CS Rep insulting me re: Delta One in LAX
#16
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Likely just another reason why LAX is garbage. I flew, not D1, LAX -> ATL with my wife back home on Tuesday. There were about 15 people in the Sky Priority line and there was 1 person checking people in/processing bag. During the time we were standing there waiting around for no reason a 2nd person came. Helped one person and left. They returned shortly and helped one person and left permanently. We were greeted at the beginning of the line by the rudest most aggressive 'sky priority confirmation agent' I have ever encountered. "Are you sky priority" "Yes" "Boarding pass?" I show her my bag with sky priority tag "This is from my flight here I am a Diamond Medallion". "I need your boarding pass sir".
#17
Join Date: Feb 2010
Location: CHS
Programs: DL PM
Posts: 508
If you could hardly walk, you might have considered requesting wheelchair service.
#18
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,577
I mean let's look how amazing Delta makes the D1 checkin sound (and don't see any disclaimer on not being able to access it on the dela.com):
DELTA ONE AT LAXOur valued Delta One customers are invited to an exclusive and personalized check-in experience at Terminal 2. Just look for Delta One signage along the curb when first arriving at Terminal 2.
EXCLUSIVE CHECK-IN
Get started with a warm welcome at our private reception area where our Elite Services team will take care of your every need.TAKE A SEAT (AND A SIP)
Let us handle check-in and luggage while you relax with a complimentary snack and beverage from the refreshment bar.COAST THROUGH SECURITY
When youre ready, our Elite service team will escort you to a private access corridor leading to expedited security screening. If youre departing from Terminal 3, simply take the inter-terminal bus to arrive at your gate in minutes.
#19
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,523
#21
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
I wasn't ragging on people with low post counts, I was saying that in some cases the low post count makes it easier to read them all and see a pattern.
Pathetic insult attempt noted; fortunately I have good self esteem
Pathetic insult attempt noted; fortunately I have good self esteem
#22
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,742
This. As Mrs Lee would surely tell you, I hate asking for help. But if I am physically impaired for some reason, the airport is one of the first places that I will ask for assistance. Long distances, time-critical, carrying extra stuff. This is exactly the time and place to request assistance if needed.
#23
Original Member
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,001
Delta has really hyped the Delta One experience at LAX. I think the OP has legitimate complaints. Those fares are not cheap. For those who advise WFBF, part of that deal is that you get what is advertised when you buy First.
Check-in at LAX has always been a widely variable experience. The elite check-in lines are often understaffed. I am not a fan of the station in general.
Check-in at LAX has always been a widely variable experience. The elite check-in lines are often understaffed. I am not a fan of the station in general.
#24
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
#25
Join Date: May 2015
Posts: 2,881
When I call a company to complain, I dont take it as an insult when they say theyll follow-up with the staff. Do you not want them to follow-up with the staff and try to prevent the situation from reoccurring? Damned if you do, damned if you dont.
#26
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
I agree with the OP that the Delta One experience at LAX does not live up to the hype, and he has a legitimate beef. At the end of the day, the only thing Delta has really promised is to haul OP's butt from point A to point B. All of the rest is over-hyped marketing nonsense. That isn't a legitimate basis for a credit card charge back, even a small one. OP's complaint is with Delta, not his credit card company.
#27
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
I agree with the OP that the Delta One experience at LAX does not live up to the hype, and he has a legitimate beef. At the end of the day, the only thing Delta has really promised is to haul OP's butt from point A to point B. All of the rest is over-hyped marketing nonsense. That isn't a legitimate basis for a credit card charge back, even a small one. OP's complaint is with Delta, not his credit card company.
That said, OP will have a seriously difficult time justifying such an action.
#28
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
#29
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,577
can everyone agree Delta failed to deliver benefits of D1 it advertises and not pick on the original poster for a minute?
#30
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
Having a valid complaint, and an attitude, aren't mutually exclusive.