ATL SC is terrible
Dec 12, 2017, 8:24 pm
#1
Original Poster
Join Date: Jun 2017
Programs: DL Gold, SPG/Marriott Gold
Posts: 171
ATL SC is terrible
What's up with ATL Skyclub staff, in Terminal B, they're so rude, short-tempered and lack of willingness to help. Not at all like the way I'm treated when I'm in SEA, MSP and SLC (where I normally fly through). Is this commonplace in Atlanta? If so why would their Main Hub have the worst representation of Delta's service. The only reason I flew through here was due to my flight being canceled out of AMS due to there being no Aircraft since it never left MSP.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
Dec 12, 2017, 8:41 pm
#2
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
What's up with ATL Skyclub staff, in Terminal B, they're so rude, short-tempered and lack of willingness to help. Not at all like the way I'm treated when I'm in SEA, MSP and SLC (where I normally fly through). Is this commonplace in Atlanta? If so why would their Main Hub have the worst representation of Delta's service. The only reason I flew through here was due to my flight being canceled out of AMS due to there being no Aircraft since it never left MSP.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
Dec 12, 2017, 8:56 pm
#3
Join Date: Feb 2013
Programs: Delta DM MM, HH Diamond, Marriott Bonvoy Ambassador Elite, TSA Pre-Check
Posts: 341
What's up with ATL Skyclub staff, in Terminal B, they're so rude, short-tempered and lack of willingness to help. Not at all like the way I'm treated when I'm in SEA, MSP and SLC (where I normally fly through). Is this commonplace in Atlanta? If so why would their Main Hub have the worst representation of Delta's service. The only reason I flew through here was due to my flight being canceled out of AMS due to there being no Aircraft since it never left MSP.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
Now.......I think most of the agents in other Sky Clubs (A and T in particular) have EXCELLENT staff's who are willing to help no matter what the case.....most all of the Delta staff is amazing.
Dec 12, 2017, 9:48 pm
#5
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,158
Dec 12, 2017, 11:55 pm
#8
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,378
I would try other Delta clubs in ATL. The staff are very nice at the T6 club, at the A-Midpoint club, the C37-39 club and the D12 club, to name four clubs I particularly enjoy. The staff are OK over at E and F also; you should check out the SkyDeck at F.
Dec 13, 2017, 12:47 am
#10
Join Date: Jan 2013
Location: MIA
Programs: Delta 1 Million Miler, Delta DM, Hilton Diamond, SPG Gold, Marriott Gold, Hertz President's Circle
Posts: 241
Pay offered to frontline employees and thus the type of person hired into those jobs from the Atlanta metro area population base. The same folks are working in the ATL shops and dining establishments and kiosks, etc. But the traveling public accepts poor/rude service in an airport McDonald’s whereas they don’t from an airline agent, even though those individuals may well be making comparable salaries. Right or wrong, who knows, and Delta causes the raised expectations by telling customers we are “at the forefront of everything they do,” whereas McDonald’s implies nothing and basically just says we’ll get you some food in a short period of time - don’t go looking or asking for much more.
Dec 13, 2017, 1:06 am
#11
Join Date: Jul 2007
Location: MSP
Programs: Delta Diamond (MM), Hilton Diamond, Avis President's Club
Posts: 873
Dec 13, 2017, 3:01 am
#12
Join Date: Nov 2009
Posts: 1,601
correct. IIRC If the SC has actual mainline employees it is the person working the service/check-in desk. Everything else is a vendor/DGS
Dec 13, 2017, 6:21 am
#13
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
While I’m sure it’s YMMV, my last IRROPS in ATL the SC agents I had horrible agents as well. They refused to help me with a seat assignment and refused to call the gate.
Dec 13, 2017, 6:34 am
#14
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
I have to step up in defense of the SC (and ATL is where I spend the most time)
I have noticed a big improvement over the past few months; I believe the vendor may have some new management and they are doing a great job. I have had really good experiences lately, especially in E,F,B. The food has stepped it up too in those locations; still room for improvement in the others.
OP's complaints seem to center around the actual DL agents at the service desk. The SC is my preferred way of dealing with IROP's, other than that I have very little interaction with the agents, but have never had a problem. It all depends on the individual agent; also, B is a zoo and they are very busy and this creates stress and makes it harder to get help. I am not making excuses, I'm just saying that's my observation. I had an agent at the D SC save my bacon on a IROP a few weeks ago so there are definitely good ones.
I do think checking in to the club is a PITA at B.
I have been critical in the past but believe in credit where credit is due. We complained about overcrowding, and there has been at least a little relief. We complained about the food, and it's getting better. I see evidence that they are trying.
What they need to work on is consistency. I went through MSP a couple of weeks ago and the SC was bare bones for food; on the return I was hungry and stopped for some egg's bennie and after that went to the other SC where they had a full and awesome spread. Had I known they had omelettes and hash browns I would not have stopped at the restaurant. My expectation was developed on the leg out.
I have heard similar complaints on FT about ATL gate agents as well. I rarely have the need to engage but they get the flights out on time and I rarely have an issue. I lived in ATL for 15 years so maybe I am just conditioned at this point.
I have noticed a big improvement over the past few months; I believe the vendor may have some new management and they are doing a great job. I have had really good experiences lately, especially in E,F,B. The food has stepped it up too in those locations; still room for improvement in the others.
OP's complaints seem to center around the actual DL agents at the service desk. The SC is my preferred way of dealing with IROP's, other than that I have very little interaction with the agents, but have never had a problem. It all depends on the individual agent; also, B is a zoo and they are very busy and this creates stress and makes it harder to get help. I am not making excuses, I'm just saying that's my observation. I had an agent at the D SC save my bacon on a IROP a few weeks ago so there are definitely good ones.
I do think checking in to the club is a PITA at B.
I have been critical in the past but believe in credit where credit is due. We complained about overcrowding, and there has been at least a little relief. We complained about the food, and it's getting better. I see evidence that they are trying.
What they need to work on is consistency. I went through MSP a couple of weeks ago and the SC was bare bones for food; on the return I was hungry and stopped for some egg's bennie and after that went to the other SC where they had a full and awesome spread. Had I known they had omelettes and hash browns I would not have stopped at the restaurant. My expectation was developed on the leg out.
I have heard similar complaints on FT about ATL gate agents as well. I rarely have the need to engage but they get the flights out on time and I rarely have an issue. I lived in ATL for 15 years so maybe I am just conditioned at this point.
Dec 13, 2017, 6:54 am
#15
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,542
What's up with ATL Skyclub staff, in Terminal B, they're so rude, short-tempered and lack of willingness to help. Not at all like the way I'm treated when I'm in SEA, MSP and SLC (where I normally fly through). Is this commonplace in Atlanta? If so why would their Main Hub have the worst representation of Delta's service. The only reason I flew through here was due to my flight being canceled out of AMS due to there being no Aircraft since it never left MSP.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.
I'm just very disappointed in Atlanta's SC service. Maybe it's isolated to Terminal B, but it makes me want to avoid ATL.