Seat Selection Voided on Code Shares
Jan 15, 2018, 11:44 am
#1
Original Poster
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,502
Seat Selection Voided on Code Shares
Why is seat selection offered by DL on code share flights on TATL segments? It's voided the when you purchase the ticket, including the domestic segments on DL metal. Alitalia doesn't assign until the day of travel. Knowing you won't be wedged in a middle seat for 9 hours was part of the purchase offer. Continuing to market flights with seat assignments that aren't honored is a shell game.
Jan 15, 2018, 12:06 pm
#3
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
This has always been an issue, in different forms, for DL.
Even if it looks like your seat assignment request worked, it's always best to call or tweet DL to ask for your confirmation number for the operating carrier, then login to that carrier's website and confirm (or select). In some cases, depending on the carrier, you may need to call them directly (and be sure to call the overseas number, not a US 800 number that will connect you to DL who handles AF & KLM calls in the US).
Even if it looks like your seat assignment request worked, it's always best to call or tweet DL to ask for your confirmation number for the operating carrier, then login to that carrier's website and confirm (or select). In some cases, depending on the carrier, you may need to call them directly (and be sure to call the overseas number, not a US 800 number that will connect you to DL who handles AF & KLM calls in the US).
Jan 15, 2018, 12:07 pm
#4
Original Poster
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,502
For all I know VS and AF seating charts never pop up on DL's website before funds are sent.
Jan 15, 2018, 12:19 pm
#5
Join Date: Dec 2010
Posts: 11
We found on our Christmas trip that we could not select seats on the codeshare KLM flights when I booked on Delta in August, but as soon as we purchased, we could go to the KLM website, use the Delta confirmation number, and it would pop up with the seat selection screens--chose our seats, the seats then showed up on Delta website, and best of all, the seats "stuck" for all four months until we got on the planes.
Since we booked so early, I was not too worried about having a decent selection of seats available.
Since we booked so early, I was not too worried about having a decent selection of seats available.
Jan 15, 2018, 1:13 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,357
this, this, and this again ... yes it would be nice if everything about code-share operations was website-independent, but only the operating carrier can help with anything that has to do with the actual airplane on the day of travel
Jan 15, 2018, 1:20 pm
#7
Join Date: Feb 2015
Location: SFO/TPA
Programs: DL PM
Posts: 199
Getting KLM conf # was all I needed to book seats that “stuck”. I also had to download the KLM app to check in and get boarding passes.
Jan 15, 2018, 6:26 pm
#8
Join Date: Aug 2017
Programs: DL DM, Marriott Amb, Hertz PC, Natl EE
Posts: 285
I find the same problem with CI which I'm reliant on since Delta pulled out of Taiwan last year. Very annoying. Can't even check in online and they never get the baggage limits right.
Jan 16, 2018, 6:53 am
#9
Join Date: Mar 2011
Posts: 647
We found on our Christmas trip that we could not select seats on the codeshare KLM flights when I booked on Delta in August, but as soon as we purchased, we could go to the KLM website, use the Delta confirmation number, and it would pop up with the seat selection screens--chose our seats, the seats then showed up on Delta website, and best of all, the seats "stuck" for all four months until we got on the planes.
Since we booked so early, I was not too worried about having a decent selection of seats available.
Since we booked so early, I was not too worried about having a decent selection of seats available.
Jan 16, 2018, 7:32 am
#10
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
That's interesting on the baggage limits. I would expect the programmed Passenger Service System to handle that. What's a sample routing, and which flights are DL-coded and which are CI-coded? What's the baggage limit you expect, and what do you get?
Jan 16, 2018, 7:42 am
#11
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Jan 16, 2018, 7:43 am
#12
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
This doesn't work for AZ. It's been a known problem for a while. If you book on the AZ code but on 006 stock, you can select seats in the way described above. But if you book the DL codeshare on 006 stock (and perhaps also on AZ stock), no seat assignment until close in. Very annoying.
Jan 16, 2018, 9:45 am
#14
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,781
I found this problem on AZ with PE seats on TATL flights. Calls to both DL and AZ were to no avail. Also, Delta would not convert the codeshare to an AZ flight number without rebooking the flight and charging a change fee since I was past the 24-hour free cancellation period.
Jan 16, 2018, 1:15 pm
#15
Original Poster
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,502
I found this problem on AZ with PE seats on TATL flights. Calls to both DL and AZ were to no avail. Also, Delta would not convert the codeshare to an AZ flight number without rebooking the flight and charging a change fee since I was past the 24-hour free cancellation period.
They mention up front they're in Albania - which may or may not be reassuring.
