New Third MQM Award Level for Reserve/Plat Cards (targeted)
Aug 3, 2018, 12:21 pm
#136
Join Date: Jul 2007
Location: ATL
Programs: DL DM 1.77MM, Marriott LT Plat
Posts: 2,782
3rd set of 15k MQM just posted today.
Interesting data point; my statement crossing 90K closes next Monday, so I was expecting to wait until either ~next weds or "10-12 weeks" after that...nice surprise heading into the weekend.
Interesting data point; my statement crossing 90K closes next Monday, so I was expecting to wait until either ~next weds or "10-12 weeks" after that...nice surprise heading into the weekend.
Aug 3, 2018, 12:35 pm
#137
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,509
Aug 3, 2018, 2:48 pm
#138
Join Date: Jul 2008
Posts: 792
Says to me they are less interested in how much you fly than they are in how much you spend. So they are welcoming of a diamond that spends 15k and only flies 80,000 miles to do so but not so much the person that spends 10,000 and flies 125,000 miles
i didn’t get the offer so I stopped my spend at 60,000 on the dot.
Aug 6, 2018, 7:25 am
#140
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Says to me they are less interested in how much you fly than they are in how much you spend. So they are welcoming of a diamond that spends 15k and only flies 80,000 miles to do so but not so much the person that spends 10,000 and flies 125,000 miles
i didn’t get the offer so I stopped my spend at 60,000 on the dot.
I personally stop just past 60K. I haven't gotten the 2nd boost yet but statement isn't closed. My household will swap over to the regular platinum and spend the rest of the year on that.
Aug 15, 2018, 9:46 am
#142
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
Sounds like it was targeted. It pisses me off that the one link someone posted shows I'm eligible.
I called Am Ex a few weeks ago about this and received this message this morning:
Thank you for your inquiry regarding the above mentioned Account.
Dear XXX:
In addition to our tried and true traditional marketing channels like email and direct mail, we have a diverse set of innovative digital channels which enable Merchants to engage with Card Members and provide exclusive offers through social/mobile platforms like Twitter or Facebook, as well as, a suite of online advertising media solutions.
We were unable to locate any additional promotional offers associated with your account at this time. Therefore, we are unable to process your request for promotional offers received after the Card account was opened.
If you have additional questions, please visit our website at americanexpress.comor call us at the number on the back of your Card.
To learn more about our membership rewards programs and benefits, please visit us online at americanexpress.com.
Thank you for your Card Membership.
Sincerely,
American Express Customer Care
Dispute Reference Number XXXX
I called Am Ex a few weeks ago about this and received this message this morning:
Thank you for your inquiry regarding the above mentioned Account.
Dear XXX:
In addition to our tried and true traditional marketing channels like email and direct mail, we have a diverse set of innovative digital channels which enable Merchants to engage with Card Members and provide exclusive offers through social/mobile platforms like Twitter or Facebook, as well as, a suite of online advertising media solutions.
We were unable to locate any additional promotional offers associated with your account at this time. Therefore, we are unable to process your request for promotional offers received after the Card account was opened.
If you have additional questions, please visit our website at americanexpress.comor call us at the number on the back of your Card.
To learn more about our membership rewards programs and benefits, please visit us online at americanexpress.com.
Thank you for your Card Membership.
Sincerely,
American Express Customer Care
Dispute Reference Number XXXX
Aug 15, 2018, 7:57 pm
#143
Join Date: May 2006
Location: NYC
Programs: Delta DM/2MM, Flying Blue Gold, Hertz Platinum
Posts: 1,934
I did not get the email, but called a couple of months ago and was told I was eligible, so I continued spending.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
Aug 16, 2018, 7:18 am
#144
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
I did not get the email, but called a couple of months ago and was told I was eligible, so I continued spending.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
Aug 27, 2018, 2:03 pm
#145
Join Date: Jun 2010
Programs: DL Diamond MM, SPG Platinum, Skywards Silver
Posts: 319
I did not get the email, but called a couple of months ago and was told I was eligible, so I continued spending.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
Crossed the 90k threshhold last month, did not get the boost.
Today I called and spoke to a seemingly knowledgeable representative who said ALL reserve card holders are eligible, but because it's a special promotion it'll take 10-12 weeks... so for me by now 6-8 weeks to post.
I just got off the phone after the 2nd statement closing and the bonus not posting. I was told the same thing. I gave her the website of the offer and she said that a case was open, I was entitled to the bonus, but that it was going to be the 10-12 weeks. This is encouraging but also contradicts what some people have experienced. I've printed everything, saved my case number with AMEX, so I'll fight this one. I have about 4-6 weeks left to wait....
Aug 28, 2018, 12:27 pm
#146
Join Date: Jan 2013
Location: CLT-adjacent
Programs: AARP, DL Skymiles, Marriot Bonvoy, Moe's Rewards
Posts: 964
I logged into my account today and realized all email communications, including special offers, were turned off so I wonder if that's why I didn't get it. I plan to call and ask since the chat function isn't working from my tablet
Aug 28, 2018, 3:20 pm
#147
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
This was definitely a targeted offer, and I have yet to hear a true case of someone who received the third bonus without receiving the offer. I have made several phone calls about it to no avail.
Companies that make targeted offers should realize how much bad will is generated from the many excellent and loyal customers who did not receive the offer! Not to mention the time their CSRs waste fielding phone calls from these disappointed customers.
Companies that make targeted offers should realize how much bad will is generated from the many excellent and loyal customers who did not receive the offer! Not to mention the time their CSRs waste fielding phone calls from these disappointed customers.
Aug 28, 2018, 6:03 pm
#148
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Also the statements clearly state (new language) that there are only two MQM bonuses per year per card and that there is nothing past the second level.