MQD cancelled on cancelled flight
Mar 27, 2018, 7:54 pm
#1
Original Poster
Join Date: Aug 2005
Posts: 16
MQD cancelled on cancelled flight
In flying the family home internationally for the holidays, we purchased J on DL ticket stock to increase our spend(MQD) and miles(MQM) to make GM status for the kids. Unfortunately our first leg had mechanical problems and was cancelled and we were re-reouted to LH/UA. At the time of the flight, the DL agent on the phone said that the status would be taken care of because it was not our fault and we purchased the tickets with DL.
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Mar 27, 2018, 8:01 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,037
Does the flight status still show as "OPEN" in the receipts? That may be inhibiting the credit. If they could change it to "FLWN" it might go through. It would remove any residual value from the ticket.
Last edited by xliioper; Mar 27, 2018 at 8:08 pm
Mar 27, 2018, 8:03 pm
#3
Join Date: May 2017
Posts: 32
In flying the family home internationally for the holidays, we purchased J on DL ticket stock to increase our spend(MQD) and miles(MQM) to make GM status for the kids. Unfortunately our first leg had mechanical problems and was cancelled and we were re-reouted to LH/UA. At the time of the flight, the DL agent on the phone said that the status would be taken care of because it was not our fault and we purchased the tickets with DL.
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Mar 27, 2018, 8:19 pm
#4
Original Poster
Join Date: Aug 2005
Posts: 16
Thanks for the questions and outrage "unacceptable", DL reps say it was not flown on DL (or skyteam at that) and credits will only be given for flown on DL/ST. They just keep giving the run around.
To add insult to injury, the LH/UA flight was delayed which led to a missed connection, and overnight stay, and rerouting to SQ. It was a nice SQ flight but 40 hours later and no MQD and MQM and lower status for the kids.
To add insult to injury, the LH/UA flight was delayed which led to a missed connection, and overnight stay, and rerouting to SQ. It was a nice SQ flight but 40 hours later and no MQD and MQM and lower status for the kids.
Mar 27, 2018, 8:19 pm
#5
Join Date: Jan 2014
Programs: DL PM, Hyatt Globalist, IHG Spire
Posts: 98
Original routing credit or ORC is what it’s typically called. Definitely ask for this if you haven’t already (though it sounds like you may have). Check the receipts as mentioned before to see if it’s OPEN or FLWN. I’ve asked for ORC and received it in a similar situation as you but it was years and years ago.
Mar 27, 2018, 8:33 pm
#7
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
In flying the family home internationally for the holidays, we purchased J on DL ticket stock to increase our spend(MQD) and miles(MQM) to make GM status for the kids. Unfortunately our first leg had mechanical problems and was cancelled and we were re-reouted to LH/UA. At the time of the flight, the DL agent on the phone said that the status would be taken care of because it was not our fault and we purchased the tickets with DL.
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Now 3 months later and multiple phone calls to Skymiles, transfers to customer service, referral to customer service website with webform completion, referral to DL/AF partnership office, their flat response is "you didn't fly with Delta so you do not get the MQM or MQD". We were offered the opportunity to pay several hundred dollars per person to buy the status for the kids.
When this happened in the past, they always gave the credit as if we flew the flight.
Delta still got the money, Delta failed to provide the flight and rerouted us, shouldn't we still get status? When did this change happen? Why? Has it happened to others?
Basically, by flying another carrier, you wiped out the MQD. I would have insisted DL or another partner that gives the credit, as what a rogue agent says they cannot always enforce (as you are seeing play out) and their system doesn't give credit for non-alliance partners.
The only time I have accepted DL reroutes on a non-ST carrier is when its an award...because there's no frequent flyer credit anyways. Every other time, there is ALWAYS a Delta, partner, or Delta codeshare option that they can somehow put through (or I can wait a little bit for).
Mar 27, 2018, 8:50 pm
#8
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
I had a situation two years ago when flying from SFO>SEA>ICN, when the inbound E175 to fly the SFO>SEA sector had a cockpit door which opened on the flight and wouldn't close or lock. So with the delay while DL try to fix it and then ultimately substituted another E175 which was going to make me miss the SEA>ICN flight, DL booked me on a direct SFO>ICN flight on UA, leaving within the hour, in economy class as that was what I was booked in, and I received the MQMs, which UA awarded, and the MQDs as if I had flown the original DL flights!