Sat 4/14; Weather at MSP; 3-5" Snow; Winds 20-30 mph
Apr 15, 2018, 3:34 pm
#77
Join Date: Aug 2003
Location: MSY
Programs: Delta Platinum/1MM, Hilton Diamond
Posts: 652
Operations are MKE are a mess. I've been auto-rebooked three times, and each time the new flights have been cancelled. Lines at the ticket counter are a mess, and hold times are 2+ hours.
I have already paid for a hotel tonight at MKE, but I wonder if I just drive to ORD, that agents there could handle the rebooking.
Not sure why only DL flights are being cancelled. Other airlines appear to be running normal operations, albeit with minor delays.
I can't rebook via the app because there is no option to do so.
I have already paid for a hotel tonight at MKE, but I wonder if I just drive to ORD, that agents there could handle the rebooking.
Not sure why only DL flights are being cancelled. Other airlines appear to be running normal operations, albeit with minor delays.
I can't rebook via the app because there is no option to do so.
Apr 15, 2018, 3:36 pm
#78
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Same for me! I called the DM line also for an unrelated issue, and the recording stated that my wait time to speak to an agent would be between 60-70 mins! The automated system called me back in 65 mins! Definitely a record for me!
Apr 15, 2018, 3:39 pm
#79
Join Date: Dec 2017
Programs: SM/Marriott/Hilton - Diamond
Posts: 37
Down to a 24 minute connection in SLC if we leave on time (not looking good). Any hotels near SLC?
Update: They moved the flight to 815, then moved it back to 615. DL.com shows 615, FlightAware shows 815.
Update: They moved the flight to 815, then moved it back to 615. DL.com shows 615, FlightAware shows 815.
Last edited by z06mir; Apr 15, 2018 at 3:50 pm
Apr 15, 2018, 3:51 pm
#80
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Things could be worse. You could be (not) flying SY from Mexico back to MSP.
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Apr 15, 2018, 3:57 pm
#81
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Operations are MKE are a mess. I've been auto-rebooked three times, and each time the new flights have been cancelled. Lines at the ticket counter are a mess, and hold times are 2+ hours.
I have already paid for a hotel tonight at MKE, but I wonder if I just drive to ORD, that agents there could handle the rebooking.
Not sure why only DL flights are being cancelled. Other airlines appear to be running normal operations, albeit with minor delays.
I can't rebook via the app because there is no option to do so.
I have already paid for a hotel tonight at MKE, but I wonder if I just drive to ORD, that agents there could handle the rebooking.
Not sure why only DL flights are being cancelled. Other airlines appear to be running normal operations, albeit with minor delays.
I can't rebook via the app because there is no option to do so.
My *guess* would be that lots of the DL flights at MKE have aircraft coming from or going to MSP and DTW, both of which seem to have weather problems today.
If you're an experienced snow driver and can get a rental car that's good in the snow and has I-pass/EZ-pass for the Illinois tollways, it's a pretty easy drive from MKE to ORD (or MDW, but that's on the other side of Chicago). However, remember that DL doesn't have much service at ORD beyond hubs such as MSP, DTW, and ATL. It could be tough to leave ORD onb DL for tyhe same reasons as you're having problems at MKE.
If you're an experienced snow driver and can get a rental car that's good in the snow and has I-pass/EZ-pass for the Illinois tollways, it's a pretty easy drive from MKE to ORD (or MDW, but that's on the other side of Chicago). However, remember that DL doesn't have much service at ORD beyond hubs such as MSP, DTW, and ATL. It could be tough to leave ORD onb DL for tyhe same reasons as you're having problems at MKE.
Apr 15, 2018, 3:57 pm
#82
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Things could be worse. You could be (not) flying SY from Mexico back to MSP.
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Apr 15, 2018, 4:05 pm
#83
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 9,985
The "airport" hotels are mostly in an office park immediately west of the airport called the International Center. But it is just as easy to hop on the train and ride to downtown SLC. There are several hotels immediately adjacent to stations, at various price points.
Apr 15, 2018, 4:15 pm
#84
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Building on that, use an app like Hotel Tonight, or Priceline's Express Deals. SLC is still showing 'airport' hotels for tonight.
Apr 15, 2018, 4:30 pm
#85
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Things could be worse. You could be (not) flying SY from Mexico back to MSP.
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Passengers stuck in Mexico as Sun Country Airlines cancels flights to MSP - Story KMSP
Apr 15, 2018, 4:48 pm
#86
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,220
Apparently 469 flights from MSP were cancelled yesterday and the airport hotels filled up quickly. However, at times it wouldn't have been easy to get from the airport to a hotel, although I didn't see any places in the immediate metro area where the road conditions were posted as "travel not advised."
Joking aside, this is at least the third major snow delay/cancellation event this year for MSP.
Apr 15, 2018, 4:49 pm
#87
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,412
I am also surprised. You would think they would at least contract with DL or a charter carrier.
This is also a perfect example of where an airline should be liable for the customer's situation. SY could not control the weather, but they do have control over their ability to prepare for the highly likely event that a large snowstorm would occur at MSP, their base. It's moments like this when you can really see the value of the global legacy carriers. Yes, people have had to wait a bit to get through to DL, some even for a few hours, but SY pax have literally been left stranded in another country, apparently with only a segment refund as the resolution. I feel confident in saying that DL would never do this to their customers, including at a seasonal destination where the last flight out of the season was cancelled. DL would send another plane.
Last edited by jdrtravel; Apr 15, 2018 at 5:01 pm
Apr 15, 2018, 5:02 pm
#88
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,292
As a Marriott/SPG slob I would probably choose this but there is a fairly new looking Spring Hill Suites near SLC showing availability tonight for $84. (Probably will be cheaper than some of the downtown hotels)
Apr 15, 2018, 5:11 pm
#89
Join Date: Dec 2017
Programs: SM/Marriott/Hilton - Diamond
Posts: 37
My DL journey for today has ended. I booked a ticket on United much to my dismay. The ticket agent here in RAP was offering passengers flights to DEN with a connection to their destination but she said mine "wasn't available" so I gave up and booked it on my phone. I feel bad for the ticket agents.... lots of upset passengers but it appeared from the outside they were picking and choosing who to help more.
