Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Drink Vouchers ot showing on mobile app

Drink Vouchers ot showing on mobile app

Reply

Old Apr 11, 18, 9:09 am
  #1  
Original Poster
 
Join Date: Apr 2018
Programs: Delta diamond 1MM, Hilton diamond
Posts: 7
Drink Vouchers ot showing on mobile app

If I go to my account on the web I can see 6 drink vouchers. They also used to show up in the wallet on the mobile app.but for some reason they no longer show on the app. anyone else have this problem?
pnorrey is offline  
Reply With Quote
Old Apr 11, 18, 10:22 am
  #2  
 
Join Date: Jan 2010
Location: OH
Programs: DL Dia, KM, 2MM, Hilton Dia, Natl Emer Exec. Avis Pres.
Posts: 106
as a data point - I'm on a flight and just checked - mine show up fine.
hortkie is offline  
Reply With Quote
Old Apr 11, 18, 10:39 am
  #3  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 9,812
I noticed yesterday that mine are missing from the app also (Android, version 4.11). "My Wallet" only includes my virtual DM card, Stored Payment Methods, and Receipts, even after closing/re-opening the app, force stop, and login/logout.

I thought I remembered seeing a thread that speculated that maybe the app "knew" if your next flight was in C+/F and you wouldn't need the coupons but I can't find that thread today, and I find that extremely dubious because it's needless complicated and not the sort of thing you'd expect from their IT...
Zorak is online now  
Reply With Quote
Old Apr 11, 18, 10:40 am
  #4  
 
Join Date: Jan 2010
Location: District of Columbia
Programs: Delta Plat, Amex Plat, Hotels.com Gold, Hertz 5 star, WMATA smartrip card
Posts: 1,055
YES! Same happened to me two days ago. They still haven't re-appeared.

Also, Zorak, I was in regular Y, not comfort, so your theory ain't right...
koreanair720 is online now  
Reply With Quote
Old Apr 11, 18, 10:48 am
  #5  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 9,812
Originally Posted by koreanair720 View Post
YES! Same happened to me two days ago. They still haven't re-appeared.

Also, Zorak, I was in regular Y, not comfort, so your theory ain't right...
Just to be clear, it wasn't my theory, and I was skeptical about it anyway but good to have it debunked.
Zorak is online now  
Reply With Quote
Old Apr 11, 18, 11:11 am
  #6  
 
Join Date: Mar 2009
Location: GEG
Programs: DL DM, IHG PLAT
Posts: 49
I checked both of my phones (both are Pixel XL phones with Android 8.1 and version 4.11 of the Delta app) and noticed the vouchers appear on one phone but not the other. I tried clearing the application cache on the phone that was missing the voichers and they still didn't appear. On the phone that they do appear, I'm able to open them up without an issue.

Odd that they're showing on one and not the other.
drchrysler is offline  
Reply With Quote
Old Apr 11, 18, 11:25 am
  #7  
 
Join Date: Jun 2010
Location: Washington, DC
Programs: DL-Platinum UA-Silver
Posts: 313
My vouchers are no longer showing in my App either as of a few days ago.
Keith2004 is offline  
Reply With Quote
Old Apr 11, 18, 1:25 pm
  #8  
 
Join Date: Mar 2000
Location: HSV
Programs: DL DM, Marriott lifetime Ti, USMC
Posts: 490
Originally Posted by Keith2004 View Post
My vouchers are no longer showing in my App either as of a few days ago.
I tried to access drink coupons in the iOS app on Monday while aboard DL 30 in plain Y. I didn't see the coupons. Right now I'm aboard DL 31 in paid C and... the coupons are there. Sounds like a randomly appearing bug to me.
paulr is offline  
Reply With Quote
Old Apr 11, 18, 1:52 pm
  #9  
 
Join Date: Jan 2010
Location: District of Columbia
Programs: Delta Plat, Amex Plat, Hotels.com Gold, Hertz 5 star, WMATA smartrip card
Posts: 1,055
Yet another example of new technologies not actually being that useful. I miss the paper vouchers!
dc2005b likes this.
koreanair720 is online now  
Reply With Quote
Old Apr 11, 18, 1:57 pm
  #10  
 
Join Date: Jan 2010
Location: BOS
Programs: DL GM
Posts: 299
Mine are also missing (Android 4.11). I actually printed mine out for a flight this weekend (C+ is full).
yaychemistry is offline  
Reply With Quote
Old Apr 11, 18, 6:06 pm
  #11  
Original Poster
 
Join Date: Apr 2018
Programs: Delta diamond 1MM, Hilton diamond
Posts: 7
Fixed it !!! Had to delete the app from my phone. Reboot the phone then reinstall the app. Now the vouchers are back
Keith2004 likes this.
pnorrey is offline  
Reply With Quote
Old Apr 11, 18, 7:32 pm
  #12  
 
Join Date: Jun 2010
Location: Washington, DC
Programs: DL-Platinum UA-Silver
Posts: 313
Originally Posted by pnorrey View Post
Fixed it !!! Had to delete the app from my phone. Reboot the phone then reinstall the app. Now the vouchers are back
Worked for me too!
Though all I did was delete and reinstall the app
Keith2004 is offline  
Reply With Quote
Old Apr 11, 18, 7:36 pm
  #13  
Original Poster
 
Join Date: Apr 2018
Programs: Delta diamond 1MM, Hilton diamond
Posts: 7
I just did the reboot to vve on the safe side. Glad it worked for you. Hope dont have to do this too often
Keith2004 likes this.
pnorrey is offline  
Reply With Quote
Old Apr 12, 18, 1:22 am
  #14  
 
Join Date: Jun 2015
Location: SFO/SJC, BWI
Programs: :rolleyes:, DL DM, Mlife Plat, TR 7*, SPG/MR Plat, UA 1K
Posts: 9,812
FWIW I was able to fix this via Settings > Apps > Fly Delta > Storage > Clear Data followed by logging in again.
yaychemistry likes this.
Zorak is online now  
Reply With Quote
Old Apr 12, 18, 2:38 am
  #15  
 
Join Date: Sep 2017
Location: ATL
Programs: A few
Posts: 103
Originally Posted by Zorak View Post
FWIW I was able to fix this via Settings > Apps > Fly Delta > Storage > Clear Data followed by logging in again.
Just did the same, it worked for me as well. Thanks for the tip!
Loadmaster is offline  
Reply With Quote

Thread Tools
Search this Thread