 2018, 2:34 pm
#9
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Customarily when an airline stops serving a station, a protection agreement is signed. Since all of DL's BKK traffic would have flowed through NRT, it would make sense to have the protection be on ANA.
DoD if it was a mechanical DL wouldn't have a lot of options for BOS/SFO. UA or AS. If I was in Y I wouldn't care that much, but I don't think anyone would say AS's F is equivalent to any of DL, UA, AA, or B6 service Transcon J.
DoD if it was a mechanical DL wouldn't have a lot of options for BOS/SFO. UA or AS. If I was in Y I wouldn't care that much, but I don't think anyone would say AS's F is equivalent to any of DL, UA, AA, or B6 service Transcon J.
May 14, 2018, 2:52 pm
#10
Join Date: Apr 2011
Posts: 3,394
Depending on my schedule, if I couldn't be accommodated onto a UA flight with lie-flats around the same time, I would probably accept a rebook onto AS if it was on one of the former VX birds. While the seats are not quite "Lie-Flats", they are/were pretty comfortable and I would find it acceptable for a day-time flight at least, pending other options.
OP, why don't you check how much B6 Mint would be?
May 14, 2018, 3:01 pm
#11
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Very, very, very, very, very unlikely when BOS-JFK-SFO (or BOS-LAX-SFO?) barely takes you out of your way. As others have suggested, your options are a refund or a re-route of your choosing on DL, and you can make that change anytime between now and departure. So might as well monitor the prices of BOS-SFO direct flights on your day in question and get a refund if it drops to a price point you're comfortable with.
May 14, 2018, 3:35 pm
#12
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In OP's case, for the evening time, OP likely has (had) a departure around 5:20 pm and an arrival into SFO around 9:05 pm. For afternoon options via JFK, OP either has to depart BOS at 3:00 pm, take a 1 hr 45 min layover, and arrive at SFO at 10:15 PM (so well over 2 hours earlier for departure and still over an hour later for the arrival), or if OP needs the later departure, the 5:10 pm via JFK doesn't arrive in SFO until 12:32 AM (3.5 hours later than initially scheduled). Again, OP is bound by the rules of the COC, but I don't think one can just easily dismiss this as a minor inconvenience for the OP. Exact times may vary based on what the exact schedule was for the day OP was booked, but point being, that the stop via JFK isn't "barely out of the way".
May 14, 2018, 4:20 pm
#13
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Agreed. And that's why Delta will be happy to grant a refund instead of buying him a ticket on UA. The idea that one can take discounted J on carrier A and demand non-discounted J on carrier B just doesn't make business sense.
May 14, 2018, 5:05 pm
#14
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Quick update. I've made one call in so far and was unsuccessful. I did quote this section of the Contract of Carriage under rule 240 (pg 41 if anyone is interested):
"B. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations
In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 260 of these conditions of carriage. If the passenger does not request a refund and cancellation of the ticket, Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased. At Delta’s sole discretion and if acceptable to the passenger, Delta may arrange for the passenger to travel on another carrier or via ground transportation. If acceptable to the passenger, Delta will provide transportation in a lower class of service, in which case the passenger may be entitled to a partial refund. If space on the next available flight is available only in a higher class of service than purchased, Delta will transport the passenger on the flight, although Delta reserves the right to upgrade other passengers on the flight according to its upgrade priority policy to make space in the class of service originally purchased."
Obviously it says at their discretion, but it does state they will put you on another airline. Will try again later on and keep the group updated (I at least, find this interesting!).
"B. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations
In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 260 of these conditions of carriage. If the passenger does not request a refund and cancellation of the ticket, Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased. At Delta’s sole discretion and if acceptable to the passenger, Delta may arrange for the passenger to travel on another carrier or via ground transportation. If acceptable to the passenger, Delta will provide transportation in a lower class of service, in which case the passenger may be entitled to a partial refund. If space on the next available flight is available only in a higher class of service than purchased, Delta will transport the passenger on the flight, although Delta reserves the right to upgrade other passengers on the flight according to its upgrade priority policy to make space in the class of service originally purchased."
Obviously it says at their discretion, but it does state they will put you on another airline. Will try again later on and keep the group updated (I at least, find this interesting!).
May 14, 2018, 5:17 pm
#15
Join Date: Nov 2011
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Quick update. I've made one call in so far and was unsuccessful. I did quote this section of the Contract of Carriage under rule 240 (pg 41 if anyone is interested):
"B. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations
In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 260 of these conditions of carriage. If the passenger does not request a refund and cancellation of the ticket, Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased. At Delta’s sole discretion and if acceptable to the passenger, Delta may arrange for the passenger to travel on another carrier or via ground transportation. If acceptable to the passenger, Delta will provide transportation in a lower class of service, in which case the passenger may be entitled to a partial refund. If space on the next available flight is available only in a higher class of service than purchased, Delta will transport the passenger on the flight, although Delta reserves the right to upgrade other passengers on the flight according to its upgrade priority policy to make space in the class of service originally purchased."
Obviously it says at their discretion, but it does state they will put you on another airline. Will try again later on and keep the group updated (I at least, find this interesting!).
"B. Delta’s Liability in the Event of Schedule Changes, Delays and Flight Cancellations
In the event of flight cancellation, diversion, delays of greater than 90 minutes, or delays that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment in accordance with Rule 260 of these conditions of carriage. If the passenger does not request a refund and cancellation of the ticket, Delta will transport the passenger to the destination on Delta’s next flight on which seats are available in the class of service originally purchased. At Delta’s sole discretion and if acceptable to the passenger, Delta may arrange for the passenger to travel on another carrier or via ground transportation. If acceptable to the passenger, Delta will provide transportation in a lower class of service, in which case the passenger may be entitled to a partial refund. If space on the next available flight is available only in a higher class of service than purchased, Delta will transport the passenger on the flight, although Delta reserves the right to upgrade other passengers on the flight according to its upgrade priority policy to make space in the class of service originally purchased."
Obviously it says at their discretion, but it does state they will put you on another airline. Will try again later on and keep the group updated (I at least, find this interesting!).