Missing SPG points for Delta flights
Mar 8, 2018, 7:00 am
#1
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Original Poster
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Missing SPG points for Delta flights
The posting of SPG points for flights with Delta was always seamless, until now.
My last three Delta flights have not posted with SPG.
Do I file a missing points request with SPG or do I go to Delta? I checked my Delta account and I receives miles for the flights.
My last three Delta flights have not posted with SPG.
Do I file a missing points request with SPG or do I go to Delta? I checked my Delta account and I receives miles for the flights.
Mar 8, 2018, 8:28 am
#2
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Was it international on AF or KL code? No SPG.....as I learned the hard way (even though it was DL metal)
I have one next week that was coded DL (AF metal) but due to schedule change is now coded AF and I will not get SPG. They were too imcompetent to process the change without using AF flight # - "DM" agent never heard of SPG crossover. Took 3 agents and reissue desk and 30 minutes to sort
BTW, good luck because the one time I did have a problem SPG referred me to DL and DL referred me to SPG...never did get sorted
I have one next week that was coded DL (AF metal) but due to schedule change is now coded AF and I will not get SPG. They were too imcompetent to process the change without using AF flight # - "DM" agent never heard of SPG crossover. Took 3 agents and reissue desk and 30 minutes to sort
BTW, good luck because the one time I did have a problem SPG referred me to DL and DL referred me to SPG...never did get sorted
Mar 8, 2018, 12:05 pm
#5
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Mar 8, 2018, 12:08 pm
#6
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 867
My guess is that it runs as a sort of "batch" process based upon a period of dates, rather than flights as part of a specific itinerary. I've noticed that all of my flights within a given time period will post at once (say 3 out of 4, with the 4th being the return leg of the second RT ticket), and then the final leg posts 1-2 weeks later once the next set of dates processes.
Aug 12, 2018, 5:02 pm
#7
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Join Date: May 1998
Location: NYC
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Was it international on AF or KL code? No SPG.....as I learned the hard way (even though it was DL metal)
I have one next week that was coded DL (AF metal) but due to schedule change is now coded AF and I will not get SPG. They were too imcompetent to process the change without using AF flight # - "DM" agent never heard of SPG crossover. Took 3 agents and reissue desk and 30 minutes to sort
BTW, good luck because the one time I did have a problem SPG referred me to DL and DL referred me to SPG...never did get sorted
I have one next week that was coded DL (AF metal) but due to schedule change is now coded AF and I will not get SPG. They were too imcompetent to process the change without using AF flight # - "DM" agent never heard of SPG crossover. Took 3 agents and reissue desk and 30 minutes to sort
BTW, good luck because the one time I did have a problem SPG referred me to DL and DL referred me to SPG...never did get sorted
Looks like I’m having same problem. SPG refers me to DL. DL refers me to SPG.
good riddance.
Aug 12, 2018, 7:30 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
It's in the Crossover Rewards FAQ. 'If you are missing Starpoints for an eligible Delta flight, contact Delta.'
Aug 12, 2018, 7:35 pm
#9
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Join Date: Sep 2003
Location: San Antonio
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Posts: 27,042
The problem is getting agent to understand what type of points you're talking about. If it's miles earned because of your bill and selecting miles, then SPG is responsible. However if it's miles because of Crossover Rewards earning, DL is responsible for fixing.
Aug 14, 2018, 7:36 pm
#11
Join Date: Dec 2015
Location: Houston
Programs: DL Platinum, UA Silver
Posts: 37
I flew from NYto Australia on July 15. ROC-ATL credited a few days later automatically, but my other two legs were missing
Complained to SPG via Twitter and a few days later, they credited my second leg to LAX, but told me that my LAX-Australia flight was not eligible. I copy+pasted the Crossover Rewards policy from Delta's website to SPGAssist on Twitter yesterday morning and asked why not eligible.
This morning, got a follow up message that the missing 3,400 SPG points were credited to my account.
Complained to SPG via Twitter and a few days later, they credited my second leg to LAX, but told me that my LAX-Australia flight was not eligible. I copy+pasted the Crossover Rewards policy from Delta's website to SPGAssist on Twitter yesterday morning and asked why not eligible.
This morning, got a follow up message that the missing 3,400 SPG points were credited to my account.