"Miles Earned toward MQM Boost" Missing from AmEx Delta Reserve Statement
Apr 12, 2018, 3:39 pm
#1
Original Poster
Join Date: May 2014
Posts: 195
"Miles Earned toward MQM Boost" Missing from AmEx Delta Reserve Statement
Until recently, at the bottom of my monthly statement, there has been a box labeled "Miles Earned", and a chart below that listing my miles earned in the current month and year-to-date. Immediately below that, there has been a short paragraph for the Miles Boost at $30/60/90k of spending. This paragraph has always shown my year-to-date spend toward the Miles Boost. These two items have been at the bottom of every statement I have received from AmEx ... until now.
On my March statement, the "Miles Earned" box is there, and the chart is there, but the paragraph showing my progress toward the Miles Boost is gone. On my April statement, it's all gone -- the "Miles Boost" paragraph, the "Miles Earned" box, and the chart of miles earned.
Thinking that surely this information could be found somewhere online, I logged into my AmEx account. It's nowhere to be found.
I called AmEx. I spent 15 minutes with a front-line customer-service rep who gave me a completely nonsensical explanation, then another 15 minutes with a supervisor who acknowledged the problem but couldn't explain why it had happened, whether it will be fixed, or how I can access this information in the future.
Has anyone else noticed this? I'm thinking this might be a sign that it's time for me to cancel my AmEx Delta card and switch to the AmEx Platinum, for all the reasons many of you have given on other threads.
On my March statement, the "Miles Earned" box is there, and the chart is there, but the paragraph showing my progress toward the Miles Boost is gone. On my April statement, it's all gone -- the "Miles Boost" paragraph, the "Miles Earned" box, and the chart of miles earned.
Thinking that surely this information could be found somewhere online, I logged into my AmEx account. It's nowhere to be found.
I called AmEx. I spent 15 minutes with a front-line customer-service rep who gave me a completely nonsensical explanation, then another 15 minutes with a supervisor who acknowledged the problem but couldn't explain why it had happened, whether it will be fixed, or how I can access this information in the future.
Has anyone else noticed this? I'm thinking this might be a sign that it's time for me to cancel my AmEx Delta card and switch to the AmEx Platinum, for all the reasons many of you have given on other threads.
Apr 12, 2018, 4:35 pm
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,796
Have a look at this thread:
Amex spend waiver not updating on Skymiles Account?
Amex spend waiver not updating on Skymiles Account?
Apr 13, 2018, 1:58 am
#3
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
Have a look at this thread:
Amex spend waiver not updating on Skymiles Account?
Amex spend waiver not updating on Skymiles Account?
Apr 13, 2018, 2:36 am
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,021
Under Statements and Activity section online there is a "Year to Date Jan 1, 2018 to Present" time period option. This can include non-qualifying spend like the Annual Fee, but otherwise is pretty accurate. My March 25th online PDF statement has the Miles Earned section and the Boost progress.
Apr 15, 2018, 10:29 am
#6
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
My March 16 statement had the usual info.
It will be interesting to see whether, in the next statement, the paragraph that describes the two mileage boots will have been modified to describe the new, third boost.
It will be interesting to see whether, in the next statement, the paragraph that describes the two mileage boots will have been modified to describe the new, third boost.