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Amex spend waiver not updating on Skymiles Account?

Amex spend waiver not updating on Skymiles Account?

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Old May 5, 18, 6:41 pm
  #61  
 
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Well, finally got FO today, >2 months after meeting the spend requirement. The e-mail heading reads.. "Couldn't wait another minute to share.."
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Old Sep 7, 18, 8:06 pm
  #62  
 
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How is everyone doing on the display for the spend waiver? Mine is showing $13-14K as of AUG 11. My statement closed on Aug 10 with $21K spend. I guess I'll wait until my next statement closes on Sept 9 -- should be over the $25K mark at that point.
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Old Sep 7, 18, 8:17 pm
  #63  
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Mine is showing spend as of September 1 (not related to my statement closing date) as progress toward the DM waiver, but I've already satisfied the DM MQD requirement. During some periods in the past, the spend tracker on my app updated regularly on Friday night/early Saturday morning, so I'm watching to see whether it changes overnight. I know I've charged enough to my Reserve card in the last week for it to advance.

ADDED: No change so far this (Saturday) morning.

Last edited by MSPeconomist; Sep 8, 18 at 9:12 am
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Old Sep 7, 18, 9:04 pm
  #64  
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Mine is still showing $21-22K even though I passed $25K in February. I guess I need to phone in and annoy them.
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Old Sep 15, 18, 10:10 am
  #65  
 
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Originally Posted by bworrell View Post
How is everyone doing on the display for the spend waiver? Mine is showing $13-14K as of AUG 11. My statement closed on Aug 10 with $21K spend. I guess I'll wait until my next statement closes on Sept 9 -- should be over the $25K mark at that point.
Unfortunately I didn't hit the $25K mark with my latest statement close... qualified spend is $24.5K. However, my spend waiver is now showing as $16-17K as of SEP 11, so it's still pretty far behind.

I went ahead and called Amex, who opened a case. I have absolutely no faith that this will be solved anytime soon.

Also, this is the first statement that had this on it, instead of showing my qualified spend:
To view your Delta SkyMiles® account balance, visit delta.com. For Qualified Spend progress towards your Miles Boost thresholds, call the number on the back of your Card.
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Old Sep 16, 18, 1:20 am
  #66  
 
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Originally Posted by bworrell View Post
I went ahead and called Amex, who opened a case. I have absolutely no faith that this will be solved anytime soon.:
Mine has been annoyingly slower than usual lately too... only updating once in the past 30 days or so (on September 1st) whereas it used to be almost weekly. And I have Amex working on another tech issue too at the moment regarding my FICO score not updating whereas all other cards are. Sounds like Amex is having some IT issues and I too have no faith a solution is near.
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Old Sep 16, 18, 8:42 pm
  #67  
 
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There was another thread about this a few days ago, see here

Who the heck updates my card spend information with Delta?

Seems like updates got going again sometime last week.
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Old Dec 5, 18, 3:08 pm
  #68  
 
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This issue is happening on my account. I've spoken with several reps, I'm currently a DM and have reached the MQD waiver for 2019 Diamond status. Any suggestion on how to update the status online? Stuck and hasn't updated the MQD waiver status bar since Sept 12, 2018
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Old Dec 6, 18, 5:14 am
  #69  
 
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I just signed up to ask this question! I have hit the $25,000 benchmark on my Delta Platinum AmEx, which would activate the 10,000 MQM bonus. That would get my Gold. The annoying thing is it updates on Dec. 13, the same day as my flight. It would be nice to have it a day or so before to help with my upgrade chances, but oh well.
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Old Dec 6, 18, 7:01 am
  #70  
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Mine hasn't updated since November 12th, although I hit the DM MQD requirement a while ago.
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Old Dec 6, 18, 7:43 am
  #71  
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Originally Posted by JordanV View Post
I just signed up to ask this question! I have hit the $25,000 benchmark on my Delta Platinum AmEx, which would activate the 10,000 MQM bonus. That would get my Gold. The annoying thing is it updates on Dec. 13, the same day as my flight. It would be nice to have it a day or so before to help with my upgrade chances, but oh well.
The 10K MQM Boost will not post until your next statement close. There is nothing you can do to speed this up. If your next statement close is not until January, they will just backdate the Boost to Dec 31, 2018 and count it towards your 2018 totals.
The MQD counter is updated more frequently and is unrelated to when the MQM Boost will post. The MQD counter used to be updated every few days, but now it seems to be every few weeks. Mine just updated a day or two ago and shows spend as of Nov 26 (which was my last statement close). So it is not actually an up-to-date amount. I suspect they changed it to update less frequently to reduce cases where people go above the MQD waiver threshold and then drop below it due to returning something.
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Old Dec 6, 18, 7:52 am
  #72  
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I've scanned this thread, but looking for any recent solutions. One of my employees is FO, his spend is well over $30k and Delta even gave him his 10,000 MQM bonus, but DL.com hasn't updated his spend level since August and it shows him missing the MQD waiver. Again, they gave him the 10,000 MQM's so DL knows he hit the spend.

He's called Amex and DL and hasn't had any luck fixing this yet.
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Old Dec 6, 18, 7:55 am
  #73  
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Originally Posted by DCAproducer View Post
I've scanned this thread, but looking for any recent solutions. One of my employees is FO, his spend is well over $30k and Delta even gave him his 10,000 MQM bonus, but DL.com hasn't updated his spend level since August and it shows him missing the MQD waiver. Again, they gave him the 10,000 MQM's so DL knows he hit the spend.

He's called Amex and DL and hasn't had any luck fixing this yet.
Did he have any large returns or MS activity? I believe there have been some cases were certain unqualified spend was counted toward the Boost, but not the waiver.
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Old Dec 6, 18, 8:03 am
  #74  
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Originally Posted by LBJ View Post
Did he have any large returns or MS activity? I believe there have been some cases were certain unqualified spend was counted toward the Boost, but not the waiver.
Nope. And he's well over $30k in spending. The counter on DL.com hasn't changed since August, so DL is obviously missing something somewhere.
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Old Dec 10, 18, 5:18 pm
  #75  
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Update: Friend said the update rolled out over the weekend and his spend is now correct. Odd it took so long for some this year.
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