VA flight went mechanical, DL rebooked me on JQ, Mileage not Eligible for Skymiles?
May 2, 2018, 7:54 am
#1
Original Poster
Join Date: Feb 2013
Location: YOW/HBA
Programs: Qantas Silver, MileagePlus Silver
Posts: 418
VA flight went mechanical, DL rebooked me on JQ, Mileage not Eligible for Skymiles?
Hi everyone, as the title says, let me explain a bit further.
I was booked on DL7276, DL6793, DL2332 & DL4272 (HBA-MEL-LAX-YOW) with the first two flights on VA metal .
My first flight departing "Hobart International"
on VA went mechanical and would be delayed by several hours. Delta re-booked me on the next available flight to MEL, which was on JQ. The rest of my trip went well.
I checked the mileage posted for this trip and the HBA-MEL segment wasn't posted, so I submitted a claim on the DL website and provided my original boarding passes etc. I got a message back saying the segment was ineligible.
Question.... Why would it be ineligible, I asked for credit based on the original itinerary? Should I try and submit the claim again?
I was booked on DL7276, DL6793, DL2332 & DL4272 (HBA-MEL-LAX-YOW) with the first two flights on VA metal .
My first flight departing "Hobart International"
on VA went mechanical and would be delayed by several hours. Delta re-booked me on the next available flight to MEL, which was on JQ. The rest of my trip went well. I checked the mileage posted for this trip and the HBA-MEL segment wasn't posted, so I submitted a claim on the DL website and provided my original boarding passes etc. I got a message back saying the segment was ineligible.
Question.... Why would it be ineligible, I asked for credit based on the original itinerary? Should I try and submit the claim again?
May 2, 2018, 7:58 am
#2
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
Did you include the phrase "original routing credit"? If not, that phrase, plus mentioning the original flight number you're requesting mileage credit should get things on the right track.
If it helps, you aren't technically requesting credit for the new Jetstar flight - you're requesting it for the old DL 7276 flight.
If it helps, you aren't technically requesting credit for the new Jetstar flight - you're requesting it for the old DL 7276 flight.
May 2, 2018, 8:03 am
#3
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
Try again. Use the phrase 'original routing credit', submit the details of your original booking, and mention that you were rebooked involuntarily. You should be fine.
May 2, 2018, 8:05 am
#4
Original Poster
Join Date: Feb 2013
Location: YOW/HBA
Programs: Qantas Silver, MileagePlus Silver
Posts: 418
[QUOTE= If it helps, you aren't technically requesting credit for the new Jetstar flight - you're requesting it for the old DL 7276 flight.[/QUOTE]
My thoughts exactly, I provided my original DL 7276 boarding pass in my claim with a note on what happened. Figured this would be easy claim to review.
My thoughts exactly, I provided my original DL 7276 boarding pass in my claim with a note on what happened. Figured this would be easy claim to review.
May 2, 2018, 8:08 am
#5
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
You should try again and ask for Original Routing Credit (ORC) since this was an issue out of your control. Delta has been good to me about giving credit for similar issues (KL rebooked to LH, KE rebooked to OZ) but you need to remind them that they rebooked it for you and that it was due to a tech issue with VA. You might be able to call Delta and get them to fix it, the phone staff have always been able to fix issues like that for me, but then again I've almost always been a Platinum so YMMV.
Good Luck!
Good Luck!
Last edited by ttuna3; May 2, 2018 at 8:09 am Reason: typo
May 2, 2018, 12:58 pm
#6
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Don't even mention the Jetstar flight, just your confirmation number and original routing credit
You mention much else and it will just cause confusion.
May 2, 2018, 1:14 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
The exact words original routing credit tend to work like a charm IME.