Question about changing flights after delta schedule change
 

so before I spend an hour on the phone with the wrong person I thought I’d ask here.

I have a business class ticket with delta to London in August. Today I got an email from Travelocity (I purchased through them) that the return has been changed by 1.5 hrs earlier. Not a big deal however, I would love to change my departure by about the same amount of time. There are flights available with a connection through MSP instead of DTW. Would they be able to change the ticket now without the $450 change fee? And do I call delta or Travelocity? Thanks

Travelocity booked you = Travelocity rebooks you. A ninety minute change should, under Delta rules, qualify you for a flight change or refund.

This is the correct answer.

That said, if you have status with Delta you may have luck calling Delta and getting them to make the change. Benefit of trying that is if they do change for you they will then own the ticket and will be your point of contact going forward.

Thanks. Jus for update, in case anyone goes through something similar, Travelocity have me the option of changing the return trip only, or to cancel the whole trip for a full refund. But delta doesn’t allow changing the unaffected flights

Sorry if I wasn’t clear. I want to change the departure not the return. The change was only on the return. So the two options given were change the return or cancel the entire ticket. I will search and see if I can get a similar price on a different departure and if I can I’ll cancel and rebook

What you need is someone who can do you a favor. Travelocity, as OTA, just follows the rules. You need to call DL direct to see if they can do you a favor. ;) DL may take over your ticket, usually for $50 fee, and reissue it for your desired time. I said may as this is a favor, not a right.

DL has never refused to let me change an originating flight when there was a significant schedule change on the return

There is one case where I know DL will allow changes to the uneffected portion. If you end up changing the day due to schedule change, they'll allow you to change the portion that had no changes in order to keep same number of days at destination. Ie if you need to move the return back by a day due to schedule change, they'll let you move the outbound back by a day also.

Just an update called delta and Travelocity and no bueno on changing the departure. I can cancel the entire ticket but can’t change the departure time

This is as it should be.