DL Twitter
Apr 24, 2018, 5:21 am
#1
Suspended
Original Poster
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
DL Twitter
What happened? They used to be responsive now it seems as if they never respond.....
Last edited by vincentharris; Apr 24, 2018 at 7:49 am
Apr 24, 2018, 9:53 am
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Jeep ending up with replies 12 hrs after sending message.
Sorry, we've taken so long to reply. Hopefully your issue has been taken care of.
I've given up.
Sorry, we've taken so long to reply. Hopefully your issue has been taken care of.
I've given up.
Apr 24, 2018, 9:59 am
#6
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Apr 24, 2018, 10:17 am
#7
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,225
Were these DM's or tweets?
I tweeted, they got back to me 12 hours later. I DM'd the suggested new flights, and they were able to do it in 5 minutes.
I think I will try to just DM initially.
I tweeted, they got back to me 12 hours later. I DM'd the suggested new flights, and they were able to do it in 5 minutes.
I think I will try to just DM initially.
Apr 24, 2018, 10:32 am
#8
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Now it regularly seems to take longer, but its been a few months since 12 hour response times for me. I wonder if this is a result of more cuts thanks to Bastian.
Apr 24, 2018, 11:20 am
#9
Join Date: Aug 2016
Posts: 102
I asked a simple question. If I book a VS ticket in premium economy with a connection to DL, will that connection be in C+ or F?
They reply 16 hours later saying to let me know if I still need help.
12 hours after that they say they can't be sure but it should be C+.
I don't use it anymore either.
They reply 16 hours later saying to let me know if I still need help.
12 hours after that they say they can't be sure but it should be C+.
I don't use it anymore either.
Apr 24, 2018, 12:06 pm
#13
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,225
I always DM for privacy. The response time used to be under 1 hour every time for DMs - sometimes 10 minutes - via DM.
Now it regularly seems to take longer, but its been a few months since 12 hour response times for me. I wonder if this is a result of more cuts thanks to Bastian.
Now it regularly seems to take longer, but its been a few months since 12 hour response times for me. I wonder if this is a result of more cuts thanks to Bastian.
With the amazing hold times (and the last time it didn't give me the option of requesting a call back), 12 hour twitter delay is the only way to get changes done.
Its frustrating to deal with Delta.