adamak

I need help. Tomorrow (Sat)'s 7am flight JFK-LAX cancelled. Looked like the inbound flight was cancelled tonight, that's why. We're going to HNL and I don't think there is an other option. What should I do? I'm not Delta elite and tickets are booked on points. Do I just call their regular reservation # and wait?

Cory6188

Definitely frustrating, but don't panic - you should have options from JFK/LGA/EWR (whatever's easiest for you, assuming there are seats) to ATL, SLC, or SEA, where you can connect to HNL from there. Try delta.com first to see if it allows you to rebook (or it might have already done so automatically) - you could save yourself a step calling if the website decides to cooperate, and it usually offers a fair bit of flexibility for rebooking in case of IRROPS.

adamak

DL website has no alternative flights. Phone wait time is over 2 hrs (I'm on hold). I'm on Expert Flyer looking for availability, everything is 0, and even 3/5 is pretty spotty. Which fare class is Comfort + award? Do I need to book into that, or will they allow me to take any empty C+ seats?
We're on spring break, so we only have a week.

Bowgie

Wife and I were auto-rebooked from tonight's (Mar 2) redeye SAN-(JFK)-BOS to the following morning, and arriving in BOS at midnight on Mar 3 from FLL (of all places!). I can't really fault the auto-rebook process considering the lack of options. At least Delta gave me about 6 hours advance notice that tonight's departure is cancelled.

This was to be a "fun" weekend trip, not a "must be there trip." I sent a Twiiter DM to Delta to please "cancel and refund" and please restore the companion cert I used to book the trip in the first place. I don't expect a reply anytime soon.

With the waiver in place, does the cancellation have to happen before my (re)-scheduled departure tomorrow? Delta.com won't let me cancel online.

Update: I called Delta and they answered on the first ring, which is amazing considering the all the storm cancellations. Ticket price goes to refunds department to process, and the companion cert goes back into my wallet.

rylan

You don't need award inventory to be available due to a cancelation/rebook like this. You just need available seats on the plane for your JFK-HNL ticket.

The problem is, as you saw, things are packed. Looking at EF also, I see nothing for the NYC area to HNL for tomorrow... next availability is Sun LGA-MSP-HNL but C+ is showing 0 and its only Y2 for the LGA-MSP leg. There are open/unassigned C+ seats on both flights however.

FlyinHawaiian

+1 and I were flying on DL427, the 9:30 p.m. JFK-LAX flight tonight. We got to the airport around 6:45 p.m. and the T4 lobby and TSA PreCheck line was about as empty as I've ever seen it. I went to go find a co-worker who was booked on DL454, the 7:30 p.m. flight to LAX. She was originally on an AA flight earlier this morning that ended up returning to the gate after the three hour tarmac rule and then cancelled, rebooked on B6 that then cancelled, and while we were chatting, 454 cancelled. About five minutes later 427 cancelled. +1 was in the crowded T4 SkyClub at the time and reported that the remaining four JFK-LAX flights for the day cancelled.

I was only going for the weekend, so I'm not going to bother to call DL to do a trip in vain until things calm down a bit. I'll be curious to see if they just refund me once they figure that there's no way to rebook me while retaining my return flight.

With AA and DL basically canning all of their JFK-LAX flights after the afternoon, I wonder how many VIPs going to the Oscars tomorrow were stranded?

Good luck to all who aren't where the need to be this weekend!

[3/3 - Update] Called the Platinum Desk and did a trip in vain. My reservation was referred to the Refunds Desk; I'll check to make sure my RUC is credited back to my account.

adamak

Will they change my return flight for free too? It won't make sense to leave 3 days later for HNL for a 1 week trip.

rylan

In these circumstances I could see them giving a waiver for the return rebooking if you ask/push for it since they can't get you there for a few days. May be harder since you don't have status with DL but I'd still ask. Will probably need a supervisor to give authorization.

adamak

Thanks. Been on hold for 4+ hours and nothing. Phone is draining so I may have to hang up soon and call back in the morning.
Sucks. Esp it looks so freaking calm looking outside my window. I simply don't understand why they'll cancel LAX-JFK flight that's supposed to land an hour from now and it's all calm.

Billy Mumphrey

That is really frustrating. I agree, the waiver for DC should have gone up at the same time as the northeast waiver, instead of waiting until it was too late to be useful. My BWI-SLC was really smooth, but had I switched to DCA-SLC (which I was seriously considering once the inbound was airborne) I would have been delayed 15 hours until tomorrow morning. When I was checking my bags at BWI this afternoon there was a guy standing by the bag drop (near the big Delta poster, which at one point almost fell over on him) and seemed quite frustrated while on his cell phone. Wasn't you by any chance?

tlm_83

OP here. You guys are the best. I switched to the 6 a.m. flight, and as predicted here it did fill up with like-minded people. We made it to LGA with surprisingly few bumps, just the expected turbulence down low and slightly sporty landing. I was grateful to be there, and even more grateful when I looked at the flight boards and saw nearly all red-- flights canceled all over the place. My original 9:30 a.m. flight from MCI to LGA was delayed, then canceled. Mine was the only flight from Kansas City to make it to LGA today. For a short weekend trip, that meant a lot. Thanks again!

MCO Flyer

I made it to IAD last night from SLC. We had quite the approach into IAD with some passengers complaining that they were sick when we landed. It was so windy that they had issues moving the jetway and we had to sit on the plane for 30min at the gate until we could get off. It was so windy that the plane was swaying sideways while we where sitting at the gate.

FlyinHawaiian

It was so windy at JFK last night that they couldn't back the catering trucks up against many of the planes and safely load and unload the carts. I saw caterers wheeling items down jetways and heard announcements being made that the meal service on the flights would be greatly reduced.

apodo77

Sitting on the tarmac at LGA yesterday the plane was definitely swaying. I have been able to change to a 12:04pm flight direct into PBI today. Fingers crossed all goes well Assuming the terminal will be a zoo today after it was a ghost town yesterday.

SDQBound

If I’m rebooked out of BWI and my original flight was out of DCA, are there any chances DL would put me on standby if I show at DCA earlier?