Delta Employee Curse at Customer
Feb 13, 2018, 5:15 pm
#1
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Delta Employee Curse at Customer
Interesting situation. Delta employee cursed at a passenger getting his bag back. Now other than reading the article I don't know what the passenger said/did before he was cursed at, but it is never acceptable to curse at a passenger. Delta has apologized, and the man in the video has been suspended (although the woman should've as well, she has no business working customer service either).
kgw.com | Watch: Delta Air Lines employee curses at customer at PDX
kgw.com | Watch: Delta Air Lines employee curses at customer at PDX
Feb 13, 2018, 5:40 pm
#4
Join Date: Mar 2003
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WOW ! Quick question , couldn't the DL agents have simply pulled up the PNR or bag tag information and advised the passenger of the status of the bags ? I would assume that DL agents have the same capabilities that passengers have with the FlyDelta app. Perhaps the bags had been forwarded to HA , perhaps the bags had been
expedited on a DL flight, perhaps the bags were in transit, or perhaps the bags were "on hand" with DL or HA at the airport. Seems that just a little customer service could have gone a long way in this situation. I am sure we don't have the entire story but calling the police is a very serious matter.
expedited on a DL flight, perhaps the bags were in transit, or perhaps the bags were "on hand" with DL or HA at the airport. Seems that just a little customer service could have gone a long way in this situation. I am sure we don't have the entire story but calling the police is a very serious matter.
Feb 13, 2018, 5:52 pm
#7
Join Date: Jun 2006
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Interesting situation. Delta employee cursed at a passenger getting his bag back. Now other than reading the article I don't know what the passenger said/did before he was cursed at, but it is never acceptable to curse at a passenger. Delta has apologized, and the man in the video has been suspended (although the woman should've as well, she has no business working customer service either).
kgw.com | Watch: Delta Air Lines employee curses at customer at PDX
kgw.com | Watch: Delta Air Lines employee curses at customer at PDX
Feb 13, 2018, 5:56 pm
#8
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This didn't happen on-board though, it happened in an airport. No excuse for cursing either. Way to miss the point. Again, we may not be getting the full story but cursing at a customer is unacceptable. If the customer is harassing you/causing issues, you either call up your supervisor or the police if the situation warrants it.
Feb 13, 2018, 5:59 pm
#9
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But it is better to walk away then get into a confrontation. In CS if one gets angry, the other person won.
Feb 13, 2018, 6:32 pm
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Feb 13, 2018, 6:33 pm
#11
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This didn't happen on-board though, it happened in an airport. No excuse for cursing either. Way to miss the point. Again, we may not be getting the full story but cursing at a customer is unacceptable. If the customer is harassing you/causing issues, you either call up your supervisor or the police if the situation warrants it.
Feb 13, 2018, 6:41 pm
#12
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I've seen a lot of bad behavior by airline passengers recently, both kettles and elites alike. At some point these people should be put in their place. You must not read FT a lot if my comment is one of the worst you've ever seen.
Last edited by KDCAflyer; Feb 13, 2018 at 6:51 pm
Feb 13, 2018, 7:25 pm
#13
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Anyhow, evidence to date is that there are no real consequences to bad PR for a major airline, and rarely consequences for the employees involved in an incident.
Feb 13, 2018, 7:45 pm
#14
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Patently false.
Customers deserve to be treated with respect.
If they're legitimately misbehaving then the airport police are always on hand.
There is no situation in which a customer "deserves a good cursing at"- what an ugly, ugly mindset.
Customers deserve to be treated with respect.
If they're legitimately misbehaving then the airport police are always on hand.
There is no situation in which a customer "deserves a good cursing at"- what an ugly, ugly mindset.
Feb 13, 2018, 7:58 pm
#15
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