How to Tell if RUC Applied
Feb 23, 2018, 12:44 pm
#1
Original Poster
Join Date: Jun 2012
Location: Atlanta
Programs: Delta Diamond; HHonors Diamond
Posts: 655
How to Tell if RUC Applied
I had a phone agent add RUCs to an upcoming reservation. There was not inventory available (what a shock 
), so it will move me higher on the upgrade list. Is there a way to tell online if the agent actually added the certificate? In the past, an extra seat assignment map would come up with the reservation (two seat assignment maps for each leg). I don't see that on my reservation, which could mean they fixed the website bug, or could mean the agent didn't apply the RUCs after all.
), so it will move me higher on the upgrade list. Is there a way to tell online if the agent actually added the certificate? In the past, an extra seat assignment map would come up with the reservation (two seat assignment maps for each leg). I don't see that on my reservation, which could mean they fixed the website bug, or could mean the agent didn't apply the RUCs after all.
Feb 23, 2018, 12:49 pm
#2
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Join Date: Sep 2009
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The pragmatic answer is to call, call again, and call yet again. Rinse and repeat.
Feb 23, 2018, 1:05 pm
#3
Original Poster
Join Date: Jun 2012
Location: Atlanta
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Posts: 655
Feb 23, 2018, 1:24 pm
#4
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IME, the only sure way to tell if it was applied properly is if you wind up with a boarding pass with a FC seat assignment and RY booking class on it. 
Feb 23, 2018, 2:37 pm
#5
Join Date: Aug 2004
Posts: 563
Whenever I've applied an RUC, it says "Upgrade Waitlisted" on the My Trips screen where it otherwise would say "Manage Complimentary Upgrades."
Or am I misunderstanding the question?
Now, as to whether the agent properly applied the RUC, that's something I have no idea about . . .
Or am I misunderstanding the question?
Now, as to whether the agent properly applied the RUC, that's something I have no idea about . . .
Feb 23, 2018, 4:12 pm
#6
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Is there a way to tell online if the agent actually added the certificate? In the past, an extra seat assignment map would come up with the reservation (two seat assignment maps for each leg). I don't see that on my reservation, which could mean they fixed the website bug, or could mean the agent didn't apply the RUCs after all.
There are only two processes that validates waitlisted certificates, as far as I can tell.
- If upgrade inventory becomes available, the upgrade process validates the certificate upgrade request. If the original agent did each of the manual steps to waitlist the certificate correctly, the flight segment will be upgraded. If there is any discrepancy, your upgrade request will be silently skipped (with no notice to you or anyone).
- When you do OLCI, another ticket validation process validates upgrade certificates. If the original agent did each of the manual steps to waitlist the certificate correctly, you will be added to the upgrade standby list at the "certificate" upgrade priority instead of your usual status level. You can only tell by "feel" whether you are on the upgrade standby list at the right priority (after OLCI, a DL agent should be able to see whether you are on the upgrade list at the higher "certificate" priority). Generally, with certificates being relatively rare (compared to complimentary upgrade requests), a certificate upgrade request should put you at or near the top of the upgrade list.
Feb 23, 2018, 7:28 pm
#7
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
I have an RUC waitlisted for the 2nd leg of a 3 trip init on Wednesday. The three legs each show as 'MANAGE COMPLIMENTARY UPGRADES' and there is another leg listed that is 'UPGRADE WAITLISTED'. I cannot access the UPGRADE WAITLISTED seating which shows seats as 'NOT ASSIGNED'.
Feb 24, 2018, 6:18 pm
#8
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
These RUCs really frustrate me--I booked a trip in April on the DCA-LAX 757, which currently has 14 unoccupied seats in F, and DL had no upgrade availability. Shame on DL.
Feb 24, 2018, 7:40 pm
#9
Join Date: May 2017
Posts: 2,279
On a business day flying at prime business travel hours or on at off peak hours on a weekend? Delta knows they have a pretty good chance of selling out first in the former case...
Feb 24, 2018, 8:53 pm
#10
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,317
DL can sell those seats easily, especially if it’s on a business travel day as there is lots of premium traffic between those two cities. Now if the flight where two weeks out and no space had been realesed than I would start to get upset.
Mar 10, 2018, 8:41 am
#11
Join Date: Sep 2016
Location: Toronto, ON
Programs: AA EXP, Marriott Plat, Hyatt Globalist
Posts: 37
- If upgrade inventory becomes available, the upgrade process validates the certificate upgrade request. If the original agent did each of the manual steps to waitlist the certificate correctly, the flight segment will be upgraded. If there is any discrepancy, your upgrade request will be silently skipped (with no notice to you or anyone).